Business Details
About
HotelWedding VenueBusiness Meeting LocationsHoliday Inn Express
The Holiday Inn Express and Suites Carmel-North Indianapolis welcomes all to the Carmel Arts and Design District, located just north of Indianapolis in the upscale suburb in Hamilton County’s Clay Township.
Our Holiday Inn Express and Suites Carmel-North Indianapolis is located near all of Carmel/North Indianapolis’ fun activates like Clay Terrace Outdoor Mall, Keystone at the Crossing Fashion Mall, Carmel Palladium, Carmel Racquet Club, Ice Skate Stadium, Carmel Arts Center, Klipsch Music Center, Conner Praire, and much more.
While in the Indianapolis area, unwind while cheering on some of our home teams like the Indianapolis Colts, Indiana Pacers, Indy Eleven, Indianapolis Indians, Indy Fuel, along with other teams including the Butler Bulldogs and Carmel High School Greyhounds.
Also, visit sites like the Indianapolis Children’s Museum, Indianapolis Zoo and Botanical Gardens, explore Indianapolis’ Historical Monuments, or enjoy a stroll down Mass Ave. or in shop the local shops in Downtown Carmel, IN or Zionsville, IN.
The Holiday Inn Express and Suites is within walking distance to restaurants, fast food, grocery stores, retail and clothing stores, salons, and much much more.
The Holiday Inn Express and Suites Carmel-North Indianapolis offers some amazing complimentary amenities for your home away from home.
Location
Holiday Inn Express & Suites Carmel North - Westfield by IHG
15131 Thatcher Lane, Carmel, IN
46033, United States
Hours
Reviews
3.8
473 reviews
5 stars
218
4 stars
104
3 stars
53
2 stars
30
1 star
68
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted unsanitary conditions, including dirty bathrooms, unclean carpets, and leftover items from previous guests.
Staff Performance
While some staff members received praise for their friendliness and helpfulness, others were criticized for poor service and lack of responsiveness to complaints.
Room Quality
Guests reported a mix of experiences with room quality, noting issues like outdated furnishings, broken amenities, and unpleasant odors.
Breakfast Experience
Breakfast offerings were inconsistent, with complaints about lack of food items and broken equipment, although some guests enjoyed the breakfast when available.
Overall Disappointment
Many customers expressed disappointment with their stay, citing it as one of the worst experiences at an IHG property, with several stating they would not return.
- SHsam hamby4 days ago1.0Horrible. Issues as soon as I got there at 11:30 pm. Twice my key cards didn’t work, so they game me a different room. Then then new card still didn’t unlock. Manager had to let me in. Then by 12:30 I was back down at the front desk asking if they could quite the noise around me because of all the foot stomping, doors shutting, etc. They asked to put me in a different floor rather! So I packed my stuff at 12:30am, went to a different floor to walking in and a plastic spoon laying on the floor and mounds of sticky stuff all over the floors! I was too tired to fight anything at that point, so I slept a few hours and left at 7am. The outside noise in that room was awful too. It’s like the hotel has 1/4 in walls or something! I even had a fan going to drown out things. The worst part of it all is, I got an email with an apology rather than a refund after asking for one. Then they had the nerve to tell me than they hope I give them another chance…..really? They should pay you to try and sleep there.
- MVMaggie Van VlietDec 30, 20252.0a worn out and dirty Holiday Inn. We stay in IHG hotels all the time but this one is worn out. We rented 2 rooms, one had a door that looked like someone had to bust in and would not close properly easily. The other had carpet coming up. One has the couch missing so just a tiny bench thing to sit on. Both bathrooms were dirty looking. I have pics of the one I stayed in. I will avoid this IHG property in the future and recommend you do too.
- MHMarsha HDec 19, 20255.0Great place. Clean, quiet and comfy.
- LFLeah FullerDec 6, 20252.0I'm surprised that IHG allows this hotel to keep its name. We booked this room becuase we trust the brand. The easiest way to explain what you will find is a pig with lipstick. This is an old hotel that Holiday Inn put white paint and new furniture in and hoped no one would notice the dirt, mold, slopping floors, lurching elevator, tasteless breakfast, bugs, peeling ceilings, etc. I will say the stairs are really clean and well done which is helpful since taking the 1 elevator was challenging with a fully booked hotel. 2 exits north and you will find a brand new Holiday Inn Express. Might be a better option.
- ASAislinn SatuNov 12, 20255.0⭐️⭐️⭐️⭐️⭐️ Five Stars – Exceptional Service from Ricky! I cannot say enough wonderful things about Ricky, the overnight staff member at this hotel. During our stay, we unfortunately had a very distressing situation where my rider had to spend the night at a hotel due to being verbally abused by her boyfriend. Ricky handled the entire situation with incredible professionalism, empathy, and calm. He immediately stepped in with compassion, ensuring everyone’s safety and comfort. He went above and beyond to defuse the tension and to make sure the woman felt supported and protected. Afterward, he took the time to reassure and calm us down, showing genuine care and kindness that you don’t often see. Ricky truly embodies what five-star hospitality is all about — not just great service, but great humanity. Because of him, we felt safe, respected, and deeply valued as guests. The hotel is lucky to have someone like him on their team. Thank you, Ricky, for turning a difficult situation into a reminder of what real compassion looks like.
Frequently Asked Questions About Holiday Inn Express & Suites Carmel North - Westfield by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Carmel North - Westfield?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Is breakfast included at the hotel?
Yes, a buffet breakfast is available for free.
Does the hotel provide free Wi-Fi throughout the property?
Yes, free Wi-Fi is available in public areas of the hotel.
Are pets allowed at the hotel?
No, pets including cats and dogs are not allowed at the hotel.
Does the hotel offer accessibility features for guests with mobility needs?
Yes, the hotel is mobility accessible and offers accessible parking and an elevator.
What health and safety measures does the hotel have in place?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, removes high touch items, provides sanitizer, and employees are trained in cleaning and hand washing procedures.
Are there fitness facilities available at the hotel?
Yes, the hotel offers a free fitness center including elliptical machines, free weights, and treadmills.
Is there parking available for guests?
Yes, free parking is available for guests at the hotel.
Which nearby attractions can guests visit when staying at the hotel?
Guests can visit nearby places such as Cool Creek Park Nature Center, Carmel Arts Center, and Keystone at the Crossing Fashion Mall.
What nearby dining options are available close to the hotel?
Nearby dining options include fast food restaurants like Arby's and McDonald's, as well as grocery stores and convenience stores such as Walmart Grocery Pickup and Delivery and Circle K.