Located in Valparaiso,IN, the Best Western University Inn at Valparaiso is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, hair in bedding, and unsanitary bathrooms.
Staff Performance
While some guests praised the friendly and accommodating staff, others reported poor customer service and unhelpful management.
Renovation Disruptions
Many customers noted ongoing renovations that contributed to noise and discomfort during their stay.
Misleading Amenities
Several guests were disappointed to find advertised amenities, such as a pool, were not available at this location.
Value Concerns
Guests frequently mentioned that the hotel was overpriced for the quality of service and cleanliness provided.
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Earle Dubee
2 days ago
1.0
Says on the website pets aloud cats and dogs. Just called front desk and the lady informed me they only aloud service dogs and most have papers to prove it. Cannot be emotional support service neither.
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Isaac Schumacher
Dec 10, 2025
1.0
I do not recommend staying here. I got in around midnight and their front doors were clearly malfunctioning. Check in went smooth. There was a bunch of construction stuff stacked in the hallways. I got to my room and it smelled of cigarettes and there was dirt and hair in the entryway on the tile and hair on the bed. Clearly not well cleaned. Because I was so tired from traveling, and frankly was in no mood for excuses, I made do… a mistake I wish I would not have made. Waking up that morning I was met with more gross reality. The bathroom was not clean with hair and gunk in the shower and sink and on the tile floor. On top of all this I waited a solid 35 minutes to see if the shower would heat up but it never did. I resorted to a cold shower. I think the only clean thing was the towels. After my cold shower, I wanted to get out of this mess of a hotel as quickly as I could.
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Tara Millard
Nov 20, 2025
4.0
The hotel is doing some remodeling. There isn't a wheelchair accesable ramp to the front door. The water took forever to heat up in the shower. Could hear what show the people next to us was watching through the wall. The bed was very comfortable but needs more or bigger pillows to fit the bed. There is an Applebee's right next door so you can have a nice little walk back to your room. Its right off the highway, across the road is a miniature golf course that says open year round with a neat looking dragon standing beside a mountain or volcano for moral support. It was a nice stay all in all, I'd go back.
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Brent Fritzler
Nov 10, 2025
3.0
No ice bugs in the room we checked out
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Stacy Carillo
Sep 15, 2025
5.0
Modern rooms and hotel overall. Clean and friendly staff. Solid breakfast for the price.