Brand Certified
Best Western Plus Indianapolis North at Pyramids
3.5(203 reviews)
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
Business Details
9320 Michigan Rd, Indianapolis, IN
46268-1125, United States
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
(317) 744-9966
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
About
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
HotelBest Western Plus
At the Best Western Plus Indianapolis North at Pyramids you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Indianapolis North at Pyramids will stand out among other hotels in Indianapolis,IN. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Indianapolis North at Pyramids will provide you with the superior customer service that you are used to at any Best Western hotel.
Location
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
Best Western Plus Indianapolis North at Pyramids
9320 Michigan Rd, Indianapolis, IN
46268-1125, United States
Hours
Certified by Best Western Plus Indianapolis North at Pyramids • Mar 01, 2026
Reviews
3.5
203 reviews
5 stars
69
4 stars
54
3 stars
23
2 stars
18
1 star
39
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including bed bugs, dirty bathrooms, and unclean rooms.
Staff Performance
While some guests praised the friendliness of the staff, many reported rude or unhelpful service, particularly from management.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests enjoying it while others found it lacking or poorly managed.
Facility Maintenance
Numerous complaints were made about broken elevators, plumbing issues, and ongoing renovations that affected the overall experience.
Safety Concerns
Several guests expressed concerns about safety, including issues with the cleanliness of the environment and the presence of unauthorized individuals.
- LCLeah Clay-Downing1 day ago1.0DONT STAY HERE. I stayed for one night during Valentine’s Day weekend and woke up to a roach in my bathroom. The general manager, Brian Wallace, seems to not care enough about my safety and health to respond to my emails or phone calls.
- DSDorissa ScottJan 21, 20264.0The room was clean and roomy. The staff was very attentive. I also felt safe throughout my stay.
- WLWang LuDec 17, 20251.0BED BUGS !!! My stay at this Best Western was an absolute nightmare. I woke up covered head to toe in itchy, red bites from bed bugs. The infestation was bad I woke up with blood on the sheets from all the bites. I have contacted the hotel staff with no reply. This place is unsafe and the management clearly doesn't care about guest health. Strongly recommend staying far away—save yourself the misery, medical bills, and stress. There are plenty of better hotels out there. I was in room 225. Another guest in the reviews 4 month ago also mentioned about bed bugs keep scrolling on the reviews I'm not the only guest that experience the bed bugs here.
- JJJ JacksonDec 14, 20255.0I want to commend Keisha and Byron, 2 of the front desk clerks, for their excellent service, friendliness, knowledge, they made me feel at home and helped me through a pretty rough time. Thank you Keisha and Byron for the shoulders and smiles. I'd hire both in a heartbeat. Will definitely be back.
- SPShelly ProvinesDec 8, 20254.0Made the trip up to see my family and stayed here. My partner and I were in an ADA accessible room on the first floor. The breakfast area ramp was kind of hidden at first but it does exist!
Frequently Asked Questions About Best Western Plus Indianapolis North at Pyramids
What breakfast options are available at Best Western Plus Indianapolis North at Pyramids?
Breakfast is available for free at Best Western Plus Indianapolis North at Pyramids.
Is there a fitness center available at the hotel?
Yes, Best Western Plus Indianapolis North at Pyramids has a fitness center on-site for guests to use.
Does the hotel offer free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout Best Western Plus Indianapolis North at Pyramids.
Is Best Western Plus Indianapolis North at Pyramids a smoke-free property?
Yes, the hotel is a smoke-free property to ensure a healthy environment for all guests.
What are the check-in and check-out hours at the hotel?
The hotel operates 24 hours a day, 7 days a week, so check-in and check-out times are flexible.
What amenities are provided in the guest rooms?
Guest rooms include a spacious work desk, free internet access, and an in-room mini fridge ideal for drinks and snacks.
Where is Best Western Plus Indianapolis North at Pyramids located?
The hotel is located at 9320 Michigan Rd, Indianapolis, IN 46268-1125, United States.
Are there other hotels near Best Western Plus Indianapolis North at Pyramids?
Yes, nearby hotels include Pear Tree Inn Indianapolis, Drury Inn Indianapolis Northwest, La Quinta Inn, Rodeway Inn North Conference Center, Caribbean Cove Hotel & Conference Center, Baymont by Wyndham Indianapolis Northwest, and Best Western Country Suites.
What dining options are available near the hotel?
Nearby dining options include Cracker Barrel Old Country Store for breakfast and brunch, K-Town Indianapolis for Korean cuisine, Azzip Pizza, Cousins Subs, Texas Roadhouse steakhouse, Tilted Kilt Northwest theme restaurant, Panera Bread cafe and bakery, and Starbucks coffee shops.
Are there convenient stores or facilities near the hotel for guest needs?
Yes. Nearby facilities include Payless Liquor for beverages, Marathon gas station, Long's Mattress North West Indy, Northern Tool + Equipment hardware store, veterinary services like Avian and Exotic Animal Clinic and VCA Animal Hospitals Urgent Care, and Stanton Optical for eyewear.
Brand Certified Facts from Best Western Plus Indianapolis North at Pyramids
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