Business Details
About
HotelExtended Stay HotelHome2 Suites
Home 2 Suites by Hilton Indianapolis Northwest is conveniently located off I-465 at Exit 27, only 15 minutes from the city center and 20 minutes from Indianapolis Airport (IND). Enjoy easy access to restaurants, shops and attractions, like Indianapolis Children’s Museum, Grand Park, Carmel Arts and Design District, and Clay Terrace. Business travelers will appreciate close proximity to major highways and corporate businesses in Northwest Indianapolis.
This modern, all-suite hotel features thoughtful amenities including an innovative Working Wall with movable furniture, 50-inch HDTV, and a sofa bed. Remember to pack the leash as pet-friendly rooms are available at our Home2 Indianapolis Northwest hotel. Use our large storage space and cook in your full kitchen equipped with a dishwasher, microwave and refrigerator. For extra space, select a one bedroom suite featuring a living area and dining table.
Enjoy free continental breakfast buffet and buy snacks and sundries at 24/7 Home2 MKT®. Enjoy discounted food, drinks and room service from El Mezcal Restaurant, open 11:00am – 10:00pm. Socialize in the outdoor patio with BBQ grills and fire pit. Our Indianapolis hotel offers indoor saline pool and a combined Spin2Cycle facility, where you can run a load of washing while exercising. Complimentary business center with secretarial services is available.
Location
Home2 Suites by Hilton Indianapolis Northwest
8930 Wesleyan Road, Indianapolis, IN
46268, United States
Hours
Reviews
4.0
643 reviews
5 stars
367
4 stars
112
3 stars
42
2 stars
33
1 star
89
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many guests praised the staff for their friendliness and professionalism, with specific mentions of individuals like Mark, Jordan, and Melissa for their exceptional service.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and reports of bugs, which significantly impacted guest satisfaction.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying the variety while others criticized the quality and presentation of the food.
Room Comfort
Guests reported issues with room comfort, including uncomfortable beds and inadequate bedding, which detracted from their overall experience.
Customer Service Concerns
There were multiple complaints regarding poor customer service, particularly from management, with guests feeling dismissed or treated rudely.
- SMScott McCauleyDec 31, 20255.0Clean, modern rooms. Lots of conveniences. The breakfast was pretty good. It was a make-your-own breakfast sandwich type deal. They also had waffle irons, cereal, oat meal. The sandwiches and oatmeal were both good.
- JOJ. R. OwensDec 22, 20255.0Very convenient for us, commuting to Zion ille for family gatherings and handy to restaurants and service stations. Staff was very helpful and friendly.
- MPMarienne PerryDec 9, 20255.0Recently, my Husband and I stayed here overnight. I stay at A LOT of Hilton properties and, unless it is one I stay at regularly, there is a MAJOR problem 99% of the time! I am allergic to feathers - life threatening ALLERGIC! I put that in the notes when booking and ask for feather removal prior to my arrival. Then, I call the day before arrival - still almost all of the time there is at least one feather pillow in the room! This time, the room was PERFECT!!! Upon arrival, in spite of having checked beforehand, Mark and Jordan insisted upon going to the room before I went to it just to double-check. Throughout the stay, both were professional and attentive. They were also observant. The breakfast bar was more organized than most with plates, cups and utensils being in cubbies instead of just sitting out as usual. Because this isn't the norm, I looked for an item for a second. I mean the time I looked was so short that I was shocked when Mark asked what I needed. There didn't seem to have been time for him to register that I needed something. That is Customer Service! If I have occasion to travel that route again, I will make a point of staying at this Home2Suites again because of the professionalism of Mark and Jordan. Thanks to both of you. You redeemed Hilton because the night before at another Hilton, I got a feather pillow.
- MSMarvin StraightNov 21, 20251.0I had a medical test canceled and therefore canceled my hotel stay for the night before by 1pm. Previously I had moved the date, because the test was moved and was told by the desk clerk the dead line was 1 pm. The clerk was rude, did not inform me I would be charged. I called back and asked to talk to the manager, the same rude clerk took my information, but the manager has never called. It's been 4 days. Im a silver member and have been a loyal customer. I will be finding another chain in the future! I have called twice since they left a message here. Still no call back from a manager!!!! If you have issues dont expect any help!!!
- AGAlbena G.Nov 20, 20254.0I was visiting a relative, who's there for business. The room was nice, he had to ask for room service, I did't like the sliding bathroom door. The continental breakfast here is good. The set up is different, and I can understand why. The Hilton not far from here rooms are better, but the breakfast is definitely better here. I could return.
Frequently Asked Questions About Home2 Suites by Hilton Indianapolis Northwest
What are the check-in and check-out times at Home2 Suites by Hilton Indianapolis Northwest?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Does Home2 Suites by Hilton Indianapolis Northwest offer free breakfast?
Yes, the hotel provides a free continental breakfast buffet.
Are pets allowed at Home2 Suites by Hilton Indianapolis Northwest?
Yes, both cats and dogs are welcome at the hotel with pet-friendly rooms available.
Is parking available for guests at this hotel?
Yes, free self-parking is available for guests.
What accessibility features does the hotel provide?
The hotel offers accessible parking and an accessible elevator, and it is mobility accessible.
Does the hotel have any fitness or wellness facilities?
Yes, there is a free fitness center and an indoor saline pool available to guests.
Are there any dining options within the hotel?
The hotel does not have a restaurant, but you can order discounted food, drinks, and room service from the nearby El Mezcal Restaurant, open from 11:00 AM to 10:00 PM.
What nearby attractions can guests visit while staying at the hotel?
Guests can easily visit Indianapolis Children’s Museum, Grand Park, Carmel Arts and Design District, and Clay Terrace, all located conveniently near the hotel.
How can guests use public transit or nearby places to reach the hotel?
Guests traveling to the hotel can use nearby amenities like the Extended Stay America hotels and local restaurants such as La Mansion Nightlife and El Mezcal for convenience, with major highways close by for easy driving access.
Are business travelers supported at Home2 Suites by Hilton Indianapolis Northwest?
Yes, the hotel features a complimentary business center with secretarial services and is near corporate businesses and major highways in Northwest Indianapolis.