Brand Certified
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG
4.2(4225 reviews)
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
Business Details
123 West Louisiana St., Indianapolis, IN
46225, United States
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
(317) 631-2221
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
https://www.ihg.com/hotels/us/en/indianapolis/inddt/hoteldetail
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
About
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Unique Among Hotels in Downtown IndianapolisWelcome to the Crowne Plaza® Indianapolis Downtown Union Station. Listed on the National Register of Historic Places, the hotel features a convenient downtown location offering upscale modern amenities. The Crowne Plaza Indianapolis Downtown Union Station is in the heart of Indianapolis' shopping, dining and entertainment district and is connected to the Indiana Convention Center and Lucas Oil Stadium. Our hotel's accommodations promise a comfortable stay in a unique, historic setting.The Crowne Plaza Indianapolis Downtown Union Station offers over 55,000 sq ft of event space for up to 2,500 featuring our Grand Hall Ballroom, America's first Union Station, which provides an exquisite backdrop for any function. Our hotel's downtown Indianapolis location is near attractions such as the Indianapolis Motor Speedway, Bankers Life Fieldhouse, Children's Museum, Indianapolis Zoo and the NCAA Hall of Champions. Union Station operates as an active train station. The muffled rumblings of trains regularly passing through adds to the ambiance of staying in our hotel.Whether you're lodging in an authentic Pullman train car guest room or a spacious suite, our guests enjoy fabulous perks, such as complimentary high-speed wireless Internet access, fitness and business centers, an indoor pool and the Crowne Plaza Sleep Advantage® program.
Location
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG
123 West Louisiana St., Indianapolis, IN
46225, United States
Hours
Certified by Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG • Mar 01, 2026
Reviews
4.2
4,225 reviews
5 stars
2,396
4 stars
997
3 stars
411
2 stars
159
1 star
262
What are people saying?
AI-generated from recent customer reviews
Location
The hotel is praised for its convenient downtown location, close to major attractions and the convention center.
Unique Experience
Guests enjoyed the novelty of staying in train car rooms and appreciated the historical ambiance of the hotel.
Service Issues
Several reviews highlighted slow check-in processes, unresponsive customer service, and issues with housekeeping.
Cleanliness Concerns
Multiple guests reported cleanliness issues in their rooms, particularly in bathrooms, which detracted from their overall experience.
Parking Challenges
Valet parking is available but expensive, and many guests found self-parking difficult due to ongoing construction.
- SSSamantha SliwaNov 3, 20245.0This was probably one of the best experiences I've ever had staying at a hotel. It was very clean, staff was fantastic, and location is very close to Lucas Oil Stadium. 10/10 recommend!
- KWKim WhamondMar 5, 20245.0My son is having his wedding and reception here. We went for the tasting. The food was great. The coordinator was helpful. We will be staying here for the wedding weekend. I'll update you afterwards.
- MSMaria SchmidtDec 19, 20215.0Great staff fun place
Frequently Asked Questions About Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG
Is there free Wi-Fi available at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
Yes, complimentary Wi-Fi is available at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG for guests.
What is the cancellation policy at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.
Can I earn loyalty points for my stay at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
Yes, we Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG participates in IHG One Rewards, allowing guests to earn points for their stay.
Does Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG have accessible rooms?
Yes, Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG has accessible rooms designed to ensure the comfort of guests with disabilities.
Is there a concierge service available at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
Concierge is available at most of our hotels to connect with guests and assist them in their stay. Please contact the Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG front desk for more information.
Is room service available at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
Yes, room service is available at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG serving delicious food and drink to your room.
What time are check-in and check-out at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
Check-in time is 3:00 PM, and check-out time is 11:00 AM at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG.
Does Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG offer free Wi-Fi?
Yes, complimentary Wi-Fi is available throughout the hotel, including public areas.
Are pets allowed at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
No, dogs are not allowed at this hotel.
Is parking available for guests at the hotel?
Yes, parking is available along with valet parking services for guests.
Does the hotel have facilities for guests with disabilities?
Yes, the hotel offers accessible parking and mobility accessible rooms to ensure comfort for guests with disabilities.
What dining options are available at Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
The hotel features three restaurants, including a bar, room service, and breakfast is available for guests.
What fitness and recreational amenities does the hotel offer?
Guests can enjoy a free fitness center equipped with elliptical machines, free weights, and treadmills, as well as an indoor pool.
Are there enhanced cleaning and safety measures in place at the hotel?
Yes, the hotel uses commercial-grade disinfectants, enhanced cleaning in guest rooms and common areas, staff trained in proper hygiene, and provides sanitizer, ensuring a clean and safe environment.
How can guests access Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG using public transportation?
The hotel is conveniently connected to Union Station and near the Indianapolis Amtrak station and Greyhound Bus Station, making public transit access easy for guests.
What nearby entertainment venues can guests visit before or after their stay at the hotel?
Guests can enjoy nearby attractions such as The Pavilion at Pan Am, the Indianapolis Zoo, the Children’s Museum, and Lucas Oil Stadium, all within a short distance from the hotel.
Are there nearby dining spots close to Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG?
Yes, Pullman's Restaurant & Bar and Taggart’s, a theme restaurant and bar, are nearby and great options for guests to dine outside the hotel.
Brand Certified Facts from Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG
Crowne Plaza Indianapolis-Dwtn-Union Stn by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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