Embassy Suites by Hilton Noblesville Indianapolis Conference Center

Reviews

• AW

  A. Williams

  4 days ago
  5.0
  I didn't stay here but my conference here was great. Nice facility.
• AW

  Aaron Williams

  5 days ago
  5.0
  Didn't stay here but we had a conference here and the facility was great!!
• AC

  Alycia Corpiel

  Nov 11, 2025
  5.0
  Went for an event. Very beautiful venue and sound meeting space!
• AA

  Amber

  Oct 31, 2025
  1.0
  I’ve stayed at this Embassy Suites six times in the last six months with my boyfriend, and my boyfriend—who is a Diamond member—has stayed here at least twenty times in the past year for work. He often recommends this location to coworkers because of the excellent service and staff. I especially want to praise Breanna at the front desk and Sydney and Addison at the bar for always taking such great care of us. Unfortunately, our most recent stay on October 24th was unlike any other we’ve experienced at a hotel. We had to extend our stay one night due to a meeting being moved. My boyfriend went to the front desk, and they kindly accommodated us by switching us to a room that was available for the full stay. We moved rooms and thought everything was set. The next day, my boyfriend left for work while I worked remotely from the hotel. Around 2 PM, during a work call, there was a hard knock on the door. When I answered, Chante (the housekeeping supervisor, I believe) said I needed to leave because the hotel was fully booked and our room wasn’t reserved for another night. I explained we had extended our stay, but she told me to go to the front desk. As I was getting ready to do that, the phone rang. Shelly from the front desk immediately began yelling, saying, “I spoke to the man in that room—Carla spoke to that man—we told him over and over he needed to leave today! I have both calls on recording!” She continued that I could “wait in the lobby until I had somewhere to go,” because “we need to clean that room for the next guests.” I was stunned. Twice I had to tell her, “Please, let’s figure this out—just calm down, there must be a miscommunication”. I started recording (for my boyfriend to hear later) because she was so aggressive. even without the phone being on speaker and her, lowering her voice from before, you could still hear her aggression through the phone. She hung up on me mid-sentence. (I have only been able to add the last 30 seconds of the conversation due to google limits) I called and texted my boyfriend, who had to step out of his meeting to call the hotel. As suspected, he had not been contacted about any issue. He then spoke with Tony at the front desk, who told him we could stay until 5 PM. Minutes later, Chante returned, saying, “There’s no way you got an extension—we’ve been fully booked all week.” I told her Tony had given us until 5 PM, and she interrupted saying, “He ain’t say that, because I run these rooms and I need to be out of here by 4. You have until 3 PM, or I’ll have to call the cops on you, honey.” Then she walked away. It was 2:53 PM. I was shocked and immediately texted my boyfriend, who had to leave his meeting early and return to the hotel. After he contacted corporate, Tony called and said they were able to open another room and that we could stay the night after all. By that point, I was in tears from the stress. After being yelled at, lied to, and threatened with police over an internal mistake, I was emotionally exhausted. Mistakes happen, and we understand that—we would’ve been disappointed but understanding if the issue had been handled professionally. The real problem was the behavior of Shelly and Chante, who chose to yell, lie, and intimidate a guest instead of calmly resolving the situation. I repeatedly tried to deescalate, but felt unsafe, especially when Chante came back to the door the second time. Tony (only after calling corporate) and Hilton Corporate both apologized (thank you), but I hope management takes this seriously. No guest should ever experience that kind of treatment—especially loyal ones who have stayed here dozens of times
• CS

  Charity Stephney-Snowden

  Oct 12, 2025
  1.0
  First off, Sydney at the bar was AMAZING! Truly the only good part about this hotel was the bar staff and the cleaning team — they were friendly and professional. Now for the rest of our stay… We were asleep early in the morning, around 6 or 7 AM, when someone knocked on our door saying, “I heard you were locked out?” Excuse me — no, we weren’t! They woke up me, my husband, and our kids for no reason. My husband called downstairs, and we were told they had tried to charge $32 to my card and it didn’t go through. We’ve been Hilton Honors members for six years and have never had an issue like this before. I called back to ask why they tried to charge my card before check-out, and the response was that “a lot of people have been running out” — so they were planning to lock us out just in case we tried to leave and come back. That has nothing to do with us; you pay when you check out, not before. My husband was planning to pay for our bar tab at check-out, so I had cut my card off temporarily. When I called back (upset, because we were all woken up), I turned my card back on and told them to take the $32. The woman on the phone had an attitude, hung up on me, and I had to call a third time just to get her to fix our door. This was by far the worst Hilton experience we’ve ever had. We couldn’t rest, couldn’t sleep, and left more stressed than when we arrived. We paid for a night away and got the exact opposite. I would give your entire front desk staff zero stars if I could.

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