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Crowne Plaza Indianapolis-Airport by IHG

4.1
(1584 reviews)

Business Details

2501 South High School Road, Indianapolis, IN
46241, United States
(317) 244-6861
https://www.ihg.com/crowneplaza/hotels/us/en/indianapolis/indap/hoteldetail

About

Luxury HotelWedding VenueConference CenterBusiness Meeting LocationsCrowne Plaza
Conveniently located off I-70 and I-465, Crowne Plaza Indianapolis-Airport offers easy access to the city’s top attractions, including Indianapolis International Airport, Indianapolis Motor Speedway, and downtown Indianapolis—all less than 8 miles away. Recently renovated, our upscale full-service hotel boasts 20,000 sq. ft. of versatile meeting and event space, accommodating up to 300 guests. From grand banquets and corporate conferences to intimate gatherings, our modern venue offers customizable layouts, state-of-the-art AV technology, and dedicated event planning services. Whether you need an elegant ballroom, flexible breakout rooms, or private dining spaces, we tailor every detail to suit your vision. Enjoy thoughtful amenities like our complimentary 24-hour airport shuttle service, free parking, convenient Park & Fly program, and free Wi-Fi. Savor delicious dining at our award-winning chef-inspired restaurants, The Landing Restaurant and Outer Marker Lounge. Stay active in our 24-hour Fitness Center, productive in our Business Center, and enjoy ultimate comfort in our spacious guest rooms with plush new beds and modern amenities. We look forward to welcoming guests attending GenCon, Drum Corps International, Do It Best Fall Market, and the FFA Convention, among many other exciting events happening throughout the city this year and beyond. We provide unparalleled service to make your stay in Indianapolis unforgettable!

Location

Crowne Plaza Indianapolis-Airport by IHG
2501 South High School Road, Indianapolis, IN
46241, United States

Hours

Reviews

4.1
1,584 reviews
5 stars
764
4 stars
476
3 stars
189
2 stars
72
1 star
83

What are people saying?

AI-generated from recent customer reviews

Location

The hotel is conveniently located near the Indianapolis International Airport, making it ideal for travelers.

Staff Service

Many guests praised the friendly and helpful staff, particularly mentioning individuals like Jazmin, Yinye, and Jenni for their exceptional service.

Room Condition

Feedback indicated that while some rooms are clean and comfortable, many are dated and in need of updates, with issues like air conditioning and noise reported.

Dining Experience

The on-site restaurant and bar received positive reviews for the quality of food and service, with specific praise for breakfast and staff attentiveness.

Customer Service Issues

Several reviews highlighted poor customer service experiences, particularly regarding handling of complaints and issues during stays.
  • KB
    Kristi Brown
    5 days ago
    5.0
    Stayed here due to proximity to IND airport. Shuttle to the airport runs every half hour 24 hours a day.
  • TG
    Tammy Gaona
    6 days ago
    5.0
    I would stay again. They were welcoming even at nearly 1am. When my granddaughter and I realized we needed scissors we headed to the lobby and met the kindest lady in the elevator ( I have forgotten her name🙄 ) who not only got us the scissors but gave her some unicorns and stickers. They really stood out at paying attention to her at breakfast and leaving with a snack at checkout. Thank you so much for making a sad reason for being in Indy so warm and welcoming. 🥰
  • DV
    Dawn Villalobos
    Feb 15, 2026
    4.0
    Service was excellent. The rooms were nice for the most part. 4th floor water pressure, faucet and shower head in the bathtub needs replaced. Having a breakfast option added to rooms, especially for big sporting events where kids are not with parents would be recommended. Could have made a great amount of $ if a breakfast buffet was offered for bowling groups this weekend. Maybe use a conference room?
  • AC
    Ashley C
    Feb 5, 2026
    4.0
    We recently stayed at Crowne Plaza Indianapolis Airport for a business networking event. While it’s not a 5-star hotel, it’s definitely better than many hotels I’ve stayed at, which is why I’m giving it a 4. The hotel itself is very spacious, and the breakfast and lunch service provided for our business group was really nice—they did a great job with catering and organization. Our room was fairly typical, nothing too special, but it was comfortable and quiet, which we appreciated. A few small things stood out: the toilet was very low, which was a bit awkward, and housekeeping came around noon, which felt late—we expected them earlier in the day. They did clean well, but they didn’t remove a dirty plate from our room, which ended up making it smell a bit. We placed the plate outside our door, and it surprisingly wasn’t picked up for two full days. Also, the small snack shop in the hotel was extremely expensive—more than airport snack prices—which felt a bit excessive, though I’m not sure if that’s typical for hotels like this. Overall, it was a solid stay for a business event, comfortable and well-run, with just a few areas that could be improved.
  • YR
    Yinon Rietti
    Feb 3, 2026
    5.0
    Location is King where it comes to this property of the Crowne Plaza Hotel chains, is this one located at the Indianapolis International Airport and makes it an ideal spot for overnight before the flight. Although the facility is a bit dated and the rooms have a strong connection to the late '90s when it comes to decor the rooms are comfortable enough and quiet enough for good resting night's sleep. The shower and the toilet are a bit like the rooms dated. However, clean and comfortable. The hotel feature is a convention center and a fantastic little bar and restaurant. Well this will be your standard little bit pricey Hotel food. The atmosphere in the bar itself is enjoyable and relaxed and the food is fine. Friendly waitresses and helpful barmaid makes. The night before the flight and easy night. The hotel offers shuttle service from and to the flight terminals which makes makes all the difference when you coming after a long flight or when you're rushing to get to your gate.

Frequently Asked Questions About Crowne Plaza Indianapolis-Airport by IHG

Is there free Wi-Fi available at Crowne Plaza Indianapolis-Airport by IHG?

Yes, complimentary Wi-Fi is available at Crowne Plaza Indianapolis-Airport by IHG for guests.

What is the cancellation policy at Crowne Plaza Indianapolis-Airport by IHG?

The cancellation policy may vary depending on the type of reservation. Please check your booking and contact the hotel or via the IHG One Rewards app.

Brand Certified Facts from Crowne Plaza Indianapolis-Airport by IHG

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