Business Details
About
Hotel
Daily Mandatory Charge includes: Economic Enhancement District Fee. Nestled in the heart of downtown Indianapolis the Hilton Garden Inn Indianapolis Downtown offers a unique blend of historic charm and modern amenities. Housed in a building that connects with the iconic Salesforce Tower the hotel enjoys a prime location just steps from major corporate offices including Cummins Inc. Elevance Heatlh Eli Lilly HNTB JP Morgan Chase and Regions Tower.
The Hilton Garden Inn Indianapolis Downtown combines historical charm with modern amenities offering a prime location near major landmarks and popular attractions. Guests are just minutes away from Monument Circle Gainbridge Fieldhouse home of the Indiana Pacers Lucas Oil Stadium, the Indiana Convention Center the Childrens Museum of Indianapolis Victory Field the Indiana State Museum and the Indianapolis Zoo.
Guests will appreciate the hotels spacious accommodations featuring soaring 12-foot ceilings and large picture windows offering sweeping views of the city skyline. Each room is thoughtfully designed with modern conveniences including complimentary high-speed internet both wired and wireless local calls HBO and flat-panel LCD televisions. For added comfort rooms are equipped with ergonomic workstations spacious desks and a hospitality center complete with a refrigerator microwave and coffeemaker. The stylish bathrooms are finished with rich granite countertops and surrounds as well as high-end amenities such as hairdryers.
Location
Hilton Garden Inn Indianapolis Downtown
10 East Market Street, Indianapolis, IN
46204, United States
Hours
Reviews
4.2
1,825 reviews
5 stars
1,014
4 stars
499
3 stars
151
2 stars
59
1 star
102
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, particularly at the front desk and valet service.
Cleanliness Issues
Several reviews highlighted problems with room cleanliness, including unstocked rooms and dirty linens.
Room Conditions
Guests reported outdated and poorly maintained rooms, with issues such as broken amenities and uncomfortable temperatures.
Valet Service
Valet service received mixed reviews, with some guests experiencing long wait times and issues with vehicle security.
Communication Problems
Customers expressed frustration over poor communication regarding reservations, billing issues, and lack of response from management.
- LNLayne Norris2 days ago2.0Room’s HVAC was broken. Room was either 60 degrees or 80 degrees. I was told maintenance is out until the weekend. They sent staff to try and fix with no luck. All rooms were booked, so no different accommodations. Outside of that, front desk staff were pleasant enough. The bartender was rude though. This is in a convent spot for sure, but I just don’t think it’s worth the money to stay here. All in all, not very happy about my experience. I’ll be more thoughtful when selecting any Hilton Hotel’s in the future.
- RVRodrigo Vilchis3 days ago5.0Great place to stay and you can walk to a lot of places near from
- JBJulia Barnes4 days ago5.0The rooms are updated, clean, and spacious. What especially stood out during my stay was the woman who runs the breakfast service. She is authentically friendly, attentive, and even remembered my coffee order by the second morning, which was a thoughtful touch. Her professionalism really enhances the overall experience, and I hope the hotel recognizes the great work she does.
- TETom EisenhourOct 24, 20254.0Service once we arrived was great, friendly, over the top. However tried to contact location by emails, and phone calls and could not get a response to questions on parking, and possibility to check in early. Was able to check in early, but then found out parking was not included like other locations
- DDDemires DicksonOct 19, 20253.0We chose this hotel because it was close to our niece's home. It is obviously a very old building but overall, the rooms were sufficient for one night. Unfortunately, when it was time for bed, we had to get a new top blanket and pillowcase due to stains. The room temp was good if you leave the fan on continuously but when it wasnt blowing, the room was much warmer. The breakfast was good and had many choices. Its not free and that was not explained upon check in or even when we were seated. The worst part was when we tried to catch an elevator to check out. Of the 3 elevators, only one worked primarily (all weekend). We waited almost 20 minutes and after 3 full elevator stops, my husband and I (and another couple) decided to walk down to the lobby from the 8th floor. Well the joke was on us! We got to the bottom and had two options. One was the emergency exit that would have sounded the alarm and the other was "no access" and didnt have a door handle (someone could walk in but noone could walk out). After pounding on the door, someone comes to open it and it leads right into the dining area and that's how we exited😂. It was quite strange but if they had all 3 elevators working, we wouldn't have chosen that option. Overall, I may not pick this location again but I'd consider it depending on the price and proximity to my destination.
Frequently Asked Questions About Hilton Garden Inn Indianapolis Downtown
What are the check-in and check-out times at Hilton Garden Inn Indianapolis Downtown?
Check-in time is at 4:00 PM and check-out time is at 12:00 PM.
Does the hotel allow pets?
Yes, pets including cats and dogs are welcome at Hilton Garden Inn Indianapolis Downtown.
Is there parking available at the hotel?
Yes, both self-parking and valet parking options are available for guests.
Does the hotel offer complimentary Wi-Fi?
Yes, free Wi-Fi is available in public areas and there are public internet terminals as well.
Are there dining options within the Hilton Garden Inn Indianapolis Downtown?
Yes, the hotel has two restaurants including The Garden Grille & Bar where guests can enjoy meals.
What amenities does the fitness center offer and is it free to use?
The hotel features a fitness center that is available for guests free of charge.
Is Hilton Garden Inn Indianapolis Downtown accessible for guests with mobility needs?
Yes, the hotel is mobility accessible with accessible parking and elevators available.
What are some nearby attractions guests can visit around the hotel?
Guests can easily visit notable places nearby such as Monument Circle, Gainbridge Fieldhouse, Lucas Oil Stadium, the Indiana Convention Center, the Children’s Museum of Indianapolis, Victory Field, the Indiana State Museum, and the Indianapolis Zoo.
Are there convenient shopping options near the hotel?
Yes, guests can visit Midwest Market Zone shopping center and Downtown Comics bookstore and gift shop within walking distance.
How can nearby coffee shops enhance my stay?
Nearby coffee shops like CUPS Coffee and Cups Coffee Shop provide convenient places to relax or work, perfect for guests wanting a quick coffee break or informal meetings close to the hotel.