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Candlewood Suites Indianapolis East by IHG

3.7
(580 reviews)
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Business Details

7040 E 21st. Street, Indianapolis, IN
46219, United States
(317) 495-6600
https://www.ihg.com/candlewood/hotels/us/en/indianapolis/indss/hoteldetail
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About

HotelWedding VenueConference CenterCandlewood Suites
Guests love this Indianapolis hotel which is a short drive from vibrant downtown Indianapolis which is full of entertainment and business opportunities. The Candlewood Suites® Indianapolis East hotel is seven minutes from downtown and provides the ideal amenities for professional and leisure visitors. With I-70, I-69 and I-465 all nearby, commuting to destinations is quick and easy. The Indianapolis International Airport (IND) is just 24 miles away. This Indianapolis hotel ensures a quicker commute to work regardless of your profession. Minutes from downtown Indianapolis, this hotel's setting provides guests with many forms of entertainment. The Children's Museum is just a short drive from the hotel and features many fascinating exhibits. The Indianapolis Colts of the NFL play at Lucas Oil Stadium, only ten minutes away, as well. The Candlewood Suites® Indianapolis East hotel is pet friendly (subject to a non refundable pet fee) and has many extended-stay amenities, some of which include a Business Center, a Fitness Center, complimentary laundry facilities, our 24-hour Candlewood Cupboard convenience store, Candlewood Lending Locker, and outdoor barbecue grills. Come to Indianapolis and "Consider Us Home”. There is an incidental deposit of 150-250 based on length of stay due at check-in.

Location

Candlewood Suites Indianapolis East by IHG
7040 E 21st. Street, Indianapolis, IN
46219, United States

Hours

Reviews

3.7
580 reviews
5 stars
228
4 stars
162
3 stars
66
2 stars
47
1 star
77

What are people saying?

AI-generated from recent customer reviews

Cleanliness Issues

Numerous reviews highlighted severe cleanliness problems, including reports of cockroaches, bed bugs, and dirty linens.

Staff Performance

While some guests praised individual staff members for their friendliness and helpfulness, many expressed frustration with management and overall service quality.

Management Problems

Several customers reported issues with management, including poor handling of complaints, overbooking, and lack of responsiveness to maintenance requests.

Location Concerns

The hotel is situated in a rough area, with guests mentioning safety concerns and disturbances from the surrounding environment.

Mixed Experiences

Some guests had positive experiences with clean rooms and good service, but these were overshadowed by the prevalence of negative feedback regarding cleanliness and management.
  • RM
    Rachelle Miller
    Feb 19, 2026
    1.0
    My room was dirty. I pulled back my bedspread and had crumbs on my sheets. There were nail clippings on the nightstand, and the buttons on the remote and phone were grimy.
  • AR
    Allie Robertson
    Jan 27, 2026
    1.0
    DO NOT STAY HERE! If I could give negative stars I would. Absolutely ridiculous management staff. They advertise as an extended stay but they seem to have an identity crisis because they kicked out several families in the middle of a winter storm and Travel advisory. The actual staff is phenomenal I feel bad they work in such a toxic environment. There are roaches throughout. The owner is rude and his minions are unprofessional. Be warned. Shoutout to Krissi, Tonya and Beatrice. They made our stay worthwhile but I will be retracting my IHG membership as I will never patronize another of their establishments.
  • RN
    Rita Norman
    Jan 19, 2026
    4.0
    No such thing as a perfect hotel. Staff was nice and didn't bother us as we came in, or went to do laundry or breakfast. We was even a few minutes late leaving and they didn't say a word. Room was clean when we got there so we returned the favor. It was a little expensive bc we was a real late check in... But above all we enjoyed our stay and breakfast! Was Jan 2nd or 3rd we stayed once B4 and plan on again on my bday in a few wks. Thank you candlewood suites.
  • CB
    Cheryl Brady
    Jan 12, 2026
    3.0
    Rooms needed routine maintenance, ie toilet seat tightened... Grounds were littered with trash, broken items, dog poop and bullet casings!!! Many employees seem to live on premises with their children running amuk til late at night! Night time supervisor had a bad attitude when we asked for help with the TV, no paper channel guide was provided!
  • TD
    The Real Reviewer Dreman2345 (Dreman23)
    Dec 26, 2025
    3.0
    Stuff is overall good 👍🏽
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Frequently Asked Questions About Candlewood Suites Indianapolis East by IHG

What are the check-in and check-out times at Candlewood Suites Indianapolis East?

Check-in time is 3:00 PM and check-out time is 11:00 AM.

Is there free parking available for guests at the hotel?

Yes, free parking is available for guests at Candlewood Suites Indianapolis East.

Brand Certified Facts from Candlewood Suites Indianapolis East by IHG

Candlewood Suites Indianapolis East by IHG partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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