Staybridge Suites Indianapolis-Fishers by IHG

Reviews

• KM

  Kim McKinnies

  Apr 20, 2026
  5.0
  Hotel rooms were clean and spacious. We booked the 3 queen suites. They have two bathrooms which is amazing for our group of ladies. The breakfast was also so good, one of the best hotel breakfasts I have had. Would definitely stay again and will likely book this hotel when we are down in Indy. Which is several times a year.
• AR

  Ann Richardson

  Apr 16, 2026
  5.0
  Great people work here. The hotel was very clean and beautiful. The courtyard and pool area looked nice too. The food was impressive. I love everything about this hotel. Im impressed.
• NK

  Neal Kern

  Apr 10, 2026
  4.0
  Very clean rooms that provide all the amenities, full size fridges with ice makers, stove tops, full size coffee maker, dish washer, tvs in living room and bedroom.
• AR

  Angela Riser

  Mar 31, 2026
  2.0
  I recently stayed at Staybridge Suites in Fishers, Indiana for approximately three weeks, and unfortunately, my experience did not meet expectations—especially considering the nearly $200 per night rate. As a long-stay guest, I did not expect daily housekeeping, but I did request a thorough cleaning on three separate occasions. Each time, the only service provided was replacement towels. Surfaces were not wiped down, the room was not cleaned, and during the last two requests, even the bed was not remade. I ultimately had to clean the room myself throughout my stay, which is not consistent with the level of service advertised or reasonably expected at this price point. On one occasion, housekeeping also failed to replace basic items like hand soap, requiring us to request it immediately after service. Additionally, there was a concerning incident during our stay where police were called to our room based on a report of “arguing.” At the time, I was on the phone and then in the shower. The responding officers stated they did not hear any arguing and clarified that even if there had been, it would not have warranted intervention. While I understand staff may act out of caution, situations like this should be handled with a reasonable level of verification before escalating to law enforcement, as unnecessary involvement can create avoidable distress for guests. What was most troubling, however, was a comment made by the front desk manager to my partner, suggesting that “maybe housekeeping is afraid of you.” Given that there had been no prior issues, complaints, or inappropriate behavior on our part, this statement was both unprofessional and concerning. Comments of this nature—particularly when directed toward a guest without cause—raise serious concerns about bias and how guests are perceived and treated. Lastly, there was an issue involving a cash payment made for one night along with an incidental deposit. While the incidental amount was only $10 and not something I initially made an issue of, it was never accounted for or returned, and there was no clear explanation provided. Even small amounts should be handled with transparency, and the fact that it conveniently went unaccounted for raises concerns about internal processes and accountability. We remained respectful and cooperative throughout our stay, despite multiple service issues. For a property operating under a well-known brand, I would expect stronger adherence to service standards, better internal communication, and more thoughtful handling of guest interactions. I would strongly encourage management to review both housekeeping practices and staff training, as experiences like this not only impact guest satisfaction but also raise broader concerns about consistency, accountability, and guest treatment.
• TS

  Tamera Summers

  Mar 20, 2026
  2.0
  I ordered a room for disabled, queen size bed with a walk-in shower or with grab bar. I got absolutely none of it. The bed was so high I cried because I couldn't figure out how to get in it. I had a family member her and they brought me a step stool and I still had difficulty getting in the bed. The bed was a king size. When I checked in the desk clerk said that I was put in a room for the deaf because of using a third party to book with. Which was AAA. The next morning I showed my reservation email to the front desk person to prove what I had reserved her name was Shi. She was shocked. She tried to be helpful and empathetic. The toilet was so low I had to use my cane and the wall to get up. The tub side was very high and no handrail. I couldn't shower at all. I was extremely dissatisfied and disappointed with my room situation. I was told there were no others available by the woman that checked me in. I will never, never, ever stay in another Staybridge Suites again! This is all because of the things I needed to be comfortable, reserved and didn't receive. Although the room itself was nice it was not suitable for me an ability challenged person. Mind you I drove straight from Atlanta GA,10 hours.