Staybridge Suites Indianapolis-Carmel by IHG

Reviews

• JG

  Julie Gerard

  Dec 23, 2025
  5.0
  My brother and his wife rented a room here. I thought the accommodations were awesome! They should replace the coffee maker with a $20 single serving Keurig though. But the room was fantastic. I could totally live in one myself. Very cozy with a built-in kitchen, microwave, refrigerator, stove top, nice little closed off living room area with a big screen and two full-size beds with a nice TV as well.
• SS

  Susanne Smith

  Dec 22, 2025
  1.0
  I stay at this several times a year. I recently had a medical issue so I called the hotel on December 19, 2025. I ask the person on the phone if they had a handicap accessible room for our Christmas 5 night stay. She said they had 1 on the ground floor and she would hold it for me. She was very nice and noted my reservation (I had reserved a room months ago before medical issue). We arrived tonight and there was not an accessible room and they put us in the very back hallway on the 3rd floor. I should not be walking to the back hallway if the back hallway I need an accessible, 1 bedroom room. I currently cannot get in and out of a bathtub. I'm a gold star member. This is the worst customer experience.
• PB

  peggy bobbitt

  Dec 17, 2025
  5.0
  From the moment we entered, Ashley has made us feel the warm, welcoming energy that radiates off of her. She does such an amazing job hosting the social in the evenings. She always greets everyone with such a big smile and if your having a bad day go see Ashley she will brighten your day with her southern sunshine and great hospitality. She really makes you feel at home. We just think the world of her. Ashley, you Rock! Thank you!
• TB

  Todd Bransford

  Dec 17, 2025
  5.0
  I travel for business quite a bit and this is always my go to hotel whenever I am near Indianapolis. The staff is always very helpful and will go out of their way to make sure you feel at home when you visit. Ill definitely return!
• AS

  Angelo Serra

  Dec 7, 2025
  4.0
  Overall, a pretty good hotel with a good location just North of the outer belt. For us, it was close to Carmel Center for the Chriskindlemarkt and minutes from a large selection of restaurants and stores. We arrived around six on a Wednesday and their social night was going on with Bingo, so the desk response was a little slow. A bit disappointed that I was not given an upgrade given my Platinum Elite status (I checked after check-in and there were quite a few larger rooms available for the length of our stay). Check-in was straightforward and our room was very clean. There is a full-blown upgrade of the hotel in progress, and we got one of the newer rooms on the second floor. Our room (249) was a bit away from the elevators and pretty quiet with a view overlooking the courtyard. The small kitchen was well equipped, though the coffee maker was a standard one and did not work very well. We are more used to a single-used coffee maker. The refrigerator was good sized and there was complimentary microwave popcorn. The bed was extremely comfortable, and the heat/AC even had a deflector to keep the heat/cold from blowing right up the curtains. The staff was very nice and pointed out some local restaurants and activities. The social hour was good with free beer/wine and light snacks (Italian night with meatballs, arancini, and a Tuscan-style bread). Breakfast was very good with a yogurt bar, fresh coffee, make your own waffles, tea, juice, a few cereals, and a large selection of scones. The breakfast/lobby area was very comfortable and there is a nice "den" area with comfortable chairs and a couch in front of an enormous television.

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