SureStay Plus by Best Western Topeka Northwest

Reviews

• TT

  Tom

  Feb 20, 2026
  1.0
  The staff tried to be accommodating. There were several issues with my stay that will prevent me from coming back. I feel a refund is necessary. The swimming pool is the reason I chose this hotel. Upon arrival ( unlike the website) I found that the pool was out of order. The foundation below the heater has a major gap allowing the outside cold air to come in. The heater does not work so the room just gets colder and colder at night. The phones do not work, the handicap peephole is just a hole through the door where both sides can see through. Breakfast was supposed to end at 9:00, but the staff started breaking down breakfast at approximately 8:20 a.m. Main light switch was broken My 4-year-old son got sick in the middle of the night and I had to wait from 2:00 a.m. until almost 1:00 p.m. for new bedding. Not all the plugins work. I Had to unplug my lamp to charge my phone. I only get my son every other weekend and I chose your hotel this weekend because he wanted to go swimming and I thought we would have a good time together here. As it turned out I was greatly incorrect. I understand there are people that spend more money than I did, but the fact still remains that The $130+ I spent on my stay here was a waste of money.
• BJ

  Becky Jurkovich

  Feb 15, 2026
  1.0
  VERY run down, not clean. Pretty certain that was poop on the bed fitted sheet, pool not operational. Front desk did give me a new bedsheet. Not all lights in the room were operational, refrigerator did not work, bathroom fan when ran smelled like rubbing alcohol, shower did not drain properly. 10/10 do not recommend.
• OE

  Once Upon an Equine

  Jan 26, 2026
  1.0
  Worst motel I've ever stayed in. The property is old and in disrepair. Check-in was long and frustrating because the first room they gave me had not been cleaned. The second room was cold, the hair dryer was missing, and the smelly refrigerator didn't work. Third room was tolerable but the curtain track was broken and curtains were hanging down and wouldn't cover the window. I had to secure them to the track with a clothes hanger. The bathroom heat lamp, once turned on and the timer ran out, the light would not shut off. It remained on for two nights. Thin bedding. No blanket. Cigarette burns in the thin bedspread. The room looked clean at first glance, but the carpet was not vacuumed well. I kept finding strips of tissue and debris around the bed. I won't stay here again.
• JG

  Jaylicia Giesbrecht

  Jan 25, 2026
  1.0
  It has zero stars for me. First of all the aircondition and heater had lots of mold. Second the curtains were riped. Third the bathroom wall was very disgusting.🤢The hallway had a terrible smell. Blanket had lots of stains. The mattress was very uncomfortable. Felt like an air mattress or ever worse. Don’t go there if you want to sleep comfortably.
• LZ

  Lloyd Zimmerman

  Jan 25, 2026
  3.0
  The first room was dirty broken lamps and the shower was broken no shower head. Key cards didn't work correctly. Pool was locked up because the house cleaning staff went home with the keys and the ice maker was broken.