DoubleTree by Hilton Hotel South Bend

Reviews

• AF

  Alyssa Ferguson

  Feb 22, 2026
  5.0
  Great location downtown, this is our first time as a family going to this hotel and second time I have been there. We did not come for the accomodations like pool and gym in February but the pool was closed the whole stay for maintenance. The rooms were nice and clean and we appreciated our cookies given at check in. 😁
• CH

  Cheyanne Halbleib

  Feb 14, 2026
  5.0
  This is the best hotel around! It’s in the perfect area and the management is WONDERFUL! I would absolutely recommend anyone planning a wedding or a future trip book at this hotel. The rooms are spectacularly clean and the complementary breakfast is AMAZING! Anyone planning a wedding or event should book at this hotel ❤️ I can’t wait to book for my next trip.
• NL

  N L

  Feb 14, 2026
  2.0
  How in the world are people giving this hotel a 5/5? Compared to what?! 1.) First night, we got in late. Took a shower (had hot water) and noticed the towels were coated in yellow grime. There was also yellow stuff on the sinks. We were told that it was from a leak in the ceiling from the room above. We (and the people above us) had to repack and move to another room. Second room was great but we had to call the engineer back because there was an issue with the air conditioning unit. The engineer and gentlemen at the lobby were very nice. 2.) one morning, my dad went to the restaurant to get coffee and the waitress made him go to the back of the restaurant and fill it himself. He was literally the only customer there. 3.) the restaurant is incredibly understaffed which is unfortunate because their food is actually really good and reasonably priced. We waited to be served for over 30 minutes. 5 groups of people and one person at the bar on a Saturday night. Your servers are tired and need help. 4.) there is stuff everywhere. I get needing to do remodeling but there is zero attempt to hide it. Toilets can be seen in the windows. There is a graveyard of broken dressers and old furniture for all to see in the parking garage. They literally make temporary walls to cover this type of stuff up. 5.) there was exposed wiring in the parking garage 6.) broken PVC pipe in the garage leaking constantly 7.) one morning there were beer bottles and liquor glasses all over the lobby area. 8.) be aware that food delivery via doordash, Uber etc can take a while on the weekends. Credit where it's due: *Starbucks inside the hotel is awesome *Restaurant food was delicious *Employees are friendly
• HF

  Hunter Freeman

  Feb 14, 2026
  1.0
  So I feel bad because this was actually a beautiful hotel. Major issues though. The only one I will really talk about is there was no warm water to take a shower. They were cold. I totally understand they were busy and also under construction, but, cold water? In a gigantic hotel that should be sufficient to handle a full packed hotel? I staid 2 nights with my family of 4 and no hot water. However, the main problem was management would not address the issue. We talked to the front desk and they said management would touch base with us. They did not. I called twice after the stay and was told management was working on the call back list because there were a ton of people with the same issues and more. I called twice….and still have not gotten a call. Not even an apology. It’s frustrating when you take the family away for a weekend and get this type of treatment. Especially when you know it’s not an isolated incident. Multiple people were having issues.
• LR

  Lisa Rousseau

  Feb 14, 2026
  2.0
  Our stay was to relax, swim and enjoy Valentine's weekend, however, it was not sweet. Our weekend was aggravating. First our showers were cold, I wish I would have checked the reviews. We wanted to swim, the site did say parden our construction but nothing about the pool being closed. The room was big and updated but had construction dust everywhere. We payed extra for a corner room with a view but the windows were dirty and the seals were broken so we could barely see out the windows. We have a suburban so had to park in the large vehicle lot that has very few spaces and is extremely tight and hard to park. When we got back late at night exhausted from a concert, the parking lot was full so had to figure out parking. We had to go a block away to a public lot, this was frustrating. The room does not have a microwave and the carpet in the hallway outside our door was in dire need of vacuuming. I did like that the room had laminate instead of carpet which makes it cleaner. We did not eat breakfast there because the reviews were so bad and there was some good restaurants around. I am very disappointed overall and wouldn't suggest staying there until they get their repairs done.

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