Hampton Inn and Suites Munster

Reviews

• DQ

  Dave Quest

  Nov 8, 2025
  1.0
  Rooms don’t get cleaned Came back after a day out to a dirty room Called down and was told it’s the hotel policy not to clean the rooms Garbages full Beds unmade No towels Should probably change the make to the Hampton Apartments since there’s zero service Hotel Management has no voicemail and no one to talk to t on the weekends Hiding Never stay at a Hampton anywhere again
• AE

  Allison Elibasich

  Oct 25, 2025
  1.0
  ⭐ Heartbreaking Experience at Hampton Inn Munster, IN We stayed at this hotel to celebrate my niece’s 5th birthday, and what should’ve been a joyful family memory turned into a nightmare. Julie, one of the staff members, was incredibly rude and disrespectful toward us from the start. Instead of showing basic courtesy or professionalism, she chose to escalate the situation and actually called the police — over a small child’s birthday gathering. Our family was calm, respectful, and simply trying to make a little girl’s day special. There was absolutely no reason for how we were treated. Watching my niece cry on her birthday because of how this was handled was truly heartbreaking. I will never return to this location and would not recommend it to anyone who expects kindness, respect, or professionalism from hotel staff. Hampton Inn should be ashamed to have someone like this representing their brand.
• DB

  Dinero Burks

  Oct 25, 2025
  1.0
  I booked a room a month in advance at Homewood Suites in Munster, IN for my daughter’s 5th birthday sleepover. The day of check-in, I got a call saying my room was canceled because of a “leak” — even though I had a confirmed reservation and they had already sold out. I was sent to their sister hotel, Hampton Inn, instead. When I arrived, my room wasn’t even ready, so I had to come back later while juggling birthday plans. In a rush, I signed their paperwork — no one told me anything about a “no birthday party” policy. This wasn’t a wild party — just a few kids ages 2–5 swimming, eating, and celebrating. Later that evening, a staff member named Julie came upstairs, immediately upset, and told us we all had to leave over one noise complaint. I offered to buy another room to stay within their policy since my room had two queen beds and a pullout couch, but she refused and said she’d already called the police. The way Julie handled the situation was completely unprofessional and unnecessary. She didn’t try to talk to me calmly, didn’t give any warning, and made my 5-year-old cry on her birthday as police showed up — all because a few little girls were laughing. Thankfully, the Munster police officers were kind and understanding, and even told me to contact corporate because of how wrong it was handled. We left and stayed at another hotel, where the staff was friendly and welcoming — they even asked if the kids enjoyed the pool! Huge difference in how guests are treated. It’s unacceptable for a hotel to treat paying customers, especially families with young children, this way. I hope corporate addresses how Julie handled this situation, because it was completely out of line.
• CB

  Carmen Brigham

  Oct 19, 2025
  3.0
  The pillows were very flimsy and cheap. There was no Auto or fan only option on the room temp control. The elevator was horrible. We were so scared to get on because of how slow and loud it was that we only took it once and never again. it Sounded like it was going to break down even though the paperwork posted said it was just inspected that month. Definitely not what you'd expect out of a Hilton property and the $ spent
• JH

  Jennie Hahn

  Oct 18, 2025
  5.0
  Good location, nice rooms, good customer service. We were here for a funeral. I read on Trip Advisor that another person received a bereavement discount. I asked for one and received it as well. Thank you Hampton!

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