Home2 Suites by Hilton Indianapolis Keystone Crossing

Reviews

• LB

  Lisa Bower

  Oct 30, 2025
  1.0
  I got 2 queen suite rooms for Saturday and checking out on Sunday for myself and family. To say that im disappointed/upset is an understatement. After traveling for 3 hours we got to hotel at 230 to check in, only 1 room was available and the other she said would be ready at 3pm they were still cleaning them and would call me by 3 to come back down to check in. I came back down to lobby at 315 to get into my room and she said none are available still cleaning them. I wasn't able to get in my room till 530 checked in and went up to room, my grandson went to take a shower and grabbed a towel from under sink and it was soaked so went to grab another one and all of them were soaked cause sink/wall had a steady leak. I immediately called front desk and spoke to Jayda ( Front Desk) who checked us in and she told me to pack stuff back up and come back down to lobby she would put us in a different room. We packed everything up came down to lobby for her to say there were no more rooms available and she would have to call maintenance who lives offsite, at this point im so upset cause got in room late, water leaking and room smelled musty, repacked just to be sent back to same room. Maintenance comes looks at it agrees pipe needs fixed leaves and then comes back 15 - 20 mins later gets it fixed but my room smells horrible. I went down talked to Jayda she was going to comp room but was only able to do 50%.and said she would talk to manager about getting it comped. Next morning im in a dead sleep in the dark and my door opens and house keeping comes in at 9am and caught me offguard and i screamed, I jump up go to the door, mind you i have the do not disturb on my doorknob and I see a girl who speaks no english and asked if I could help and she just scurried off without answering me. Now im in the room by myself and I feel unsafe and ready to check out. I was shocked because front desk didn't seem to care. This has never happened at any Hiltons i stay at and surprised about this property because i always have a good experience.
• JB

  Jonathan Burke

  Oct 27, 2025
  4.0
  Great prices for 1 night or more. Very clean with parking right next to the hotel. Next to Keystone shopping and food. Edit: We could hear the person above us until 4am ugh..
• KS

  Kristine Seals

  Oct 26, 2025
  5.0
  We have our Sunday church services at 10:00 AM in the Keystone Boardroom at Home2 Suites by Hilton Indianapolis, and it’s always a wonderful experience. The space is comfortable and welcoming, and the staff are friendly and accommodating. We really enjoy being here — such a great place with good people and a positive atmosphere!
• CM

  Carl Montanari

  Oct 4, 2025
  5.0
  Clean and pleasant.
• BS

  Barry Swanson

  Sep 22, 2025
  5.0
  Clean, quiet and very nice. Might be the best breakfast bad I’ve seen at a Hilton property since before Covid. Nice room with couch and desk. Near the mall, restaurants and a mile from WaWa

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