Business Details
About
Hotel
Right off Interstate 65, our hotel is across from Clark Memorial Health and just three miles from downtown Louisville. Churchill Downs, home of the Kentucky Derby, is 15 minutes away. We’re also within 10 minutes of River Ridge Commerce Center. Enjoy a meal or drink at our restaurant and bar and keep up your fitness routine with our 24-hour gym.
Location
Hilton Garden Inn Jeffersonville Louisville North
4900 Water Tower Road, Jeffersonville, IN
47130, United States
Hours
Reviews
4.3
234 reviews
5 stars
163
4 stars
30
3 stars
15
2 stars
9
1 star
17
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the cleanliness of the rooms and hotel facilities, although some reported issues with housekeeping.
Customer Service
While some guests highlighted excellent service from specific staff members like Victor and Courtney, others experienced rude or unhelpful interactions.
Room Comfort
Several reviews mentioned issues with bed comfort and noise disturbances, impacting overall sleep quality.
Restaurant Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced and of poor quality.
Location Issues
Guests noted the hotel's location as somewhat inconvenient, with noise from nearby highways and trains affecting their stay.
- RRRichard ReistJan 3, 20261.0Hilton Garden Inn Jeffersonville Louisville North was a massive disappointment, primarily due to abysmal service and cleanliness. During our four-day stay, we repeatedly requested room service/housekeeping. It never happened. Not once. No cleaning, no fresh towels, no restocking of basic items. We ran out of nearly everything and had to personally ask staff just to get essentials—hardly the level of service expected from a Hilton-branded property. Cleanliness was equally unacceptable. The shower contained large, obvious hairs, making it clear the room had not been properly cleaned before we arrived—or during our entire stay. And then there’s the view. “Breathtaking” might apply if you’re breathless from disappointment. It was nothing like what one would reasonably expect and certainly not worth mentioning as a selling point. This hotel trades on the Hilton name without delivering Hilton standards. Poor service, questionable hygiene, and zero follow-through. We will not be returning, and I would strongly advise others to look elsewhere.
- KBKaren BerrymanDec 17, 20255.0Rooms clean and looked new. Staff was friendly. Restaurant was nice. Good experience, I would stay again.
- KDkarina duncanDec 16, 20255.0Very great hotel in the jeffersonville Indiana area, cheap and didn’t have any problems. Room was clean, very quiet. Would visit again.
- RMRuss morseNov 21, 20255.0I know it happens. I spent at least 3 hours of my night trying to not think about bugs in my room. Victor was there for me when I needed to get someone to come up and take care or the bugs. At least they weren't bed bugs. Found two in my bed and all around the room. Victor your a great guy I really enjoyed you letting me vent and talk . Hope to meet you again. Ty sir. Hope your maintenance guy was not to horrified with the bugs.lol Suggestion. Go get some screen and hot glue and pull the front of the ac units off and install them this will stop the bugs from comming in the room. Great day all that wasn't all of them just the first hr
- SSSinNov 9, 20251.0The hotel itself was beautiful, but the service was so disappointing that what could have been a 5-star stay dropped to 1 star. After driving over five hours straight, my family and I were in desperate need of a hotel. My husband was greeted with attitude, received short and curt responses, and was met with unwillingness to accommodate—just demanding behavior—when asking for basic information. When my daughter and I joined him, the representative side-eyed us and simply nodded, with no smile or friendly greeting. As Hilton Honors members, we expected far better service. The disrespect and unkind attitude completely overshadowed the hotel’s beauty. Very disappointing and unlikely to return.
Frequently Asked Questions About Hilton Garden Inn Jeffersonville Louisville North
What accessibility features are available at Hilton Garden Inn Jeffersonville Louisville North?
The hotel provides accessible parking and has accessible elevators to accommodate guests with mobility needs.
Is breakfast included or available at the Hilton Garden Inn Jeffersonville Louisville North?
Breakfast is available for guests at the hotel.
Are pets allowed at the Hilton Garden Inn Jeffersonville Louisville North?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
What are the check-in and check-out times at this hotel?
Check-in is at 3:00 PM, and check-out is at 11:00 AM.
Does the Hilton Garden Inn offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas, including a public internet terminal.
Are there fitness facilities available at the Hilton Garden Inn Jeffersonville Louisville North?
Yes, the hotel offers a fitness center that is available for free 24 hours a day.
Is parking available at the Hilton Garden Inn and is there a charge?
Free self-parking is available for guests at the hotel.
Can guests use digital keys and contactless check-in/out at the hotel?
Yes, digital guest room keys are offered along with contactless check-in and check-out options.
What nearby dining options are there around Hilton Garden Inn Jeffersonville Louisville North?
Nearby you can find Fuzzy's The 15th Club, an American restaurant and bar, as well as Harbor & Hops, a pub and beer bar, and the upcoming Papa Johns Pizza for quick meals.
Are there any recreational or sports facilities near the hotel?
Yes, customers can visit the Woehrle Athletic Complex, a football stadium and park, and Woehrle Field, a local park offering active life activities, both located nearby.
What nearby services can guests access related to pets?
Guests with pets can utilize services at Dogwood Inn Kennel and Pet Services for pet sitting and grooming, and Access Veterinary Care for veterinary needs, located near the hotel.