Brand Certified
Holiday Inn Express New Albany - Louisville NW by IHG
3.8(614 reviews)
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
Business Details
506 West Spring Street, New Albany, IN
47150, United States
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
(812) 944-4600
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
https://www.ihg.com/holidayinnexpress/hotels/us/en/new-albany/sdfna/hoteldetail
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
About
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Experience the best of New Albany, Indiana when you stay at the new Holiday Inn Express New Albany. Situated less than 5 miles from downtown Louisville, this brand new hotel offers an exceptional combination of comfort and convenience. Whether visiting for business or pleasure, guests enjoy spacious well-appointed guestrooms equipped with microwaves and refrigerators and a warm welcome from friendly team members.
Start off the morning enjoying a complimentary Express Start Breakfast, featuring delicious signature cinnamon rolls; make your own pancakes and fresh hot coffee. Relax and unwind in the sparking heated indoor pool and sharpen up your workout with a range of the latest exercise equipment at the onsite fitness center.
Explore what New Albany, Indiana has to offer by attending an event at the Riverfront Amphitheater, visiting the historic Culbertson Mansion or spending the day at River Run Waterpark. Home of Indiana University Southeast, Amazon, Floyd Memorial Hospital, and SAMTEC. Be sure to make a trip to Louisville, just a 10 minute drive, and enjoy Churchill Downs, Kentucky Kingdom, Louisville Mega Cavern, Louisville Slugger Museum and Kentucky Science Center.
Stay at the inviting Holiday Inn Express New Albany and discover your perfect home away from home right here in New Albany, Indiana. Make your reservation today!
Location
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
Holiday Inn Express New Albany - Louisville NW by IHG
506 West Spring Street, New Albany, IN
47150, United States
Hours
Certified by Holiday Inn Express New Albany - Louisville NW by IHG • Mar 01, 2026
Reviews
3.8
614 reviews
5 stars
285
4 stars
140
3 stars
64
2 stars
42
1 star
83
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting individuals like Tiffany and Angela for their exceptional service.
Cleanliness
Overall, guests noted that the rooms and facilities were clean, although some reported issues with specific rooms needing maintenance.
Breakfast Quality
The breakfast received numerous positive comments, with many guests describing it as one of the best hotel breakfasts they've experienced.
Customer Service Issues
Several reviews mentioned problems with customer service, including issues with room assignments, billing disputes, and lack of responsiveness from management.
Amenities Concerns
Guests expressed disappointment regarding the pool being cold or closed, and some reported issues with water temperature in the showers.
- MMmindpaintlover21 day ago1.0Hotel does not allow pets, despite stating otherwise all over the website etc. Drove in from St. Louis and worked all day to find this out at check in, then was denied a refund (by a woman who seemed to enjoy it a little more than she should.)
- PHPaul Hajny2 days ago1.0Accidentally booked at the wrong location, realized it within 20 minutes. They were unwilling to cancel the reservation and charged $123. It was 3 hours away at 830pm, no way we were making it that long with sleepy kids. Not a family environment. I submitted a form to request a refund within 20 minutes and it was denied.
- ESEric Schreiber2 days ago1.0This is the worst Holiday Inn Express I've stayed at. If you're expecting the normal Holiday Inn experience, you'll be disappointed. The room was dirty, nasty stuff stuck to the ceiling. The privacy blind was completely ripped off the window. I had to ask the front desk for duct tape which I used to tape the blind up so the window was not completely exposing the room. Service was great, but this place needs a lot of work to come up to normal Holiday Inn standards. If you looking for a solid, clean place to stay, this is not it.
- SAShahida AlvaradoFeb 5, 20265.0We really enjoyed our stay at Holiday Inn Express & Suites. The room was clean, comfortable, and exactly what we needed after a long day — cozy beds and a quiet, relaxing feel. Breakfast was a nice surprise with a good selection and plenty of options to start the day without feeling rushed. The location is also great — easy to get around and close to everything we needed. Overall, a comfortable, stress-free stay. We’d definitely stay here again.
- JYJeffrey YatesJan 24, 20265.0Clean room and breakfast is included. Located conveniently next to the interstate.
Brand Certified Facts from Holiday Inn Express New Albany - Louisville NW by IHG
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Certified March 01, 2026Yext Knowledge Graph
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