Staff Performance
The staff received mixed reviews; while many guests praised their friendliness and helpfulness, others reported rudeness and incompetence.
Cleanliness Issues
Numerous guests reported cleanliness problems, including dirty linens, unclean bathrooms, and pest issues such as bed bugs.
Facilities Maintenance
Several reviews highlighted maintenance issues, including broken hot tubs, plumbing problems, and noise disturbances from outside.
Breakfast Quality
Breakfast was frequently mentioned positively, with many guests enjoying the variety and quality, although some noted it could be better stocked.
Location Convenience
The hotel is well-located near restaurants and attractions, which was appreciated by many guests.