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Location
Holiday Inn Express & Suites Olathe South by IHG
15475 South Rogers Road, Olathe, KS
66062, United States
Hours
Reviews
3.9
387 reviews
5 stars
175
4 stars
99
3 stars
47
2 stars
24
1 star
42
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted problems with cleanliness, including dirty bathrooms, moldy smells, and reports of bed bugs and ants.
Customer Service
While some guests praised the friendly staff, many reported poor customer service experiences, including unresponsive management and issues with refunds.
Maintenance Problems
Guests noted various maintenance issues, such as broken amenities, outdated facilities, and general disrepair throughout the hotel.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying it while others found it lacking in quality and variety.
Comfort and Amenities
Some guests appreciated the comfortable beds and good Wi-Fi, but many expressed dissatisfaction with the overall condition of the rooms and hotel facilities.
- EHEleanor Hicks3 days ago5.0joss! Hopefully the rest of my stay is better but not a good first impression!
- RWRichard W.6 days ago3.0The hotel is located at a dead-end street. Hotel is ok, only visited once. Felt sketchy.
- RSRafael SimoOct 28, 20251.0They double-booked the room, and the person I booked the room for had to leave and check in at a different hotel. Awful experience, as a platinum elite member, THIS IS NOT the type of service I would expect. The person I booked for was already in the room when someone else walked in.
- BMBrett MatticeOct 7, 20251.0I am giving this an overall 1. I left items in a room, and for 2 days I was told it was found, but needed to talk to a manager to get it sent back. I call them today, when they were supposed to call me back and never did. Anyhow, they are now saying it's not there and I have to call back again. The rooms are nice, but their service staff is absolutely atrocious.
- EBElizabeth ButcherOct 6, 20252.0Hot tub is warm, jets don’t work, and towels offered in the pool area are baby size. Wi-Fi is hit or miss. Shower in the room wouldn't hold water for a bath. Needless to say on day 1 of my trip I’m not happy. Hopefully the rest of my stay is better but not a good first impression!
Frequently Asked Questions About Holiday Inn Express & Suites Olathe South by IHG
Does Holiday Inn Express & Suites Olathe South provide free breakfast?
Yes, the hotel offers free breakfast with buffet options available.
Is Holiday Inn Express & Suites Olathe South pet-friendly?
Yes, both cats and dogs are welcome at the hotel.
What are the check-in and check-out times at the hotel?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does the hotel have accessibility features?
Yes, the property offers accessible parking, mobility accessibility, and an elevator for guest convenience.
Are there fitness facilities available at Holiday Inn Express & Suites Olathe South?
Yes, the hotel has a free fitness center with elliptical machines, free weights, and treadmills.
Does the hotel offer a business center and free Wi-Fi?
Yes, there is a business center available and free Wi-Fi is offered in public areas.
What COVID-19 safety measures are implemented at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizer availability, removal of high-touch items, and staff trained in cleaning and handwashing. Contactless check-in and check-out are also available.
Are there any nearby places to shop near Holiday Inn Express & Suites Olathe South?
Yes, nearby shopping options include Target Store Olathe-South, Maurices for women's clothing, and The Home Depot for home improvement needs.
What medical facilities are close to the hotel?
Concentra Urgent Care and ARC Physical Therapy+ are nearby, providing convenient access to medical and therapy services for guests.
Are there dining options near Holiday Inn Express & Suites Olathe South?
Yes, Pizza Hut Express and Starbucks are nearby for guests looking for casual dining and coffee options.