Business Details
About
HotelExtended Stay HotelHilton
Find us in Hammond, just off Interstate-94 and 35 minutes from Downtown Chicago. We're a short walk from Carlson Oxbow Park and 15 miles from Indiana Dunes National Park. Gary/Chicago Airport is 15 minutes away. Enjoy complimentary breakfast, fitness center, and our indoor pool during your stay.
Location
Hours
Reviews
3.7
221 reviews
5 stars
111
4 stars
34
3 stars
14
2 stars
15
1 star
47
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Customer service experiences varied widely, with some staff being described as rude and dismissive, while others were praised for their helpfulness and friendliness.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, trash in hallways, and reports of pests like bed bugs and roaches.
Noise and Disruptions
Guests frequently reported disturbances from loud parties and unruly children, with inadequate responses from management to address these issues.
Breakfast Quality
While some guests enjoyed the breakfast offerings, others found the quality lacking, with complaints about limited options and cleanliness in the dining area.
Management Concerns
Several reviews pointed to poor management practices, including inadequate handling of complaints and a lack of professionalism from certain staff members.
- DDDiDec 27, 20255.0This hotel is beautiful and the staff was so nice. The 2 ladies at the check in desk was so helpful and patience with us as we were checking in ( struggling with bags/balloons). My grandbaby had her 8th birthday party/sleepover here. The room was excellent condition and the pool was very clean.
- KSKevin ShawDec 23, 20255.0Ashley was amazing during the checkin process. Ty
- LSLakeisha SmithDec 22, 20251.0So I booked a stay here for the weekend with daughter for a getaway weekend. I must admit there were a few things I was not gone mention but I must now that they are trying to charge me $167 fee. Once I saw charge I instantly called hotel for explanation. I first spoke with I guess front desk agent this call occurred Dec 22,2025. 11:50 AM. She then proceeds to tell me I was charged a party fee. I then shared with her there was no party. The paper I signed prior to paying for room says no more than 6 people in the suite I booked. My room has never been over the occupancy. No noise complaints. No decorations on walls. I was put on hold for 7 minutes to speak to manger. Once I talked to manger she was very short with me kept talking over me and then she proceeds to hang up. When hung up I called back numerous times no answer.. 6th phone someone named Torra said she just got in she don’t know the manger name on duty. I asked for corporate contact then proceeds to tell me to google it. Torra asked if there was anything I need helped with, I shared with her that unfortunately I haven’t been helped at all. She did not respond, phone and being disconnected again. I then had to call back 3 times to get an answer on a business phone. Someone else picked up she then proceeds to say manager in conference call that I just got off the phone with no longer than 10 minutes. I would like to mention there was ants in my bathroom that I didn’t report, as well as some type of tick bug. The shower floor stained in black dirt. For breakfast the bacon was burnt every morning and also the orange juice watered down. I usually don’t even do bad reviews but I must admit the service is horrible. The lady with red hair stated with a attitude every time I asked her a question. The staff you all have right now is horrible. How am I being charged an fee with no explanation no receipt.
- NONIVO onairamDec 4, 20251.0A "cluster----" is the only way to describe the guest service here! Otherwise great building, location, food etc
- SMSandra McAnanyNov 15, 20255.0Update in 2026: Tora is amazing at the front desk and super welcoming. Original 2025 review: We loved our stay here. Our room was super clean and there were so many choices for breakfast. The team members were helpful and polite. We will be back:)
Frequently Asked Questions About Home2 Suites by Hilton Hammond
What time is check-in and check-out at Home2 Suites by Hilton Hammond?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is breakfast included during my stay at Home2 Suites by Hilton Hammond?
Yes, complimentary breakfast is available for free.
Does the hotel offer free Wi-Fi for guests?
Yes, free Wi-Fi is available in public areas along with a public internet terminal.
Are pets allowed at Home2 Suites by Hilton Hammond?
Yes, both cats and dogs are welcome at the hotel.
Is there parking available for guests at the hotel?
Yes, free self-parking is available for guests.
What accessibility features does Home2 Suites by Hilton Hammond provide?
The hotel offers accessible parking, an accessible elevator, an accessible indoor pool, and is mobility accessible.
Does the hotel have an indoor swimming pool?
Yes, there is one indoor pool available for guests to use.
Are there any fitness facilities available at the hotel?
Yes, the hotel has a free fitness center available for guests.
What nearby parks or attractions can guests visit around Home2 Suites by Hilton Hammond?
Guests can enjoy a short walk to Carlson Oxbow Park and visit Indiana Dunes National Park, which is 15 miles away.
What nearby hotels can guests consider when visiting the area around Home2 Suites by Hilton Hammond?
Nearby hotels include Holiday Inn Express & Suites Hammond and Hampton Inn & Suites Hammond, providing additional accommodation options.
If I have legal or insurance needs while staying, are there nearby businesses that can help?
Yes, there are nearby legal services like The Law Office of Mayra Rodriguez-Alvarez and Westland & Bennett P.C., as well as insurance agencies such as A L McLaurin Agency LLC.