Located in Valparaiso,IN, the Best Western University Inn at Valparaiso is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, hair in bedding, and unsanitary bathrooms.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported poor customer service and unhelpful management.
Renovation Disruptions
The hotel is undergoing renovations, leading to complaints about noise and unfinished areas, which affected guest experiences.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed it while others found it lacking or poorly managed.
Pet Policy Controversy
Recent changes to the pet policy led to dissatisfaction among guests who had made reservations expecting to bring pets.
TM
Tara Millard
4 days ago
4.0
The hotel is doing some remodeling. There isn't a wheelchair accesable ramp to the front door. The water took forever to heat up in the shower. Could hear what show the people next to us was watching through the wall. The bed was very comfortable but needs more or bigger pillows to fit the bed. There is an Applebee's right next door so you can have a nice little walk back to your room. Its right off the highway, across the road is a miniature golf course that says open year round with a neat looking dragon standing beside a mountain or volcano for moral support. It was a nice stay all in all, I'd go back.
BF
Brent Fritzler
Nov 10, 2025
3.0
No ice bugs in the room we checked out
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Stacy Carillo
Sep 15, 2025
5.0
Modern rooms and hotel overall. Clean and friendly staff. Solid breakfast for the price.
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Allyson Bogunovich
Sep 9, 2025
5.0
After scrambling looking for a nice hotel after canceling one due to horrible service, I am so thankful for your staff! There were so kind + got us a room asap!
JT
Jennifer Thompson
Aug 27, 2025
3.0
I ended up here because of location convenience. It's under construction, that's never fun. But the front desk employee was very nice and helpful when I checked in. Always a huge plus. The first night was fine. Woke up Monday morning and hit the gym. Clear that it's not used much. Broke screen on the treadmill, but at least it still worked. That night wasn't great. The smoke detector battery alert right outside my room door started around 750pm. I picked up the phone and pushed front desk. That didn't work. Called on my cell. It took an hour to get someone out to change a battery. An hour of incessant beeping. Not fun. Woke up around 7am to loud banging noises. Not sure if the construction crew was already moving or what, but also not my favorite. Shower could use a deep clean. Ice machine had a warning light, which was fine because my ice bucket was full of trash and HAIR, so disgusting. Not worth the money I spent on the room.