Numerous reviews highlighted severe cleanliness problems, including dirty rooms, stained linens, and unkempt bathrooms.
Staff Attitude
Customer service experiences varied widely, with many guests reporting rude or unhelpful staff, particularly at the front desk.
Breakfast Quality
Breakfast offerings were frequently criticized for being inadequate, with items running out and poor maintenance of the breakfast area.
Maintenance Problems
Guests reported various maintenance issues, including malfunctioning appliances, plumbing problems, and overall disrepair of facilities.
Mixed Experiences
While some guests had positive experiences, particularly with specific staff members, the overall sentiment leaned heavily towards dissatisfaction.
ED
Emma Drake
Dec 20, 2025
1.0
Dirtiest Holiday inn I’ve ever stayed at!
First room I went in: Stained sheets, hair on bed, tooth paste in shower, dirty toilet, shower would not drain, and nothing was wiped down (hand prints and boogers) 2nd room: stained towels, HAIR ON PILLOWS AND SHEETS ANDDD UNDER FITTED SHEET!
This hotel needs an inspection ASAP!!!
0/5
WI
William Westerveld II
Dec 10, 2025
3.0
Both of the trains in the bathroom did not drain properly at all. The sink took about half an hour to drain, and then a bunch of other people's hair and gunk came up. They had no maintenance person on call. Clearly they knew that the the sink drain didn't work if they were cleaning the rooms. The shower built up about four inches of water while I was taking a shower. Other than that the room was nice. When I told the guy about it in the morning, he could've cared less.
JB
Jeff Benthal
Oct 29, 2025
1.0
Dated and dirty. Decided not to take a shower due to how dirty the tub looked and the shower head was nasty. This place is definitely not up to the usual standards I see with IHG hotels.
MW
Mike Wright
Oct 17, 2025
2.0
Looks run down. Couldn't find front desk person.
TG
Todd Galbreath
Sep 30, 2025
2.0
Trying to check in the staff was not friendly. Really lacking in common courtesy let alone customer service. It was easy to see the room was not properly cleaned evidenced by the number of french fries we saw under the bed. Breakfast service was good but checking out the staff didn't even make eye contact or ask about our stay.
Frequently Asked Questions About Holiday Inn Express Princeton by IHG
Does Holiday Inn Express Princeton offer free breakfast?
Yes, Holiday Inn Express Princeton provides free breakfast to its guests.
Is there a fitness center available at Holiday Inn Express Princeton?
Yes, the hotel has a fitness center available for guests.
Are pets allowed at Holiday Inn Express Princeton?
Dogs are allowed at the hotel, but cats and other pets are not permitted.
What kind of cleaning and safety measures does Holiday Inn Express Princeton follow?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizers available, and employees are trained in cleaning and hand washing procedures. They also offer contactless check-in and digital guest room keys.
Does Holiday Inn Express Princeton have an indoor pool or hot tub?
The hotel offers an indoor pool but does not have a hot tub or outdoor pool.
What are the check-in and check-out times at Holiday Inn Express Princeton?
The hotel operates 24 hours a day, so guests can check in and out any time as it is open continuously.
Is parking available at Holiday Inn Express Princeton?
Yes, free parking is available for guests at the hotel.
Are there nearby hotels for alternative accommodation options in Princeton?
Yes, Fairfield Inn & Suites by Marriott Princeton is a nearby hotel, providing additional accommodation options in the area.
Where can guests find convenient stores or dining options near Holiday Inn Express Princeton?
Guests can visit Fastbreak Convenience Store for quick shopping needs and dine at nearby restaurants like Sonic Drive In, Burger King, Bob Evans, and Taco Bell, all located close to the hotel.
What transportation options are nearby Holiday Inn Express Princeton that guests can use?
The Greyhound Bus Stop located at Burger King nearby offers bus services, making it convenient for travelers to reach or depart from the hotel using public transportation.