Holiday Inn Express & Suites Yorkville by IHG

Reviews

• DC

  Dave Chapman

  6 days ago
  5.0
  Clean, nice polite staff, good location, value for price was excellent. Ads for hotels should say either indoor or outdoor pool. That was my only disappointment.
• LA

  L A

  Feb 20, 2026
  1.0
  Front desk guy David was immediately combative when I went to check in. I had prepaid for my room with a pending transaction on my account, but he said “nobody has already paid.” Then he referenced security cameras being everywhere, implying I was trying to commit fraud or something. My reservation was made under a nickname that I go by, but the last name matches my ID and credit card. Once he confirmed that I was the same person, he seemed fine, but he was being rude before I even said anything. I understand that there are disingenuous people out there who do commit fraud, but treating a customer like a criminal right off the bat does not make a good impression. He seemed perfectly polite to the man in front of me. Maybe because he was a member, or maybe because he was a man? I should have probably cancelled the reservation and found another hotel.
• RO

  Rajane Alma Oz

  Feb 16, 2026
  5.0
  This Holiday Inn Express & Suites Yorkville, Illinos, is an area where you can just walk around to restaurants, Cinema Theater, and shopping places. The breakfast is typical. It's clean but what I love is the front desk and customer service. Luisa is very respectful, with friendly smile, and fast to help what you need. My only complaint is that the hair conditioner is in the shower is wrong. The bottle says hair conditioner but the liquid inside is shampoo. My hair was so wiry because I shampooed twice. This problem was corrected right away by the front desk personnel (Luisa), she gave me a bottle of hair conditioner. Thank you. Highly recommended.
• M7

  MSS 7337

  Feb 9, 2026
  1.0
  I had a very frustrating experience with management regarding billing. I was charged $412 for three nights that I did not stay, plus an additional $260 incidental/damage charge, totaling $672. I was told this was allegedly due to “burn holes in the carpet,” but no one has been willing to explain the charge, provide photos, or give any documentation. I have repeatedly tried to contact the manager to discuss and resolve this, but he refuses to speak with me or return my calls. If there was legitimate damage, I should have been informed properly and given a chance to understand or dispute it — not ignored while being charged hundreds of dollars. The lack of communication and transparency from management is unacceptable. I strongly advise future guests to carefully review their charges and be cautious if any billing issues arise.
• JM

  Jeff Mastel

  Jan 28, 2026
  5.0
  Chris and his staff have treated us very well this past week and a half. We are out of our house due to repairs and they have been nothing short of amazing! Cleaning staff has been on Point with what ever we need. Shout out to Nancy for her hospitality and overall kindness. My kids and I have talked with her every morning before school. Great location. Plenty of attractions near by.

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