Holiday Inn Express & Suites Yorkville by IHG

Reviews

• BS

  Beth Swoboda

  Nov 16, 2025
  3.0
  We stayed in a suite with a pull-out couch, and while the space was fine overall, there were several issues that made the stay less comfortable. -The TV remote had no back, so the batteries kept falling out, which was frustrating. -The bed frame had metal pieces sticking out that we kept hitting our legs on. -The pull-out couch wasn’t supplied with sheets, blankets, or pillows. While the lack of pillows wasn’t a big deal, I did have to go down to the desk to request a blanket. The real problem came when we asked for an extra blanket so our kids wouldn’t have to share. We were told no, since we had already received one. That left us with only the three blankets we should have had to begin with, and no way to make the pull-out couch a proper bed. As a result, I ended up freezing all night. I understand hotels don’t want rooms stocked with endless extras, but if you advertise a pull-out couch as part of the suite, it should come with bedding. Supplying blankets for that bed shouldn’t count as “extra.” Overall, the stay wasn’t terrible, but these small issues added up. That’s why I gave it 3 stars.
• EG

  Edgar G

  Nov 12, 2025
  1.0
  Asan from front desk has horrible customer service skills and phone call etiquette would not recommend.
• SW

  Sandra Weister

  Nov 10, 2025
  5.0
  Room very nice, bed comfortable. Offered a nice breakfast 😋
• RF

  Robin Fang

  Oct 26, 2025
  1.0
  I was sincerely disappointed with the lack of professionalism and hospitality. This hotel should not be a considered IHG. Don't ever expect to check in early - apparently they're always sold out and check in is at 3. I was not greeted, no information given about my stay just was asked for my ID, credit card, handed a paper "fill out your license plate, initial and sign - here's your room key". Does not offer welcome adminity when checking in. The dollar store Halloween decorations were tacky, the green walls at the elevator is not an inviting color, there was an awful smell on the 4th floor. The shower head is handheld and low preassured. I had messaged the hotel multiple times and never got a response back. The only reason I gave 2 stars was because the coffee was decent and available and the location is convenient if you're staying in Yorkville.
• JD

  John Duke

  Sep 27, 2025
  1.0
  I asked the manager to call me but as of this writing, he has chosen not to. My coworkers and I have been staying at this hotel several times a year over the last two and a half years because of its proximity to the location where we are working. For this entire time, the property has been in decline, and this is the last time we will stay here. 1) Early on we noticed notice the quality of the breakfast offerings was terrible. We quit eating breakfast at the hotel due to other available options in the area. 2) The hotel, to save money, installed thermostats that turn the AC unit off if there is no movement. This results in the room being 78 degrees or warmer when we return from work in the evening and it takes hours to cool back down. HVAC engineers will tell you that a more than 3-degree differential requires more electricity to cool the space back down that would have been used if you had just left the unit alone. 3) The hotel no longer provides plastic laundry bags. This is cost to the hotel of literally pennies per unit but is indicative of management’s misguided efforts to save money and resistance to investing in the property. 4) This trip was 5 nights. One elevator was out of service, and the hotel had a very large census. A service person was not on site at all. 5) The elevator lobby on the first, second, and fourth floors were filthy. 6) The floor of the elevator was filthy. 7) The carpeting in the hallway of the fourth floor looked as if it had not been vacuumed in quite a while and it certainly was not vacuumed in my 5 night’s stay as indicted by the same pieces of dirt in the same place every day. This hotel is less than 7 years old and the base boards are dirty, broken and heavily scuffed up. 8) The window shades in my room were off the track 9) The coaxial cable to my TV came off and I had to fix it myself. 10) The sink faucet in my room’s sink would barely trickle. The last night It leaked and my toiletry bag on the counter was soaked. 11) There is the beginnings of mildew in my shower. 12) My coworker’s sheet was dirty when he checked in. 13) The towels were stiff and worn. 14) On three of my five-night stay, the fourth-floor hallway, and wafting into my room, was the pungent smell of someone using marijuana. This is supposed to be a smoke free property. 15) During this most recent stay, I did not get a sound night’s sleep on any of the 5 nights. At least twice each night, I woke up hot. I had to move around to get the air conditioning to turn back on. 16) When I checked out, there was a mysterious charge assigned to each of my night’s stay called “service charge”. When I called to ask what this was, I was told it was a charge for services that “all hotels are adding a service charge since COVID”. I still am not clear of what service this “service charge” is in payment. First, to say all hotels add it is a complete lie. All hotels do not add this charge to include the hotel I stayed at last night in Nashville. I travel extensively across the US, and this is the first time I have seen a nebulous and mysterious charge titled “service charge”. Secondly, this is 2025 and consumers to include the traveling public is exhausted in hearing companies cite “COVID” as an excuse for poor service, inadequate customer experience and gouging the consumer for extra dollars. 17) In conversations with other guests this week who were there as part of a large group of state employees, I learned they had the same poor experiences, and they stated that they would be finding other accommodations in the future as well.

Frequently Asked Questions About Holiday Inn Express & Suites Yorkville by IHG