Business Details
About
HotelExtended Stay Hotel
Find us in Hammond, just off Interstate-94 and 35 minutes from Downtown Chicago. We're a short walk from Carlson Oxbow Park and 15 miles from Indiana Dunes National Park. Gary/Chicago Airport is 15 minutes away. Enjoy complimentary breakfast, fitness center, and our indoor pool during your stay.
Location
Reviews
3.7
218 reviews
5 stars
110
4 stars
34
3 stars
14
2 stars
15
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Behavior
Numerous reviews highlighted unprofessional and rude behavior from staff, particularly management, leading to a negative guest experience.
Cleanliness Issues
Several guests reported cleanliness problems, including dirty rooms, trash left behind, and concerns about bed bugs.
Racial Discrimination
Multiple reviews mentioned experiences of racial bias and microaggressions from staff, creating an unwelcoming atmosphere for guests of color.
Noise and Disturbances
Guests frequently complained about noise from parties and unruly children, with inadequate response from management to address these issues.
Breakfast Quality
While some guests enjoyed the breakfast, others found it lacking in variety and quality, with reports of food running out quickly.
- SMSandra McAnanyNov 15, 20255.0We loved our stay here. Our room was super clean and there were so many choices for breakfast. The team members were helpful and polite. We will be back:)
- STS TranNov 12, 20254.0I had told my girlfriend that the rooms had hair dyers. When we arrived she checked and could not find one. I asked at the front desk and the stated that there should be hair dryers there. They got us a hair dryer for the room so all was good. Thank you
- DADawn AveryOct 28, 20254.0Pool closed. And staff not overly friendly just BAU.
- LHlynetta holmesOct 13, 20251.0I will not be staying at this establishment again. The manager's behavior was unwelcoming, and she made disparaging comments. Her reactions to my questions were noteworthy. When I inquired about something, she responded but also mentioned that security was on the way. I asked her to repeat herself, and she again stated that security was en route. I was confused by her assertion and walked away. Additionally, I requested an extra wristband for my grandchild, who was being dropped off. The manager declined, stating that she needed to verify the child's presence and that my room rates would increase upon their arrival. I contested this, referencing the King Suite's occupancy policy. After verifying the information, the staff recognized their error. At the time, only my husband, grandchild, and I were present. I am unsure whether the manager was having a bad day or displaying racist behavior, as I witnessed her singling out African American individuals. By the way Tora was very polite in checking me in & out. She was the only employee that was very pleasant & respectful.
- ARAlvin RiesOct 13, 20251.0Racially discriminated against by the AGM Julie Crafton. She sat in front of elevators and pool area with Margo. Keeping a headcount of people in pool for “security” when they arrive. Refused to give wristbands for pool unless she say child. Sent employees to my room with false complaints of noise and furniture being moved around only for employee to see no one was in room and everything was as it should be. Repeatedly let us know “We don’t allow parties here and if I find out you’re having a party you will be fined”. Went to pool later in evening and asked Margo to let me in pool area her response was “ Aren’t you all together they can let you in”. Margo who is also black was referring to another group of black people who had rooms. And we were not together. Yesterday morning October 12, 2025 the kids decided to get in pool before check out. The gentleman responsible for cleaning pool or whatever let us know pool would be closing. We asked was there something wrong with pool he said no. We asked Julie and her reply was “Pool is dirty from you all being in it last night. I’m making that call pool will be closed all day”. She then had pool closed sign put on pool door.
Frequently Asked Questions About Home2 Suites by Hilton Hammond
What time is check-in and check-out at Home2 Suites by Hilton Hammond?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included during my stay at Home2 Suites by Hilton Hammond?
Yes, complimentary breakfast is available for free.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
Are pets allowed at Home2 Suites by Hilton Hammond?
Yes, both cats and dogs are welcome at the hotel.
Is there parking available for guests at the hotel?
Yes, free self-parking is available for guests.
What accessibility features does Home2 Suites by Hilton Hammond provide?
The hotel offers accessible parking, an accessible elevator, an accessible indoor pool, and is mobility accessible.
Does the hotel have an indoor swimming pool?
Yes, there is one indoor pool available for guests to use.
Are there any fitness facilities available at the hotel?
Yes, the hotel has a free fitness center available for guests.
What nearby parks or attractions can guests visit around Home2 Suites by Hilton Hammond?
Guests can enjoy a short walk to Carlson Oxbow Park and visit Indiana Dunes National Park, which is 15 miles away.
What nearby hotels can guests consider when visiting the area around Home2 Suites by Hilton Hammond?
Nearby hotels include Holiday Inn Express & Suites Hammond and Hampton Inn & Suites Hammond, providing additional accommodation options.
If I have legal or insurance needs while staying, are there nearby businesses that can help?
Yes, there are nearby legal services like The Law Office of Mayra Rodriguez-Alvarez and Westland & Bennett P.C., as well as insurance agencies such as A L McLaurin Agency LLC.