Brand Certified
Homewood Suites by Hilton Indianapolis-Keystone Crossing
3.8(812 reviews)
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
Business Details
2501 East 86th Street, Indianapolis, IN
46240, United States
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
(317) 253-1919
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
https://www.hilton.com/en/hotels/indkchw-homewood-suites-indianapolis-keystone-crossing/
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
About
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
Extended Stay HotelHomewood Suites
This all-suite hotel is located on the northside of Indianapolis in the high-end shopping and dining area known as Keystone at the Crossing. Steps from the restaurants at Ironworks and just down the street from The Fashion Mall, this property has easy access to everything you need while being quietly tucked away from the hassle of the traffic of the mall and business park properties.
It's just a 30-minute drive to downtown Indianapolis to reach Lucas Oil Stadium, Old National Center, Gainbridge Fieldhouse, and the Indiana Convention Center and with its close proximity to I-465, our location provides an easy connection to all sides of the city.
Centrally located between Ascension St. Vincent 86th Street Campus, IU Health North, Franciscan Health Carmel and Community North Hospitals, it is a quick commute to the major medical centers and research facilities including Roche Diagnostics.
We offer apartment-style living with direct exterior entrances for most units. Interior corridor entrances as well as pet-friendly suites are also available. Our studio, one-bedroom and two-bedroom suites feature spaces designed to flex to the needs of your stay. All suites feature kitchens equipped with a full-sized refrigerator, dishwasher, microwave, and stove top. But don't worry, you don't have to do all the cooking, we also offer a free hot breakfast daily and a complimentary evening social on Wednesdays. Our property features a meeting room, business center, fitness center, patio with gas grills, fire pit, outdoor pool, and sport court with a basketball net. We offer free parking, free WiFi, and Hilton Honors Digital Key access.
Location
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
Homewood Suites by Hilton Indianapolis-Keystone Crossing
2501 East 86th Street, Indianapolis, IN
46240, United States
Hours
Certified by Homewood Suites by Hilton Indianapolis-Keystone Crossing • Mar 01, 2026
Reviews
3.8
812 reviews
5 stars
376
4 stars
166
3 stars
101
2 stars
46
1 star
123
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unpleasant odors.
Staff Performance
While some guests praised the staff for being friendly and helpful, others reported poor customer service and lack of accountability from management.
Outdated Facilities
Many customers noted that the hotel appears to be an old apartment complex, with outdated rooms and facilities in need of renovation.
Bed Bug Complaints
Several guests reported serious issues with bed bugs, leading to a negative experience and health concerns.
Breakfast Quality
The breakfast received mixed reviews, with some guests enjoying it while others criticized the lack of options and poor service.
- ADAnthony Deglomine5 days ago1.0Check in staff extremely rude. Refused to allow one spouse to check in for another. No concern for people in town for medical procedure even though we were returning customers from a few weeks ago. As a Hilton Honors member, I question Hilton's hiring practices.
- MWMarcus WestFeb 17, 20264.0This place was very cozy and everyone was super friendly. They even did out dishes without being asked to do that whoch was amazing! The rooms and complex are a tiny bit dated but other than it was a great experience!
- NLNia LuxFeb 4, 20261.0Was excited to stay here & my room had bed begs I’ll post the video for proof & I have a case number
- LBLavon BartlettFeb 4, 20261.0Absolutely Disgusting Experience – Bed Bugs & Zero Accountability I am beyond outraged and disgusted by my experience at Homewood Suites. Around 2:00 AM, I was forced to check out after a BED BUG literally crawled past my head while I was laying in bed. Let that sink in. No guest should ever have to experience something that horrifying — especially in what’s supposed to be a reputable hotel. I immediately packed up and left in the middle of the night because I feared taking bed bugs home with me. That’s not a minor inconvenience — that’s a serious health and sanitation issue. What makes this even worse is that despite providing this information, management refused to issue a refund. So not only was I exposed to bed bugs, but I was also charged for a stay I could not safely complete. That is completely unacceptable. There was no urgency, no empathy, and no accountability shown. I had to leave at 2 AM, find somewhere else to go, and deal with the stress of possibly bringing pests into my belongings — all while Homewood Suites kept my money. I spoke with management with hopes to resolve the issue and they claimed there team found nothing. Trust me I booked my hotel to enjoy it not to be forced out in the middle of the night then called a liar all while dealing with the stress of hoping I didn’t bring something home that could ruin everything I have. I will be contacting corporate and the BBB
- MLMichelle LoweJan 12, 20265.0This place is amazing! I loved it there! Was clean and nice. Very relaxing. Breakfast is good.
Frequently Asked Questions About Homewood Suites by Hilton Indianapolis-Keystone Crossing
What types of suites are available at Homewood Suites by Hilton Indianapolis-Keystone Crossing?
The hotel offers studio, one-bedroom, and two-bedroom suites, many with direct exterior entrances and interiors designed for flexible stays.
Are pets allowed at this hotel?
Yes, pets are welcome at Homewood Suites by Hilton Indianapolis-Keystone Crossing.
Is breakfast included with the stay?
Yes, the hotel provides complimentary hot breakfast daily.
Does the hotel offer free WiFi to guests?
Yes, free WiFi is available throughout the public areas of the hotel.
What are the check-in and check-out times at the hotel?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is parking available on site at the hotel?
Yes, self-parking is available for free to guests.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center, an outdoor pool, a sport court with a basketball net, and a patio with gas grills and a fire pit.
Are there any nearby restaurants guests can visit?
Yes, guests can enjoy nearby restaurants such as Provisions Restaurant Indianapolis, Blue Sushi Sake Grill, RIZE Ironworks, Verde Flavors of Mexico, B Spot burger restaurant, Yolk. breakfast and brunch, Poke Bros., and Ruth's Chris Steak House.
What nearby wellness and spa services are available?
Nearby options include Massage Heights Ironworks, Connective Living for massage therapy and naturopathic holistic care, and Vogue Nail Spa beauty and nail salon.
Are there family-friendly or children’s activities nearby?
Yes, families can access Woodfield Crossing KinderCare preschool and day care, Northeast Cooperative Preschool and Kindergarten, Nora Community Children's Choir, and Indiana Fine Arts Academy for music and arts education.
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