About
HotelBest Western
Located in Troy,IL, the Best Western Troy Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Hours
Reviews
4.0
662 reviews
5 stars
319
4 stars
172
3 stars
65
2 stars
37
1 star
69
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about cleanliness, including dirty rooms, stained linens, and unkempt bathrooms.
Staff Performance
Many customers praised the friendly and helpful staff, noting their hospitality and willingness to assist.
Breakfast Quality
Feedback on breakfast was mixed, with some guests finding it adequate while others criticized the limited options and quality.
Facility Condition
Several reviews mentioned the need for updates and repairs, citing issues like broken amenities, outdated decor, and general wear and tear.
Pest Problems
There were alarming reports of bedbugs and other pest-related issues, leading to significant dissatisfaction.
- CCCarol ColeDec 1, 20255.0Nice, clean hotel. Double queen room was larger than expected. Breakfast was good, no one bothered me, owner was very courteous and friendly. Will stay again.
- RRRima RshtuniNov 9, 20253.0This hotel is not what it looks like on the pictures. Its more like hotel 6 same category. Breakfast is a joke, sausage, heavy and powder eggs, no fruits, no pancakes ,no waffles maker just cheap bare minimum breakfast. Rooms were ok, but still cracks in the bathroom tiles, bathtub seals yellow as well tiles. All the carpets in the hallways are old and dirty. This hotel is in the same category as Motel6 or Motel7 and so on.
- IEIngimar EydalOct 27, 20255.0Clean and comfortable! Friendly staff!
- JUJeff UrbanOct 20, 20254.0Staff here are fantastic, helpful and very hospitable. The room we had was very spacious. Breakfast was ok. Coffee was not impressive. Facility needs some updating. Exterior looks like it is under construction. Inside of bathrooms are tired and overall in need of a make-over. Good value.
- ARAndrea RogersOct 19, 20255.0I walked in, immediately felt like home. The staff were not employees, they treated you as they had known you forever. Kind , caring, funny. I loved it .I will always stay here, in the future.
Frequently Asked Questions About Best Western Troy Hotel
What is the address of Best Western Troy Hotel?
Best Western Troy Hotel is located at 2020 FORMOSA RD, Troy, IL 62294, US.
Does Best Western Troy Hotel offer free Wi-Fi to its guests?
Yes, the hotel provides free Wi-Fi for all guests in their rooms and business center.
What are the operating hours of Best Western Troy Hotel?
The hotel is open 24 hours a day, seven days a week.
Is there a special promotion currently available at Best Western Troy Hotel?
Yes, stay 2 nights and receive a $50 Best Western Gift Card as part of their featured promotion.
What amenities does Best Western Troy Hotel emphasize to ensure a restful stay?
Cleanliness, value, superior customer service, and free internet access are top priorities to ensure guests have a comfortable and productive stay.
How can I contact Best Western Troy Hotel?
You can reach them by phone at +1 618-667-6200 or by fax at +1 618-667-9229.
Where can I find more information or book a room at Best Western Troy Hotel online?
Visit their website at http://bestwestern.com or their direct booking page on Best Western's site.
What are some nearby hotels to Best Western Troy Hotel?
Nearby hotels include the Holiday Inn Express & Suites Troy (currently closed) and Red Roof Inn.
How might guests use nearby hotels like the Holiday Inn Express & Suites Troy when visiting the area?
While the Holiday Inn Express & Suites Troy is currently closed, travelers looking for alternate nearby lodging might consider other options such as the Red Roof Inn, helping them find accommodation close to Best Western Troy Hotel.
Are there any benefits to staying at Best Western Troy Hotel considering its location near other hotels?
Best Western Troy Hotel offers value, superior customer service, and free internet, distinguishing it from other nearby hotels like the Holiday Inn Express (closed) and Red Roof Inn; its central location in Troy, IL, makes it convenient for travelers exploring the area.