Business Details
About
HotelBest Western
At the Best Western Plus Emerald Inn & Suites you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Emerald Inn & Suites will stand out among other hotels in Garden City,KS. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Emerald Inn & Suites will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Emerald Inn & Suites
2412 E Kansas Ave, Garden City, KS
67846, United States
Hours
Reviews
4.4
689 reviews
5 stars
501
4 stars
92
3 stars
25
2 stars
15
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful front desk staff, leading to frustration and dissatisfaction.
Cleanliness
The hotel received praise for its cleanliness, with many guests noting well-maintained rooms and common areas.
Breakfast Quality
Guests frequently complimented the breakfast, highlighting its variety and quality as a positive aspect of their stay.
Amenities Issues
Several reviews mentioned problems with amenities, particularly the pool being closed or not functioning properly, which disappointed families.
Reservation Policies
The hotel's policy of not accepting reservations from locals led to significant complaints about communication and customer service.
- BDBluegrass Palms & DesignJan 6, 20265.0This hotel felt really nice. Everything was very clean, the staff was helpful, and the entire place was spotless. Our room even had a ceiling fan, which was a great touch. Wish all Best Western Plus locations were like this! If we’re back in the area, we will definitely stay here again.
- MLMaria LedesmaDec 31, 20251.0I had this place booked for two days, I pre registered for check in which included uploading a picture of my ID. Came to check in and was met with a rude receptionist telling me they wouldn’t allow me and my family to stay due to living locally in Garden City. They said that they had had problems with people in the local area renting rooms and partying. We were very obviously a family with young children. I asked if they could make an exception and they would not budge. When I asked why I wasn’t notified I was met with a snarky tone with “I just got here a couple hours ago” I said I’m not talking about you I’m talking about the way you guys run this business. You would think one would be notified ahead of time if the prospect of being refused a room due to being local in the area was an option. They would’ve seen on my license I uploaded ahead of time my address was local. We had planned a night in a hotel with the kids to celebrate New Year’s Eve instead of staying at home. The receptionist was uncaring and the only thing I can say is have fun working on New Years Eve 👍 Everything worked out in the end after processing a refund with Best Western we took our money to the Holiday Inn where they were more the accommodating.
- JMJohnny MaiDec 31, 20251.0Reserved a room when I got here they said they can't accept our reservation. The clerk was snarky and the business was handled very unprofessional.
- AWAlex WigleyDec 11, 20251.0If you have any chemical sensitivity, stay away. I’m really disappointed by the lack of awareness about this. Upon entering the hotel, you’re assaulted by enough fragrance to hide a few dead animals. You take the elevator to your room—fragrance dispenser. Inside the room, the scent changes to a cleaner smell, and you immediately want to open the window to let in whatever cow-farm or burning-grass smell is outside. But inside, it smells a bit more like hot-tub chemicals. Assume you get the room aired out and jump in the bed. Whatever they use on the bedding is stronger than at any hotel I’ve stayed at. It sticks to your skin, and you’ll smell it on yourself later. The towels are honestly less smelly. Unfortunately, I’ve stayed here twice, and it’s not getting any better. If you’ve got dirty socks, just walk around and they’ll smell ‘clean.’ Fairly sure the air quality in this hotel is like California in the fire season.
- MMMelissaNov 29, 20255.0Had a great stay . Everything was nice great breakfast and nice staff will definitely stay here agian whenever in town.
Frequently Asked Questions About Best Western Plus Emerald Inn & Suites
Does the Best Western Plus Emerald Inn & Suites offer free breakfast?
Yes, free breakfast is available at the Best Western Plus Emerald Inn & Suites.
Is there a fitness center available at the Best Western Plus Emerald Inn & Suites?
Yes, the hotel features an in-house fitness center for guests.
Is the Best Western Plus Emerald Inn & Suites a smoke-free property?
Yes, the property is smoke-free.
Does the hotel provide free Wi-Fi access?
Yes, free Wi-Fi is available for all guests.
What are the operating hours of the Best Western Plus Emerald Inn & Suites?
The hotel operates 24 hours a day, 7 days a week.
Where is the Best Western Plus Emerald Inn & Suites located?
The hotel is located at 2412 E Kansas Ave, Garden City, KS 67846, USA.
Are there convenient amenities for business travelers at the Best Western Plus Emerald Inn & Suites?
Yes, all guest rooms include a spacious work desk and free internet access to support business travelers.
How can customers enjoy fitness activities while staying at the Best Western Plus Emerald Inn & Suites?
Guests can maintain their workout routine using the hotel's in-house fitness room.
What nearby hotels can customers consider when visiting Garden City?
Nearby hotels include Country Inn and Suites by Radisson and Holiday Inn Express & Suites Garden City.
Can customers visiting Best Western Plus Emerald Inn & Suites access other accommodations nearby?
Yes, multiple nearby hotels such as Country Inn and Suites by Radisson and Holiday Inn Express & Suites Garden City offer additional lodging options.