Numerous reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and common areas, with reports of bugs and unclean fixtures.
Customer Service
Customer service experiences varied widely; while some staff were praised for their friendliness, many reviews noted rude or unhelpful interactions, particularly from management.
Breakfast Quality
Breakfast offerings were frequently criticized for being inadequate, with items running out and poor service during breakfast hours.
Maintenance Problems
Guests reported various maintenance issues, including malfunctioning air conditioning, broken amenities, and general disrepair throughout the hotel.
Location and Value
While the hotel is conveniently located near shopping and dining, many guests felt that the quality did not justify the price, often comparing it unfavorably to nearby hotels.
JB
Jeff Benthal
Oct 29, 2025
1.0
Dated and dirty. Decided not to take a shower due to how dirty the tub looked and the shower head was nasty. This place is definitely not up to the usual standards I see with IHG hotels.
MW
Mike Wright
Oct 17, 2025
2.0
Looks run down. Couldn't find front desk person.
TG
Todd Galbreath
Sep 30, 2025
2.0
Trying to check in the staff was not friendly. Really lacking in common courtesy let alone customer service. It was easy to see the room was not properly cleaned evidenced by the number of french fries we saw under the bed. Breakfast service was good but checking out the staff didn't even make eye contact or ask about our stay.
AJ
andy jones
Sep 16, 2025
1.0
Located behind a gas station... prices was too high. Bugs in room. Old TV in room. Surprised a/c worked. OSHA NEEDS TO TAKE A LOOK AT THIS PLACE
AM
Alexa Miller
Sep 13, 2025
5.0
I have stayed here many of times and each time is always a great stay. My daughter enjoys staying here, it is clean and the staff are always friendly and kind. (Benji at the front desk) They offer a nice breakfast and their rooms are ALWAYS clean and tidy!!
Frequently Asked Questions About Holiday Inn Express Princeton by IHG
Does Holiday Inn Express Princeton offer free breakfast?
Yes, Holiday Inn Express Princeton provides free breakfast to its guests.
Is there a fitness center available at Holiday Inn Express Princeton?
Yes, the hotel has a fitness center available for guests.
Are pets allowed at Holiday Inn Express Princeton?
Dogs are allowed at the hotel, but cats and other pets are not permitted.
What kind of cleaning and safety measures does Holiday Inn Express Princeton follow?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, sanitizers available, and employees are trained in cleaning and hand washing procedures. They also offer contactless check-in and digital guest room keys.
Does Holiday Inn Express Princeton have an indoor pool or hot tub?
The hotel offers an indoor pool but does not have a hot tub or outdoor pool.
What are the check-in and check-out times at Holiday Inn Express Princeton?
The hotel operates 24 hours a day, so guests can check in and out any time as it is open continuously.
Is parking available at Holiday Inn Express Princeton?
Yes, free parking is available for guests at the hotel.
Are there nearby hotels for alternative accommodation options in Princeton?
Yes, Fairfield Inn & Suites by Marriott Princeton is a nearby hotel, providing additional accommodation options in the area.
Where can guests find convenient stores or dining options near Holiday Inn Express Princeton?
Guests can visit Fastbreak Convenience Store for quick shopping needs and dine at nearby restaurants like Sonic Drive In, Burger King, Bob Evans, and Taco Bell, all located close to the hotel.
What transportation options are nearby Holiday Inn Express Princeton that guests can use?
The Greyhound Bus Stop located at Burger King nearby offers bus services, making it convenient for travelers to reach or depart from the hotel using public transportation.