Best Western Kendallville Inn

Reviews

• JK

  Josh Kohne

  Feb 18, 2026
  1.0
  Everything is very outdated. Also had planned an extended stay of 16 days and plans changed after the second night. Manager on staff when we checked out side we would get a partial refund for the rest of our stay. That was a lie even know the extra night were withing the cancellation policy.
• KS

  Kylee Stein

  Feb 9, 2026
  2.0
  Upon my arrival, the receptionist, Sharron, conveyed an unwelcoming and uncertain atmosphere, causing me to feel uneasy. Her demeanor and facial expressions contributed to this impression. She inquired about the reason for my absence from payment and the reason for the single-cent charge. I provided her with an explanation of my circumstances when I initially planned to visit. The room exhibited signs of disarray. The shower was infested with hair and stains on the counter. The beds were covered in minuscule black particles, which caused me significant discomfort during sleep. The air conditioning system was malfunctioning, resulting in an excessively warm and dry environment. Consequently, I was unable to obtain a restful night’s sleep during our stay. While I would consider staying again if necessary, I am uncertain about my decision.
• JS

  Joyce Shackelford

  Nov 3, 2025
  1.0
  I checked into this hotel and within 5 min of arriving in my room I was completely and utterly grossed out. The bed had pillows that were so small they looked years old. The bed did not look like it was freshly re-made. The room smelled like vape which is was not pleasant. I went to the bathroom and as I’m sitting there a roach runs by so I smash it and flush it. I refuse to stay any where with roaches as we know they multiple. I go to the front deck and tell the girl I cannot stay here AND WHY. She asks did you take a picture of it. I said no I flushed it after I smashed it. Now I realize I should if snapped one. She said she ran my card already so she can’t change it because it’s through booking.com. By the way NEVER use Booking.com.! So I called booking.com after I left within 15 min of being there and they say you have to talk to the hotel manager. So I call every day for 5 days and tell the front desk lady have the manager call me and here’s my number. She said she is out of town at a conference. So now I e-mail upon arriving home and I get one back saying please contact me. I call and e-mail and I still have no response with a charge of $1089 on my charge card for an 8 day stay in a hotel I left within 15 min. She refuses thus far to respond to me. It is independently owned I find out. The hotel is in bad shape. DO NOT STAY HERE unless you absolutely have to. I’m going to continue to fight this until it is resolved.
• WA

  Wanda Armstrong

  Nov 3, 2025
  5.0
  Have not been to this place
• BS

  Brittany and Ryan S.

  Nov 3, 2025
  3.0
  Despite being nearly empty there was no room choices.

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