Muncie Place Hotel & Suites

4.1
518 reviews
Hotel Exterior
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Business Details

4201 West Bethel Ave., Muncie, IN
47304, United States
(765) 289-4678
https://www.ihg.com/holidayinnexpress/hotels/us/en/muncie/miewe/hoteldetail
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About

HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
Welcome to Muncie Place Hotel & Suites, your open door to all that Muncie has to offer. Whether you’re here for a Ball State University event, a visit to Minnetrista Museum & Gardens, or exploring the Muncie Children’s Museum, you’re in just the right place. We’re also just a short walk from downtown and a variety of local food spots, so you can easily dive into the city’s vibrant scene. If you’re visiting IU Health Hospital or checking out the David Owsley Museum of Art, our hotel in Muncie, Indiana, keeps you close to what matters most. No matter your journey, we’re here to make your stay relaxed and welcoming, with a friendly vibe that feels like a home base before you head back out on the road. When it’s time to unwind, take a dip in our indoor pool or keep up with your routine in the 24/7 fitness center, complete with all the gear you need and a TV to keep you entertained. Planning a meeting or event? Our flexible space fits up to 50 guests, and you’ll appreciate the business center and free breakfast to start your day right. Plus, our outdoor grills are perfect for a laid-back evening. Stay a while or just a night. Either way, you’re welcome here.

Location

Muncie Place Hotel & Suites
4201 West Bethel Ave., Muncie, IN
47304, United States

Hours

Reviews

4.1
518 reviews
5 stars
264
4 stars
139
3 stars
52
2 stars
10
1 star
53

What are people saying?

AI-generated from recent customer reviews

Staff Performance

Many customers praised the staff for being friendly, helpful, and accommodating, creating a welcoming atmosphere.

Cleanliness Issues

Several reviews highlighted concerns about cleanliness, with reports of dirty rooms, bathrooms, and common areas.

Misleading Amenities

Guests expressed frustration over the misleading advertisement of amenities, particularly the absence of a hot tub and pool issues.

Customer Service Problems

Numerous complaints were made regarding poor customer service, including rude staff interactions and issues with reservations.

Value for Money

Many customers felt that the hotel did not provide good value for the price, citing outdated facilities and additional unexpected charges.
  • DB
    Drew Burnett
    Dec 19, 2025
    1.0
    Double charged on check in. Then finally get to our room and the toilets broken, got switched to another room and the keys didn’t work. Finally we get new keys and got into our new room and the walls and baseboards are filthy. And the pool and hot tub advertised in the pictures? Well the pool is closed for renovations and there isn’t a hot tub. You’re better off staying at the super 8 down the road at half the cost. None of the parking lot lights work and it doesn’t feel safe.
  • DP
    David Potter
    Dec 14, 2025
    2.0
    Would not recommend. Definitely got the $120 we spent, but even then, we overspent. The pool was overpowering of salt and the safety rails and ladder was broken or loose. No hot tub even though it’s pictured on their google page. Rooms are outdated and dark. I’m concerned rooms don’t get cleaned well because a garbage bag was covering the smoke alarm. The breakfast was okay, but the sitting room for it has only 5 tables for the 80+ rooms in the hotel. The worst part and the reason for the review: During the breakfast, I made the bad call and allowed my daughter to go to breakfast without shoes. She was having a rough morning and I didn’t think it fully through. When the employee stocking breakfast on 12/14/25 noticed, instead of talking to me, the dad standing inches away, about it, she points her ungloved finger in my daughters face, raised her voice and tells her to leave until she has shoes on. Completely inappropriate, no matter how right she was. I can handle my kids, she can say something to me but she should never tell a minor to leave, let alone yell at someone’s kids when we are supposed to be on vacation Avoid if you can
  • HM
    Hannah Montgomery
    Dec 13, 2025
    4.0
    I visited this hotel to see my in-laws. It was very clean and quiet. We went swimming and we were the only ones there. The staff was very pleasant.
  • DM
    Daniel Mollett
    Nov 20, 2025
    5.0
    Seems like people were complaining mostly because it isn’t called “Holiday Inn.” The parent company is still the same if you have IHG rewards. All that aside, I enjoyed my stay here. We were in town only for a night with a touring musical and the staff here went out of their way to make our arrival special. I know that any place willing to put in that kind of effort is worth staying.
  • MN
    Michele Nally
    Oct 21, 2025
    1.0
    This place was advertised as a Holiday Inn Express. When I arrived it was the Muncie Place. Parking lot was dark. A banner was used for sign out front, rooms were dark and dingy. Not what was advertised. The desk clerk was indifferent. Said it wasn’t their fault if booked on a 3rd party site. Very misleading. The ol bait and switch. I left and went to the real Holiday Inn and stayed. Beware!!!
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Frequently Asked Questions About Muncie Place Hotel & Suites

Does Muncie Place Hotel & Suites have a pool?

Yes, Muncie Place Hotel & Suites has an indoor pool.

Does Muncie Place Hotel & Suites offer free breakfast?

Yes, Muncie Place Hotel & Suites offers free breakfast.