Brand Certified
Tru by Hilton Indianapolis Lawrence
4.0(239 reviews)
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
Business Details
5660 Lawrence Village Parkway, Indianapolis, IN
46216, United States
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
(317) 541-8803
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
https://www.hilton.com/en/hotels/inddlru-tru-lawrence/
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
About
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
HotelTru by Hilton
Just down the road from Fort Harrison State Park and The Fort Golf Resort, we're five minutes from Loop 465. Castleton Square Mall is 15 minutes away while downtown Indianapolis and Ruoff Music Center are 30 minutes away. Our hotel is pet-friendly and features a 24-hour fitness center and a market with local snacks and beverages.
Location
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
Tru by Hilton Indianapolis Lawrence
5660 Lawrence Village Parkway, Indianapolis, IN
46216, United States
Hours
Certified by Tru by Hilton Indianapolis Lawrence • Mar 01, 2026
Reviews
4.0
239 reviews
5 stars
139
4 stars
40
3 stars
16
2 stars
15
1 star
29
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff performance is mixed; while some guests praised friendly and helpful staff, others reported rude and unprofessional behavior, particularly at the front desk.
Cleanliness
Many guests noted that the hotel was clean and well-maintained, but there were also complaints about issues like dirty towels and unclean shower areas.
Room Amenities
Guests expressed disappointment over the lack of basic amenities such as microwaves and coffee makers in rooms, and some found the rooms to be small and lacking in comfort.
Breakfast Quality
The breakfast received mixed reviews; while some found it adequate, others criticized the quality and variety of food offered.
Customer Service Issues
Several reviews highlighted significant customer service issues, including billing errors, lack of assistance with reservations, and unhelpful responses to complaints.
- MCMichael ConradFeb 11, 20265.0This is the first time we had ever stayed in a Tru and we were pleasantly surprised. We have been Hilton honors members for many years. All of the staff were very nice, everything was clean, and the location was easy to find.
- MMMiguel MartinezJan 6, 20265.0Been a good stay so far, the staff is friendly and helpful.
- CJChris JacksonJan 3, 20261.0Employee by the name of Ivana Golden I believe she said was apparently drunk out of her mind upon my arrival. Me and my wife pulled up saw her hanging out the car she was exiting as she was coming in to work.. on top of smelling and apparently slurring words when approached.. TOTALLY UNACCEPTABLE AND UNPROFESSIONAL and you guys need to do better when staffing these people specially front desk! If I could give 0 stars I would unfortunately! NEVER going back to this location and to think this is near the Fort you’d guys would have better trained employees welcoming guest! 👎🏾👎🏾 “Ivana Golden” she said her name was!
- KWKenneth WDec 29, 20251.0Went to check in and was told to stand outside in the freezing cold, until they could check me in. For no apparent reason I was locked out the front door until the receptionist confirmed my booking. Receptionist was very rude and will be the reason I NEVER BOOK HERE AGAIN. At the time of this incident it is 20 below outside with a wind advisory in affect. Temperature feels like 12 degrees. Once I was in the door and asked the receptionist why was that done that way he could give me no answer. Will be reporting him to corporate tommorow morning. As a diamond member I have never seen such a thing and would like to no if that is corporate policy or not.
- MBMary BDec 21, 20255.0A young lady If I remember right I believe her name was Ivy she was so sweet and bubbly! I was coming out of town from Texas for a funeral but she showed genuine compassion and concern she made my visit better. My room was comfortable warm and smelled good. Thank you !!
Frequently Asked Questions About Tru by Hilton Indianapolis Lawrence
What are the check-in and check-out times at Tru by Hilton Indianapolis Lawrence?
Check-in is at 3 PM and check-out is at 11 AM.
Is Tru by Hilton Indianapolis Lawrence a pet-friendly hotel?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer free breakfast to guests?
Yes, breakfast is available for free to all guests.
What accessibility features does Tru by Hilton Indianapolis Lawrence provide?
The hotel offers accessible parking, elevators, and is mobility accessible.
Is Wi-Fi available at the hotel, and is there a cost?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there dining options within the hotel?
No, the hotel does not have any restaurants or bars, but a convenience store is available on-site.
What amenities does Tru by Hilton Indianapolis Lawrence offer for fitness and recreation?
The hotel has a free 24-hour fitness center, a game room, and kid-friendly activities.
What parking options are available for guests at the hotel?
Self-parking is available for guests at Tru by Hilton Indianapolis Lawrence.
Are there any nearby attractions worth visiting around Tru by Hilton Indianapolis Lawrence?
Yes, guests can visit Fort Harrison State Park and The Fort Golf Resort just down the road, and Castleton Square Mall is about 15 minutes away.
How can guests use nearby transit stations or attractions to reach Tru by Hilton Indianapolis Lawrence?
The hotel is five minutes from Loop 465, which helps guests easily reach the property and nearby attractions such as downtown Indianapolis and Ruoff Music Center, both about 30 minutes away.
Are there nearby services or shops close to Tru by Hilton Indianapolis Lawrence that guests might find useful?
Yes, nearby businesses include Southwest Funding for financial services, QuickPro Maintenance for home improvement, and several beauty and spa salons like Mslizz PHD and Elegant Healing.
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