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Hilton Indianapolis Hotel & Suites

4.4
(2455 reviews)
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Business Details

120 West Market Street, Indianapolis, IN
46204, United States
(317) 972-0600
https://www.hilton.com/en/hotels/inddnhf-hilton-indianapolis-hotel-and-suites/
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About

HotelHilton
Stay at the Hilton Indianapolis Hotel & Suites which boasts 332 guest rooms and suites as well as a wide range of amenities. Guests can dine in the two in-house restaurants, 120 West Market and McCormick & Schmick’s, or order in-room dining 24 hours a day. This downtown Indianapolis hotel also boasts a modern fitness center, indoor heated pool, and 24 hour business center. The Gent Spa located on the main floor is not only a beauty salon and barbershop, but also functions as a complete spa with massages, waxes, and much more. The hotel has a total of 17 meeting rooms, the largest amount of small meeting rooms in downtown Indianapolis. There is one located on every floor for group blocks. The Hilton Indianapolis is located within walking distance of the Indianapolis Convention Center and many attractions. The Lucas Oil Stadium and Banker’s Life Fieldhouse are only 4 minutes away. Additionally, the Indianapolis Airport (IND) and the Indianapolis Motor Speedway are also only a short drive away.

Location

Hilton Indianapolis Hotel & Suites
120 West Market Street, Indianapolis, IN
46204, United States

Hours

Reviews

4.4
2,455 reviews
5 stars
1,494
4 stars
598
3 stars
203
2 stars
67
1 star
93

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the staff for their friendliness and attentiveness, particularly highlighting individuals like Lanae, Adolfo, and Tori for their exceptional service.

Room Quality

Feedback on room quality was mixed; while some guests enjoyed spacious and clean accommodations, others reported issues such as broken amenities, cleanliness concerns, and noise disturbances.

Location

The hotel’s location received positive remarks for being convenient and central to downtown attractions, making it easy for guests to explore the area.

Dining Experience

Guests appreciated the dining options, particularly the breakfast service, which was noted for its quality and variety.

Customer Service Issues

Several reviews mentioned poor customer service experiences, particularly at the front desk, with complaints about rudeness and lack of resolution for issues.
  • RJ
    Rob J.
    2 days ago
    1.0
    Hair in shower, No body wash/gel in the shower, just shampoo and conditioner. Called guest services. 13 min and counting, still no one bought soap to my room. Terrible service. Update: Hilton Mgr Caitlyn called me to apologize. She empathized with my circumstance and had my room cleaned while I was gone. She went above and beyond with the service recovery.
  • SM
    Sheema Moore
    Feb 22, 2026
    5.0
    As a Diamond member, this is truly one of my favorite hotels! Every time I stay at Hilton Indianapolis, I’m reminded why I love it so much. I even created a TikTok video review to show just how beautiful this property is. I occasionally visit Indianapolis, and I’m often very last-minute with my bookings. Each time I’ve chosen this hotel, I’ve been beyond pleased. The staff is absolutely amazing especially Lanae at the front desk (I apologize if I misspelled her name). She is always so welcoming, professional, and accommodating. Her customer service really stands out and makes every stay feel special. I also want to recognize the restaurant and the breakfast staff they are fantastic! Breakfast is always a great experience with attentive service and a welcoming atmosphere. The rooms and suites are some of the best I’ve experienced spacious, spotless, and incredibly comfortable. The beds are amazing! I consistently get the best sleep here. If you’re looking for a hotel in Indy, this should be your first choice. It’s not only beautiful and comfortable, but also cost-efficient. I highly recommend it!
  • AP
    Anonymous Person
    Feb 16, 2026
    5.0
    Josh and Jason are truly amazing service-oriented individuals. I was treated so well. They made my stay extra special and I truly appreciate them. I will be back!
  • A9
    Ascend 99
    Feb 12, 2026
    4.0
    I'm a Hilton Honors member, so I try to stay at a Hilton as much as possible. Unfortunately the staff here were not as conscious about customer service as big hotels normally have. Not even faked a smile. The garage was also a little disappointing especially when you're arriving at night, no clear sign as to where the lobby will be when you get on the elevator.
  • KM
    Kat Mathers
    Feb 11, 2026
    4.0
    Thank you for your services at this time due to a new hire arriss we will not be booking at Hilton anytime soon lots of love were getting music in and appreciate your services the concerarist is Andrea L it's okay but she caused a sedule conflict and had no authoration to do so we appreciate you all thank you and see u in the future
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Frequently Asked Questions About Hilton Indianapolis Hotel & Suites

Do you offer a shuttle?

No, we do not.

What are parking options?

We offer self-parking for $48 and valet parking for $54 and there is street parking available.

Brand Certified Facts from Hilton Indianapolis Hotel & Suites

Hilton Indianapolis Hotel & Suites partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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