SureStay by Best Western Ottawa

3.9
330 reviews

About

HotelSureStay
At the SureStay by Best Western Ottawa in Ottawa, KS, you’re sure to find rewarding value and quality. Everything you need, nothing you don’t want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.

Location

SureStay by Best Western Ottawa
212 E 23rd St, Ottawa, KS
66067, United States

Hours

Reviews

3.9
330 reviews
5 stars
144
4 stars
81
3 stars
64
2 stars
17
1 star
24

What are people saying?

AI-generated from recent customer reviews

Cleanliness

While many guests praised the cleanliness of the rooms, several reviews highlighted issues with dirty carpets, stained linens, and unclean common areas.

Staff Service

The staff received consistent positive feedback for being friendly, helpful, and accommodating, contributing to a pleasant stay for many guests.

Room Quality

Guests noted a mix of experiences regarding room quality, with some rooms being comfortable and clean, while others reported outdated decor and maintenance issues.

Breakfast Experience

The breakfast offerings received mixed reviews, with some guests enjoying the variety while others felt it was lacking or not up to expectations.

Pet Policy

The motel is advertised as pet-friendly, but some guests expressed dissatisfaction with the treatment of pets and the cleanliness of pet-friendly rooms.
  • HH
    Hunter Huckins
    Dec 23, 2025
    1.0
    Pool has been broken for years. Owner lives above the lobby and the place stinks.Do yourself a favor and stay somewhere else that doesn't upcharge and keep the money for themselves. Terrible hotel and worse people.
  • RP
    Rex Pippenger
    Dec 21, 2025
    4.0
    The room showed a little wear, but was very clean. It was an economical choice. We will stay here again.
  • CU
    Chris Upchurch
    Dec 12, 2025
    5.0
    Nice place slept good and the food was not bad at all
  • LH
    Linda Holcomb
    Nov 22, 2025
    5.0
    We were in town for a family funeral. We booked 2 rooms with a king & queen bed. The rooms were spacious and clean. Great customer service. Very friendly front desk clerks.
  • RK
    Rebecca Kadau
    Nov 2, 2025
    3.0
    The rooms are much smaller than advertised. I turned on the heater when we arrived and it smelled like a fire, normal for first use. What was not normal was embers flying out of the heater, setting the smoke alarm off. Not one employee came to see why it was going off, and there was a housekeeper 1 door down. I had the door open and was using a fly swatter to try and turn it off. They advertise a pool, but of course it was closed until further notice much to the disappointment of my 10yr old. If you need a place to crash for the night, it's not bad, which is all we needed.

Frequently Asked Questions About SureStay by Best Western Ottawa

What is the address of SureStay by Best Western Ottawa?

The SureStay by Best Western Ottawa is located at 212 E 23rd St, Ottawa, KS, 66067, USA.

What are the operating hours of SureStay by Best Western Ottawa?

SureStay by Best Western Ottawa is open 24 hours a day, seven days a week.