Business Details
About
HotelIntercontinental Hotels
Location
Candlewood Suites Building 6956
6956 Leonard Avenue, Fort Riley, KS
66442, United States
Hours
Reviews
4.7
636 reviews
5 stars
513
4 stars
92
3 stars
14
2 stars5
1 star
12
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff, particularly Marietta and Keshawna, received high praise for their friendliness, professionalism, and exceptional customer service.
Cleanliness
Many reviews highlighted the cleanliness of the rooms and common areas, with guests appreciating the well-maintained facilities.
Booking Issues
Several customers reported significant issues with overbooking and reservation management, leading to dissatisfaction with their stays.
Breakfast Quality
Guests frequently complimented the breakfast offerings, noting it as a highlight of their stay.
Pet-Friendly
The hotel is noted for being pet-friendly, which was appreciated by guests traveling with pets.
- IRIke Richardson2 days ago5.0Great place this to vacation. wonderful hotel to be located on fort Riley luxury, but at the same time all the humidities of a small apartment.The staff is always friendly and professional great breakfast. The hotel from the lobby throughout the appearance is very clean.
- RHR HDec 16, 20255.0Another 5 star experience at the best hotel in the world. Candlewood Suites Fort Riley Kansas. Special thanks to Topaz and Samantha at the front desk. Everyone is always kind and hospitable. Thanks fam.
- BBBrandonDec 16, 20255.0Great hotel on a military post. Stayed 2 nights for a business trip. Room was spotless, breakfast was great, and service was amazing.
- ZWzac webberDec 8, 20251.0They asked for a 5 star rating could've fooled me. It doesnt matter how early you make a reservation they will go out of there way to make sure you dont get your room on time. This hotel is a direct reflection of the Post it resides on.
- ASAlex SchneiderNov 27, 20251.0Would be zero stars if able. After a 10 hour drive on Thanksgiving day from Tennessee we arrived here to find out that they overbooked the hotel and gave our room away to someone else so we did not have a room to stay in. This was after booking far in advance and then reverifying over the phone twice with confirmation that our reservation was still good. They did not attempt to call us to let us know at any time, or help in any way upon arrival and hearing they made a mistake and we were now out of luck. They then had the complete audacity to ask if we wanted to cancel our reservation so we wouldn’t be charged, thereby indicating that they intended to still charge us for their error. Highly recommend nobody EVER attempt to stay at this subpar hotel that has zero ability to manage their bookings appropriately or provide even mediocre customer service in a service based setting industry. To top it all off, while speaking with others who live here on base it is well known among everyone that this hotel consistently overbooks and turns people away to the customer’s complete surprise. Not sure how this is considered normal and continues to happen. The hotel management should prioritize fixing this issue so it doesn’t happen again in the future. TO THE MANAGEMENT: All we ask is that you care more, listen to your customers, and actually provide sufficient customer service. If you read this and get offended then that’s a problem. You should want to fix this for others and actually listen to what your customers are saying, or move aside for someone who does care.
Frequently Asked Questions About Candlewood Suites Building 6956
Does Candlewood Suites Building 6956 allow pets?
Yes, pets including cats and dogs are welcome at Candlewood Suites Building 6956.
Is breakfast available at Candlewood Suites Building 6956?
Yes, breakfast is available for guests at Candlewood Suites Building 6956.
What are the check-in and check-out options available?
Candlewood Suites offers contactless check-in and check-out to enhance convenience and safety.
Is parking available at Candlewood Suites Building 6956?
Yes, free parking is available for guests at Candlewood Suites Building 6956.
Does Candlewood Suites Building 6956 offer fitness facilities?
Yes, the hotel has a fitness center equipped with elliptical machines and treadmills for guest use.
What COVID-19 sanitation measures does Candlewood Suites employ?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, and provides sanitizers. High touch items are removed from common areas and guest rooms.
Are there any nearby dining options close to Candlewood Suites Building 6956?
Yes, nearby dining options include Hunt Brothers Pizza, Panda Express, Charleys Cheesesteaks, Buffalo Wild Wings, Taco Bell, Subway, and Burger King, providing a variety of cuisines.
What entertainment or recreational spots are near Candlewood Suites Building 6956?
Nearby recreational spots include Topeka Kansas Zoo and Eyster Pool for swimming and sports activities.
How can guests at Candlewood Suites get around or rent vehicles nearby?
Guests can use the nearby Enterprise Rent-A-Car service or the Leisure Travel Center for transportation arrangements.
Are there any nearby services that might help with travel or military family support?
Nearby services include Fort Riley Leisure and Travel Center and USO Fort Riley, which provide travel assistance and community support for military families.