Business Details
About
Extended Stay Hotel
This all-suite hotel is located on the northside of Indianapolis in the high-end shopping and dining area known as Keystone at the Crossing. Steps from the restaurants at Ironworks and just down the street from The Fashion Mall, this property has easy access to everything you need while being quietly tucked away from the hassle of the traffic of the mall and business park properties.
It's just a 30-minute drive to downtown Indianapolis to reach Lucas Oil Stadium, Old National Center, Gainbridge Fieldhouse, and the Indiana Convention Center and with its close proximity to I-465, our location provides an easy connection to all sides of the city.
Centrally located between Ascension St. Vincent 86th Street Campus, IU Health North, Franciscan Health Carmel and Community North Hospitals, it is a quick commute to the major medical centers and research facilities including Roche Diagnostics.
We offer apartment-style living with direct exterior entrances for most units. Interior corridor entrances as well as pet-friendly suites are also available. Our studio, one-bedroom and two-bedroom suites feature spaces designed to flex to the needs of your stay. All suites feature kitchens equipped with a full-sized refrigerator, dishwasher, microwave, and stove top. But don't worry, you don't have to do all the cooking, we also offer a free hot breakfast daily and a complimentary evening social on Wednesdays. Our property features a meeting room, business center, fitness center, patio with gas grills, fire pit, outdoor pool, and sport court with a basketball net. We offer free parking, free WiFi, and Hilton Honors Digital Key access.
Location
Homewood Suites by Hilton Indianapolis-Keystone Crossing
2501 East 86th Street, Indianapolis, IN
46240, United States
Hours
Reviews
3.8
848 reviews
5 stars
397
4 stars
173
3 stars
100
2 stars
53
1 star
125
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous reviews highlighted issues with cleanliness, including dirty rooms, mold, and unpleasant odors.
Staff Service
While some guests praised the staff for being friendly and helpful, many others reported poor service and unresponsive management.
Room Condition
Many guests noted that the rooms were outdated, with broken appliances, uncomfortable beds, and general disrepair.
Check-in Issues
Several customers experienced problems with check-in, including incorrect room assignments and malfunctioning digital keys.
Breakfast Quality
The breakfast received mixed reviews; while some enjoyed it, others criticized the lack of options and poor service.
- TPTimothy PrewittNov 7, 20251.0I’m a Hilton Honors member and I’m actually staying in a Hilton Hotel in another part of Indianapolis for next three days. I dropped my mom at a medical appointment in this part of town and I needed to do a Zoom call and I assumed that a fellow Hilton would allow me to sit in the lobby and conduct a Zoom call. I asked politely at the desk and two employees told me it was fine. after an hour I was asked to leave and told it was because I was not staying at this particular Hilton. It was bizarre. No one else was in the lobby the entire time I was there. Hilton Indianapolis does not have any interest in helping guests unless THAT IMMEDIATE PROPERTY is directly profiting. I travel a lot for work. This hotel is great marketing - FOR MARRIOTT. Never will I stay at an Indianapolis Hilton again.
- BFBrian FrelichSep 16, 20254.0Overall really nice place to stay
- CMc.c M.Sep 6, 20252.0Room smells l couch leg was broken stink in the room did like area people there was rude
- TGthad gingerichAug 31, 20253.0First night my bed sheets for couch had stains on it also everything was sticky and slightly dirty but talked to front desk next morning and cleaned it well and gave me fresh bedding but room was nasty looking needs to be remodeled with the price I was charged I would expect little nicer. Pics are in bathroom and kitchen and more i didnt take cause I wanted to enjoy my time off
- TMTracy MantelAug 18, 20251.0I would give zero stars if I could. The property is incredibly run down, and the property has exterior doors to the suites. My digital key didn't work upon arrival, and after checking with the front desk twice after receiving physical key cards that also didn't work, I was told to wait for maintenance outside our room. I sat outside in the Indiana August heat for 20 minutes waiting for maintenance who never came to our room, and I was only let in because I flagged down a hotel staff member going to another room. The second night my physical key card didn't work again, so I had to go back to the front desk. This time I made someone follow me to the room, and discovered it had been broken into and my property had been stolen and items moved. A manager was not available that night, it was after 9:30pm, I packed up and left. As a solo traveling female with YEARS of experience with Hilton across the United States this has never happened to me, I no longer felt safe on property. While the front desk staff was very nice, they had no ability to fix most of the issues, including refunding my stay that evening. Police report was filed the next morning. While I was in the lobby I heard several other guests who couldn't access their rooms so something is very wrong with this property. I have yet to receive a callback from Hilton or a refund.
Frequently Asked Questions About Homewood Suites by Hilton Indianapolis-Keystone Crossing
What types of suites are available at Homewood Suites by Hilton Indianapolis-Keystone Crossing?
The hotel offers studio, one-bedroom, and two-bedroom suites, many with direct exterior entrances and interiors designed for flexible stays.
Are pets allowed at this hotel?
Yes, pets are welcome at Homewood Suites by Hilton Indianapolis-Keystone Crossing.
Is breakfast included with the stay?
Yes, the hotel provides complimentary hot breakfast daily.
Does the hotel offer free WiFi to guests?
Yes, free WiFi is available throughout the public areas of the hotel.
What are the check-in and check-out times at the hotel?
Check-in is at 3:00 PM and check-out is at 12:00 PM.
Is parking available on site at the hotel?
Yes, self-parking is available for free to guests.
What fitness and recreational facilities does the hotel offer?
The hotel features a free fitness center, an outdoor pool, a sport court with a basketball net, and a patio with gas grills and a fire pit.
Are there any nearby restaurants guests can visit?
Yes, guests can enjoy nearby restaurants such as Provisions Restaurant Indianapolis, Blue Sushi Sake Grill, RIZE Ironworks, Verde Flavors of Mexico, B Spot burger restaurant, Yolk. breakfast and brunch, Poke Bros., and Ruth's Chris Steak House.
What nearby wellness and spa services are available?
Nearby options include Massage Heights Ironworks, Connective Living for massage therapy and naturopathic holistic care, and Vogue Nail Spa beauty and nail salon.
Are there family-friendly or children’s activities nearby?
Yes, families can access Woodfield Crossing KinderCare preschool and day care, Northeast Cooperative Preschool and Kindergarten, Nora Community Children's Choir, and Indiana Fine Arts Academy for music and arts education.