Business Details
About
HotelConference CenterBusiness Meeting LocationsHoliday Inn Express
Welcome to the Holiday Inn Express in Yorkville, IL
Come experience the Brand New Holiday Inn Express in Yorkville, IL. Where you will be pleased with the convenience our location has to offer and our deep passion for hospitality for all of our guests.
We are located in the western suburbs of Chicago near Sugar Grove, Aurora, Montgomery, Oswego, Plainfield, and Naperville. Located at the intersection of Route 34 and Route 47. I-88 directly north and I-355 and I-55 to the east. You will find the welcoming warmth of a small town with easy access to the big city of Chicago.
We invite guests traveling to Waubonsee Community College, Stuart Sports Complex, Rush Copley Medical Center, and Aurora University to come stay with us. Visit Chicago Premium Outlet Mall, The Paramount Theater, and Hollywood Casino.
Yorkville attractions include Raging Waves Water Park, Farnsworth House, and Home of Law Office Music Hall. Directly on our compass, within walking distance, you will discover NCG Theater, Flight Tasting Room, Burnt Barrel Beer & Burger Bar, & Grace - A French Bristro.
Our hotel offers a complimentary hot breakfast, indoor pool and hot tub, high speed internet, fitness center, and business center for your traveling convenience. Plan your next off site meeting in our board room. Stay with us for a unique experience. Book your stay today!
Location
Holiday Inn Express & Suites Yorkville by IHG
577 E Kendall Drive, Yorkville, IL
60560, United States
Hours
Reviews
3.9
458 reviews
5 stars
279
4 stars
53
3 stars
25
2 stars
12
1 star
89
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted significant cleanliness problems, including dirty rooms, bathrooms, and common areas.
Customer Service
There were numerous complaints about rude and unhelpful staff, particularly at the front desk, leading to a poor customer experience.
Amenities and Maintenance
Guests reported issues with broken amenities, such as the pool and HVAC systems, and dissatisfaction with the quality of breakfast offerings.
Positive Staff Experiences
Despite the negative feedback, some guests praised specific staff members for their helpfulness and hospitality.
Booking and Charges
Several customers experienced issues with reservations, including overbooking and unexpected charges, leading to frustration and distrust.
- SRSkylar RillDec 29, 20251.0Don’t stay here. The room was not clean, I had to change all my bedding at 11pm because it was dirty and clearly not changed from the previous guest. I checked out a day early and the hotel staff refused to issue me a refund for the unused night.
- PRPatricia RyanDec 29, 20253.0Good location within walking distance of many restaurants. The hotel itself is definitely catered to business men. For example the bed is about 4 feet high so as a petite 5ft 4in woman I had to hop up to get in. Also, the lighting in the bathroom is incredibly dim. Nice ambiance however,not good for putting in makeup. In addition to that the internet is very slow and the breakfast consists of very low quality protein. Also, the rooms aren't equipped with the usual complimentary items as other hotels. There is a sign in the bathroom that reads, if you need anything call the office. Well they are not very nice when I call so forget it. One last thing, there is no Bible in the room and no religious channels on the television. Ultimate deal breaker. I will not stay here again.
- ZWZianria WillieDec 22, 20255.0I come to this hotel at least once or twice a month I Didn’t have any favorite staff members until today. Chris and Nancy are the best. Chris manages the front desk. He is very hospitable. It doesn’t matter what hour of the day or night he will cater to whatever you need Nancy such a pocket for the sunshine. I loved the hospitality from them both! The rooms are very clean. The bathrooms are clean. It’s like a home away from home. I never have any complaints. 10 out of 10 experience if and when you do book here, I hope you come across Chris and or Nancy They deserve a raise!
- QPQuentin PlockDec 20, 20251.0This hotel has become very dirty and isn’t well cared for. In my room there is blood or bloody mucus on the wall, the carpets are filthy, the TV doesn’t work, the toilet is broken, the shower is moldy. In the breakfast bar, the pancake machine is broken, the rest of the prepared food is burnt beyond recognition, the juice machine is empty. No one at the front desk or kitchen area. It’s a shame and a disgrace.
- BTBret TredwayDec 15, 20253.0We stayed for two nights to attend a family members funeral. The room was clean and the bed was comfortable. However, the bathroom lacked a bit... The shower door did not slide well and the caulking on the tile was grungy. The worst part of our stay was that you heard every foot step from the room above us, so loudly that it woke us and our parents up in the room next door! This is a poor construction problem that I don't blame the staff for but we will not be returning. The breakfast staff was awesome though!!!
Frequently Asked Questions About Holiday Inn Express & Suites Yorkville by IHG
What are the check-in and check-out times at Holiday Inn Express & Suites Yorkville?
Check-in is at 3:00 PM and check-out is at 11:00 AM.
Is parking available and is it free at the hotel?
Yes, the hotel offers free parking for guests.
Does the hotel provide a free breakfast for guests?
Yes, a complimentary hot breakfast buffet is available for all guests.
Are pets allowed at Holiday Inn Express & Suites Yorkville?
No, dogs are not allowed on the property.
What fitness amenities are available at the hotel?
The hotel has a free fitness center with elliptical machines, treadmills, and free weights.
Does the hotel offer free Wi-Fi and where is it accessible?
Yes, free Wi-Fi is available in public areas of the hotel.
What COVID-19 safety and sanitation measures does the hotel implement?
The hotel uses commercial grade disinfectants, enhances cleaning in common areas and guest rooms, removes high-touch items, provides sanitizer, and trains employees in cleaning and handwashing procedures.
Are there any nearby dining or entertainment options guests can visit?
Yes, nearby you can enjoy Grace Coffee and Wine, Flight Tasting Room & Bottle Shoppe, Burnt Barrel Beer & Burger Bar, NCG Theater, and Station One Smokehouse.
Are there wellness and spa services close to the hotel?
Yes, guests can visit nearby Wholehearted Therapeutic Massage and 4 You Massage for massage therapy services.
What public services or conveniences are located near the hotel?
Nearby are services like The Natural Pharmacy, Midland States Bank, and several real estate agencies including Monica Stutts-Realtor and Coldwell Banker Real Estate Group.