Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including reports of mold, bed bugs, and unclean bathrooms.
Staff Performance
While some guests praised the staff for their friendliness and helpfulness, others reported rude behavior and inadequate responses to complaints.
Breakfast Quality
The breakfast received mixed reviews; some guests enjoyed the variety and quality, while others found it lacking or of poor quality.
Room Conditions
Several customers noted that rooms were outdated, poorly maintained, and not up to standard, with issues like broken amenities and uncomfortable beds.
Owner's Community Engagement
The owner was recognized for community involvement and support, but this did not seem to translate into consistent quality service at the hotel.