Business Details
About
HotelTru by Hilton
Just down the road from Fort Harrison State Park and The Fort Golf Resort, we're five minutes from Loop 465. Castleton Square Mall is 15 minutes away while downtown Indianapolis and Ruoff Music Center are 30 minutes away. Our hotel is pet-friendly and features a 24-hour fitness center and a market with local snacks and beverages.
Location
Tru by Hilton Indianapolis Lawrence
5660 Lawrence Village Parkway, Indianapolis, IN
46216, United States
Hours
Reviews
4.0
239 reviews
5 stars
138
4 stars
40
3 stars
16
2 stars
15
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were notable complaints about unprofessional behavior from certain employees, particularly at the front desk.
Room Cleanliness
Guests generally found the rooms clean, but there were multiple reports of issues such as dirty towels, unclean shower areas, and inadequate housekeeping services.
Breakfast Quality
The breakfast received mixed reviews; some guests found it decent, while others criticized it for being limited and not meeting expectations.
Room Amenities
Many guests expressed disappointment over the lack of basic amenities such as microwaves and coffee makers in rooms, as well as issues with room size and comfort.
Customer Service Issues
Several reviews highlighted significant problems with customer service, including billing errors, lack of assistance during check-in, and unhelpful responses to guest concerns.
- HKHaley Keefe3 days ago1.0I stayed at this hotel on 1/7 and my room had bed bugs. I got bit around 15 or more times some of which were on my face. At around 4 am I informed the front desk and since I was only staying 1 night, said I would go ahead and check out. She assured me the manager would call me when he was in, in a few hours. That never happened. I followed up around 2pm that day only to be told he had left for the day but the front desk was “pretty sure he was going to refund my stay” and again, assured me I would get a call in the morning. That AGAIN never happened. Not as much as a phone call with an apology. I showed the front desks the photo of the bug I found as well as photos of my bites which as I mentioned are pretty severe and in various areas all over my body. I think I am owed more than just a free stay but can’t get anyone to contact me. I had to throw away several personal items because I was afraid of bringing the bugs home to my family. Horrible, and very disappointing experience.
- MMMiguel Martinez6 days ago5.0Been a good stay so far, the staff is friendly and helpful.
- CJChris JacksonJan 3, 20261.0Employee by the name of Ivana Golden I believe she said was apparently drunk out of her mind upon my arrival. Me and my wife pulled up saw her hanging out the car she was exiting as she was coming in to work.. on top of smelling and apparently slurring words when approached.. TOTALLY UNACCEPTABLE AND UNPROFESSIONAL and you guys need to do better when staffing these people specially front desk! If I could give 0 stars I would unfortunately! NEVER going back to this location and to think this is near the Fort you’d guys would have better trained employees welcoming guest! 👎🏾👎🏾 “Ivana Golden” she said her name was!
- KWKenneth WDec 29, 20251.0Went to check in and was told to stand outside in the freezing cold, until they could check me in. For no apparent reason I was locked out the front door until the receptionist confirmed my booking. Receptionist was very rude and will be the reason I NEVER BOOK HERE AGAIN. At the time of this incident it is 20 below outside with a wind advisory in affect. Temperature feels like 12 degrees. Once I was in the door and asked the receptionist why was that done that way he could give me no answer. Will be reporting him to corporate tommorow morning. As a diamond member I have never seen such a thing and would like to no if that is corporate policy or not.
- MBMary BDec 21, 20255.0A young lady If I remember right I believe her name was Ivy she was so sweet and bubbly! I was coming out of town from Texas for a funeral but she showed genuine compassion and concern she made my visit better. My room was comfortable warm and smelled good. Thank you !!
Frequently Asked Questions About Tru by Hilton Indianapolis Lawrence
What are the check-in and check-out times at Tru by Hilton Indianapolis Lawrence?
Check-in is at 3 PM and check-out is at 11 AM.
Is Tru by Hilton Indianapolis Lawrence a pet-friendly hotel?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel offer free breakfast to guests?
Yes, breakfast is available for free to all guests.
What accessibility features does Tru by Hilton Indianapolis Lawrence provide?
The hotel offers accessible parking, elevators, and is mobility accessible.
Is Wi-Fi available at the hotel, and is there a cost?
Yes, free Wi-Fi is available in public areas and there is a public internet terminal.
Are there dining options within the hotel?
No, the hotel does not have any restaurants or bars, but a convenience store is available on-site.
What amenities does Tru by Hilton Indianapolis Lawrence offer for fitness and recreation?
The hotel has a free 24-hour fitness center, a game room, and kid-friendly activities.
What parking options are available for guests at the hotel?
Self-parking is available for guests at Tru by Hilton Indianapolis Lawrence.
Are there any nearby attractions worth visiting around Tru by Hilton Indianapolis Lawrence?
Yes, guests can visit Fort Harrison State Park and The Fort Golf Resort just down the road, and Castleton Square Mall is about 15 minutes away.
How can guests use nearby transit stations or attractions to reach Tru by Hilton Indianapolis Lawrence?
The hotel is five minutes from Loop 465, which helps guests easily reach the property and nearby attractions such as downtown Indianapolis and Ruoff Music Center, both about 30 minutes away.
Are there nearby services or shops close to Tru by Hilton Indianapolis Lawrence that guests might find useful?
Yes, nearby businesses include Southwest Funding for financial services, QuickPro Maintenance for home improvement, and several beauty and spa salons like Mslizz PHD and Elegant Healing.