Business Details
About
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Experience Fort Wayne Hotel's Hoosier HospitalityFort Wayne flourishes along the St. Joseph, St. Mary's and Maumee rivers as the second largest city in Indiana. The Holiday Inn Express® Fort Wayne - East (New Haven) hotel is just off I-469, five minutes from downtown. Historic attractions, museums, parks and dining surround our hotel's property in Fort Wayne, Indiana.This hotel is close to the highway and near major corporations, including Parker Hannifin and Norfolk Southern. Stay connected to the office with free high-speed, wireless Internet access in every room and a 24-hour Business Center. We also offer executive-level rooms and meeting facilities for our hotel's valued guests.In Fort Wayne, Indiana, walk the Rivergreenway Trail, stopping at popular historic sites like Johnny Appleseed's gravesite. Spend an afternoon with a tour of the Fort Wayne Museum of Art, a leisurely stroll through the open-air Jefferson Pointe Shopping Center or plan a fun experiential trip around Vera Bradley Annual Sale. Experience a matinee at the restored Embassy Theatre. Guests love the hotel's friendly, responsive staff and great amenities. Prepare for your day at the complimentary, hot Express Start Breakfast Bar. You can work out in the well-equipped Fitness Center to melt stress. Join us in Fort Wayne and "Stay Smart" at the Holiday Inn Express® Hotel Fort Wayne - East.
Location
Holiday Inn Express Fort Wayne-East (New Haven) by IHG
11205 Isabelle Drive, New Haven, IN
46774, United States
Hours
Reviews
3.9
799 reviews
5 stars
401
4 stars
182
3 stars
79
2 stars
38
1 star
99
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many reviews highlighted the friendliness and helpfulness of the staff, with specific mentions of individuals who provided exceptional service.
Cleanliness Issues
Several customers reported cleanliness problems, including mold, dirty rooms, and maintenance issues, indicating a need for better housekeeping.
Breakfast Quality
The breakfast received mixed reviews; while some guests enjoyed the options, others found it limited or not up to standard.
Room Condition
Guests noted that while some rooms were clean and comfortable, others were outdated or in disrepair, suggesting inconsistency in room quality.
Value for Money
Feedback indicated that some guests felt the hotel was overpriced for the quality received, particularly in relation to room conditions and amenities.
- TYTracey Yates2 days ago5.0Jenn down in the breakfast area was fabulous! I enjoyed her sunny, cheerful disposition and she was very helpful with finding me jelly and some other items I was seeking for breakfast. I enjoyed a chat with her as she worked, and left the hotel with a smile on my face. It was a great way to start my day.
- JMJeff Merchant6 days ago5.0The room was clean, breakfast eas great. I would stay here again.
- USUeui Samba6 days ago1.0BED BUGS! I woke up to this huge bed bug staring at me in the face and immediately told the front desk. The ladies directed me to a gentleman that came up to the room and saw the bed bug and then told me ‘they’re not as bad as people make them out to be, you just need to wash your clothes in high heat’. I told him if that’s the case, I’d like them to sanitize my clothes. He called the general manager, Catori Stewart-Hanes. She said and I quote ‘I’m not going to wash your clothes because I don’t want to contaminate the laundry room. Your belongings are not my responsibility. There will be no refund unless pest control identifies an infestation’. I never asked for a refund, I just wanted my belongings sanitized, since bed bugs aren’t a big deal to them. I collected my belongings in plastic bags and asked her for her name. She pointed at her cards and asked me to get out of her lobby. I wouldn’t recommend this hotel to anyone. The general management has no grasp of crisis management, hospitality or integrity. She ‘kicked’ me out (as I was leaving lol) because I had the audacity to be frustrated at finding bed bugs in a room she’s responsible for. I never offended her, disrespected her or made a scene (there’s cameras to prove it). I don’t know if it’s an excessive need of training in customer service/hospitality or the shackles of leadership weigh heavy on her, but to treat your guests with such apathy is unjustifiable. This lady didn’t even say sorry or there’s a laundromat one street over, she just went straight to ‘not my problem no refund’. After telling locals about my experience it turned out that their lack of hygiene is well known. The ladies at the front desk were sweet and understanding on the other hand. To the manager’s response: Yeah, 100% of that whole paragraph is a lie. I have the pictures, you have the footage. You won’t allow pictures to be uploaded on your business’s reviews. I have posted a true and honest review of my experience at your hotel, and I also have timed and dated proof complete with location. Please cope however you see fit.
- JJJim JacobsNov 8, 20255.0Beds are too high for shorter people. How about offering a stool when shorter people check in.
- PZPawel ZelazowskiOct 31, 20253.0Hotel bardzo poprawny o ubogich śniadaniach. Raczej lata świetności ma już za sobą- podczas mojego pobytu odbywał się remont w sąsiednim pokoju co utrudniało wypoczynek w niedzielę. Śniadania bardzo ograniczone i monotonne.
Frequently Asked Questions About Holiday Inn Express Fort Wayne-East (New Haven) by IHG
What time can I check in and check out at Holiday Inn Express Fort Wayne-East (New Haven)?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is breakfast included in the stay at this hotel?
Yes, a complimentary hot Express Start Breakfast Bar is available for guests.
Does the hotel offer free Wi-Fi and business facilities?
Yes, free high-speed wireless internet is available in every room and there is a 24-hour business center.
Are pets allowed at Holiday Inn Express Fort Wayne-East (New Haven)?
No, pets including cats and dogs are not allowed.
Is the hotel accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and is mobility accessible with an elevator available.
Does the hotel have facilities for fitness and relaxation?
Yes, guests can use the fitness center and indoor pool, both available for free.
What health and safety measures are in place at the hotel?
The hotel uses commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, provides sanitizers, and practices safe food handling.
Are there dining options near the hotel?
Yes, Richards Restaurant and Mancino's Pizza & Grinders are nearby great places to eat.
Where can guests find banking services close to the hotel?
Nearby banking options include Iab Financial Bank, First Merchants Bank, and Beacon Credit Union.
What local attractions or places could guests visit near Holiday Inn Express Fort Wayne-East (New Haven)?
Guests can enjoy the nearby Rivergreenway Trail, Fort Wayne Museum of Art, and the Jefferson Pointe Shopping Center for shopping and entertainment.