Business Details
About
HotelWedding VenueConference Center
Guests love this Indianapolis hotel which is a short drive from vibrant downtown Indianapolis which is full of entertainment and business opportunities. The Candlewood Suites® Indianapolis East hotel is seven minutes from downtown and provides the ideal amenities for professional and leisure visitors. With I-70, I-69 and I-465 all nearby, commuting to destinations is quick and easy. The Indianapolis International Airport (IND) is just 24 miles away. This Indianapolis hotel ensures a quicker commute to work regardless of your profession. Minutes from downtown Indianapolis, this hotel's setting provides guests with many forms of entertainment. The Children's Museum is just a short drive from the hotel and features many fascinating exhibits. The Indianapolis Colts of the NFL play at Lucas Oil Stadium, only ten minutes away, as well. The Candlewood Suites® Indianapolis East hotel is pet friendly (subject to a non refundable pet fee) and has many extended-stay amenities, some of which include a Business Center, a Fitness Center, complimentary laundry facilities, our 24-hour Candlewood Cupboard convenience store, Candlewood Lending Locker, and outdoor barbecue grills. Come to Indianapolis and "Consider Us Home”. There is an incidental deposit of 150-250 based on length of stay due at check-in.
Location
Candlewood Suites Indianapolis East by IHG
7040 E 21st. Street, Indianapolis, IN
46219, United States
Hours
Reviews
3.7
571 reviews
5 stars
225
4 stars
160
3 stars
63
2 stars
47
1 star
76
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted severe cleanliness problems, including infestations of cockroaches and bed bugs, as well as dirty linens and dishes.
Staff Performance
While some guests praised the friendliness and helpfulness of the staff, many reported poor management and inadequate responses to complaints.
Noise and Location
Guests frequently mentioned noise disturbances from both the hotel environment and the surrounding area, with some describing the location as unsafe.
Reservation Problems
Several customers experienced issues with reservations being canceled or altered without notice, leading to significant inconvenience.
Amenities and Maintenance
Guests noted a lack of basic amenities, such as clean towels and functioning elevators, alongside reports of outdated facilities.
- MVMason VolentineNov 1, 20251.0The whole place smelled like stale cigarettes. While the beds were comfy I don’t believe that the sheets had been washed due to an odd looking stain that I’m sure you can just take a guess as to what it is . Terrible experience overall
- JJJ.COct 22, 20252.0Horrible experience there, Last Sunday while in the lobby I could hear a lady screaming vulgar words at what seemed to be other people in a room in the back, They have a laundry area and it seemed to be coming from that area, second visit and it seems not much has changed this time I was able to see that the ladys name was kathy if you speak spanish you would be ashamed at the vulgar words you could here, very unprofessional why should guest have to hear workers speak this way? Is this really a place you would want to spend your hard earned money at? I wouldn't and its embarrassing to even see people be this comfortable degrading others. Management really needs to step their game up as someone who manages my own local I'd be ashamed if the people I oversee ever felt as if they could not come to me with issues as I would not take them serious. Nobody deserves to be treated as less and I wonder how long this has been going on as in the manner it was and the loudness of it shows the woman has no shame. It makes my blood boil hoping the owner scouts his/her people better, because when you have people like that in a work place Goodluck.
- MSMichaella SchmidtOct 18, 20252.0Very noisy room on 3 rd floor. Hard to sleep even with earplugs. No microwave in room, but a cooktop. Staff is all new and could not provide code to use computer in lobby. Also, when I have the AM desk clerk my last name & room #, she called me the incorrect name. Checking out early No bugs, room clean
- DFDana FOct 17, 20251.0DO NOT STAY HERE!!! Room was infested with roaches, went down to the desk and they tried to offer a "discount"... no refund. This was not one or two, this was behind pictures, in the closet, in the bathroom, on countertops... EVERYWHERE. Promptly left and changed hotels
- CHChris HillOct 17, 20251.0I was excited to stay here because I knew it was newly renovated. No sooner than I stepped into the room, there was a German Cockroach on the wall by the kitchen. Instant sign to stay away. We will never book again. Room number 415.
Frequently Asked Questions About Candlewood Suites Indianapolis East by IHG
What are the check-in and check-out times at Candlewood Suites Indianapolis East?
Check-in time is 3:00 PM and check-out time is 11:00 AM.
Is there free parking available for guests at the hotel?
Yes, free parking is available for guests at Candlewood Suites Indianapolis East.
Are pets allowed at Candlewood Suites Indianapolis East?
Yes, both dogs and cats are welcome, subject to a non-refundable pet fee.
Does the hotel offer free Wi-Fi access?
Yes, free Wi-Fi is available in public areas of the hotel.
Are there fitness facilities for guests to use?
Yes, there is a free fitness center available with equipment like free weights and a treadmill.
Is the hotel accessible for guests with mobility challenges?
Yes, the hotel is mobility accessible and has accessible parking available.
Can guests store their baggage after check-out?
Yes, baggage storage service is offered at Candlewood Suites Indianapolis East.
What nearby shopping options are available to guests?
Guests can visit Circle City Mall and Dollar Tree nearby for shopping needs.
What dining options are near Candlewood Suites Indianapolis East?
Nearby dining includes Subway, Culver's, Arby's, Burger King, and Jimmy John's for various fast food and restaurant choices.
What nearby hotels can guests consider if Candlewood Suites is fully booked?
Nearby hotels include Clarion Hotel, Baymont by Wyndham Indianapolis East, Quality Inn East, Express Inn, Fairfield by Marriott Inn & Suites Indianapolis East, Knights Inn Indianapolis East, Ramada, and Indianapolis Marriott East.