Business Details
About
Hotel
Right off Interstate 65, our hotel is across from Clark Memorial Health and just three miles from downtown Louisville. Churchill Downs, home of the Kentucky Derby, is 15 minutes away. We’re also within 10 minutes of River Ridge Commerce Center. Enjoy a meal or drink at our restaurant and bar and keep up your fitness routine with our 24-hour gym.
Location
Hilton Garden Inn Jeffersonville Louisville North
4900 Water Tower Road, Jeffersonville, IN
47130, United States
Hours
Reviews
4.3
229 reviews
5 stars
160
4 stars
30
3 stars
14
2 stars
9
1 star
16
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers praised the hotel for its cleanliness, noting that rooms and common areas were well-maintained.
Customer Service
The staff received high marks for their friendliness and helpfulness, with specific mentions of individuals like Victor and Courtney for their exceptional service.
Room Comfort
While many guests found the rooms comfortable and spacious, there were complaints about hard beds and noise disturbances from other guests.
Restaurant Experience
The on-site restaurant received mixed reviews, with some guests enjoying the food while others found it overpriced and of poor quality.
Check-in Issues
Several reviews mentioned problems with check-in, including delays and issues with room readiness.
- RMRuss morse3 days ago5.0I know it happens. I spent at least 3 hours of my night trying to not think about bugs in my room. Victor was there for me when I needed to get someone to come up and take care or the bugs. At least they weren't bed bugs. Found two in my bed and all around the room. Victor your a great guy I really enjoyed you letting me vent and talk . Hope to meet you again. Ty sir. Hope your maintenance guy was not to horrified with the bugs.lol Suggestion. Go get some screen and hot glue and pull the front of the ac units off and install them this will stop the bugs from comming in the room. Great day all that wasn't all of them just the first hr
- JCJohnny CarmicleNov 13, 20255.0People are very friendly
- SCSindy ChettiathNov 9, 20251.0The hotel itself was beautiful, but the service was so disappointing that what could have been a 5-star stay dropped to 1 star. After driving over five hours straight, my family and I were in desperate need of a hotel. My husband was greeted with attitude, received short and curt responses, and was met with unwillingness to accommodate—just demanding behavior—when asking for basic information. When my daughter and I joined him, the representative side-eyed us and simply nodded, with no smile or friendly greeting. As Hilton Honors members, we expected far better service. The disrespect and unkind attitude completely overshadowed the hotel’s beauty. Very disappointing and unlikely to return.
- RIRiley Fitzpatrick IIIOct 26, 20255.0This Hilton Garden Inn is consistently one of our favorite places to stay when we are in the Louisville North/Jeffersonville area. The cleanliness of the room is always impeccable, which we greatly appreciate. However, what truly makes this spot stand out is the customer service, especially from Victor, a manager. Victor was absolutely amazing to work with and provided unbelievable customer service. His dedication to guests is a huge reason why we are repeat visitors and highly recommend this hotel. Thank you, Victor, and to the whole team!
- JWJ WilsonOct 19, 20255.0Excellent customer service! Victor(?) Very cordial and professional!
Frequently Asked Questions About Hilton Garden Inn Jeffersonville Louisville North
What accessibility features are available at Hilton Garden Inn Jeffersonville Louisville North?
The hotel provides accessible parking and has accessible elevators to accommodate guests with mobility needs.
Is breakfast included or available at the Hilton Garden Inn Jeffersonville Louisville North?
Breakfast is available for guests at the hotel.
Are pets allowed at the Hilton Garden Inn Jeffersonville Louisville North?
Yes, both cats and dogs are allowed, and pets are welcome at the hotel.
What are the check-in and check-out times at this hotel?
Check-in is at 3:00 PM, and check-out is at 11:00 AM.
Does the Hilton Garden Inn offer free Wi-Fi?
Yes, free Wi-Fi is available in public areas, including a public internet terminal.
Are there fitness facilities available at the Hilton Garden Inn Jeffersonville Louisville North?
Yes, the hotel offers a fitness center that is available for free 24 hours a day.
Is parking available at the Hilton Garden Inn and is there a charge?
Free self-parking is available for guests at the hotel.
Can guests use digital keys and contactless check-in/out at the hotel?
Yes, digital guest room keys are offered along with contactless check-in and check-out options.
What nearby dining options are there around Hilton Garden Inn Jeffersonville Louisville North?
Nearby you can find Fuzzy's The 15th Club, an American restaurant and bar, as well as Harbor & Hops, a pub and beer bar, and the upcoming Papa Johns Pizza for quick meals.
Are there any recreational or sports facilities near the hotel?
Yes, customers can visit the Woehrle Athletic Complex, a football stadium and park, and Woehrle Field, a local park offering active life activities, both located nearby.
What nearby services can guests access related to pets?
Guests with pets can utilize services at Dogwood Inn Kennel and Pet Services for pet sitting and grooming, and Access Veterinary Care for veterinary needs, located near the hotel.