Homewood Suites by Hilton Indianapolis-Airport/Plainfield

Reviews

• BD

  Brian Davis

  Feb 14, 2026
  5.0
  My recent stay at this property was brief due to a late arrival and an early departure for the airport. However, I am exceptionally impressed with the service provided by the staff post-checkout. I inadvertently left a valuable item in my room, a fact I only realized upon returning home the following day. I called the hotel that night, and they said nothing had been turned over to the night shift, but they would take my name down. I figured it might be a wash, but I received a call from Homewood the next morning, informing me that they were able to locate my item. I appreciate their dual means of communication with both an email and a follow-up phone call to share the news. After I purchased a mailing label from USPS, the team was able to get my item in the mail the same day. Shout out to Beth and Laura for taking care of this in a quick and professional manner!
• L

  Ælf

  Feb 9, 2026
  1.0
  I looked into booking a room here and found a reasonable $154 per night rate, which is pretty good. That said, accompanying pet fees have skyrocketed, and they now demand $153 fee for my stay. I guess (?) I’d be willing to pay that for a multi-night stay if I was desperate, but frankly I only plan a single night on our cross-country trip. Some Hilton branded hotels are keeping pet rates reasonable, but not this specific Homewood Suites. Perhaps they thought people would not look elsewhere, but we found another Hilton branded hotel in the area with a more sane $56 fee. I bet this Homewood Suites would argue that they need an exorbitant fee because it is really hard to clean up after dogs. I would argue that they vacuum for an extra couple seconds per room. Assuming that they would need to do a deep clean once for every 100 dog nights per room, they would collect a maximum of $15,300 per deep cleaning. Not bad if HH members (Gold here) didn’t feel that even a $25 fee is a rip off. Would rather they charged me $25 and then reserved the right to charge for damage after the fact, but this Hilton hotel wants better profits. They won’t get them from me. Look around folks, this isn’t the only Hilton branded hotel doing this to pet owners.
• KL

  Kyle Lamoreaux

  Jan 22, 2026
  1.0
  First off the customer service desk is wonderful. Very kind staff. However, the bathrooms are disgusting with black mildew spots growing on the ceiling, the shower faucet was caked with calcium buildup which only allowed for half the holes to spray water, and the tub slowly drained. I was standing in a pond during my entire shower. I felt so disgusted afterwards. I won't be back and will be staying at another Hilton property.
• JS

  Jason Shields

  Jan 3, 2026
  1.0
  Awful! Currently here wishing I wasn’t! The fire alarm is hanging out of the ceiling, the chair is extremely filthy, the room should have been remodeled 20 years ago… i highly recommend not staying here! $142, they should be ashamed 🤬
• RR

  Robert Robbins

  Nov 25, 2025
  5.0
  First I should recognize two front desk people who were particularly helpful. Zaza saved us when we arrived with what turned out to be a reservation three months out. (Not the first time the app has done that.) Zaza said she had availability, but wasn’t sure if she could simply change the dates of what the app had done. With a smile she said , I won’t know until I try. After a bit of typing, she did it and we didn’t have to cancel and re-book. Yay!! Later that same evening, we needed some help with directions and recommendations. Fatima couldn’t have been more cheerful or helpful. Nice to see both happy helpful and cheerful people at the front desk. We had a two queen suite. The room was good. Full kitchen. Good bed. But, in my opinion, a small design quirk. The bathroom is behind the bedroom door. And the light switch to the toilet is outside the bathroom. So one can’t use the toilet at night without disturbing their partner. Or an early riser can’t brush their teeth and wash their face without disturbing a late sleeper. If I would have thought ahead, I would have simply moved my toiletries to near the kitchen sink the night before. Breakfast was good. All the standard items but on real plates and coffee mugs. Of course there are paper cups and lids for coffee to go. The one oddity was lack of hot oatmeal. Most goes to waste, I was told. Instead, the breakfast lady encouraged me to try ‘overnight oats’. I was skeptical of oats served cold, so she poured a bit of hot water on mine and showed me all the toppings. I liked it. I think I’ll try this at home. There were no USB ports in the breakfast area that I saw. Most tables near the wall had access to an outlet, if you carry a brick. WiFi was good. The heating units in our rooms - there are two - were both rather clunky sounding. It bothered my wife but I slept right through their frequent turning on and off. There are two new electronic thermostats on the walls that are in the process of being connected. That should eliminate the frequent on and off, I’m told.