Business Details
About
HotelWedding VenueBusiness Meeting LocationsConference CenterHoliday Inn
Holiday Inn is moments from I-70 and I-65, and 15 minutes from Indianapolis International Airport.
Feel like family with the staff at Holiday Inn Indianapolis Downtown and let our hotel become home away from home while visiting the area to take in a game at the Lucas Oil Stadium, the Gainbridge Field House, Victory Field, or the Indianapolis Motor Speedway.
Champs, our on-site restaurant where kids eat free, is open daily for breakfast and dinner. Our guest rooms are equipped with modern amenities and all include a mini-refrigerator, a microwave, and a coffee maker. Our indoor swimming pool and gym are available complimentary for all guests, as well as Wi-Fi throughout the building. Flexible meeting space is also available for small business, corporate, or special event gatherings, accommodating 60 guests.
Location
Holiday Inn Indianapolis Downtown by IHG
515 S West Street, Indianapolis, IN
46225, United States
Hours
Reviews
3.9
846 reviews
5 stars
387
4 stars
222
3 stars
99
2 stars
53
1 star
85
What are people saying?
AI-generated from recent customer reviews
Staff Service
Many customers praised the staff for their friendliness and helpfulness, particularly highlighting Jessica, the bartender, and other front desk personnel.
Cleanliness Issues
Several reviews mentioned cleanliness problems, including dirty rooms and common areas, with some guests reporting unclean bathrooms and lingering odors.
Location
The hotel is well-located near Lucas Oil Stadium, making it convenient for guests attending events.
Breakfast and Amenities
Guests expressed disappointment with the breakfast quality and the lack of complimentary options, as well as issues with amenities like the pool and hot tub.
Parking Fees
Many customers were frustrated with the additional parking fees, feeling they should be included in the room rate.
- JCJessica ConleyJan 6, 20265.0Staff is great. Jessica the bar tender is great 😉also Tasha does a great job along with Paula and Becca. Emil in the kitchen also was great
- CHCarmen HicksJan 2, 20264.0My husband and I checked into the hotel about 8 p.m. and decided to grab a bite in the bar and grill restaurant. Jessica provided us with ABSOLUTELY INCREDIBLE customer service!!! She was extremely pleasant and did a great job giving us advice on food choices!
- MTMarsha ThompsonDec 28, 20255.0Wonderful hotel. The staff and customer service were excellent! The chef, Emil, made our food perfectly. Jessica, our bartender, was very attentive and had great conversations! Very happy friendly and super positive. Would come back!
- TSTracey StewartDec 21, 20255.0Rebecca at the front desk was so sweet and helpful! Jessica the bartender was very personal able, sweet and making sure we were happy with our drinks and food. Love her!!! We have been here before and Emil never disappoints! His meals are cooked to perfection! Thank you Holiday Inn for providing such excellent service! Thank you!! Tracey Stewart
- RTRollow TimmossieDec 19, 20253.0My experience was sub par. I took my fire stick with me thinking that I could log into it being that all I needed was Wi-Fi. So I could watch my own movies the way I do when I go to other hotels. Apparently they have encryption with stipulations that does not allow you to use your own fire stick. Instead they force you to watch their basic cable. The receptionist asked if my Wi-Fi on my cell phone worked.. I'm like yes but I do not want to watch movies on a cell phone when I'm inside a hotel with a TV. 🤦🏿♂️ makes no sense..Another issue is the carpet was pretty worn out. The room smells like a high school locker room. Other than that the location was excellent for what I needed it for.
Frequently Asked Questions About Holiday Inn Indianapolis Downtown by IHG
What are the check-in and check-out times at Holiday Inn Indianapolis Downtown by IHG?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does the hotel offer accessible parking options?
Yes, the hotel provides accessible parking for guests.
Are pets allowed at the Holiday Inn Indianapolis Downtown?
No, pets including cats and dogs are not allowed at this hotel.
Is breakfast available at the hotel?
Yes, breakfast is available daily at the hotel.
Does the hotel have fitness and recreational facilities?
Yes, there is a fitness center with free weights and a treadmill, as well as an indoor swimming pool and a hot tub.
Are there dining options available on-site?
Yes, the hotel has an on-site restaurant and bar called Champs Bar & Grill where kids eat free.
Is Wi-Fi available at the Holiday Inn Indianapolis Downtown?
Yes, complimentary Wi-Fi is available throughout the building including public areas.
What nearby attractions can guests visit near the hotel?
Guests can visit nearby attractions such as Lucas Oil Stadium, Gainbridge Field House, Victory Field, and the Indianapolis Motor Speedway all within the Indianapolis downtown area.
Are there convenient parking options near the hotel?
Yes, guests can use the City Centre Parking Garage and other nearby parking facilities for convenient access to the hotel.
Which nearby restaurants and bars can guests visit around Holiday Inn Indianapolis Downtown?
Guests can enjoy nearby dining and nightlife spots including Champs Bar & Grill, Basey's Downtown Grill & Spirits, Empire Street Bar and Grille, Tavern On South, and Jack's Pizza.