Brand Certified
Best Western Troy Hotel
4.0(666 reviews)
Certified by Best Western Troy Hotel • Mar 01, 2026
Business Details
2020 FORMOSA RD, Troy, IL
62294, United States
Certified by Best Western Troy Hotel • Mar 01, 2026
(618) 667-9200
Certified by Best Western Troy Hotel • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Troy Hotel • Mar 01, 2026
About
Certified by Best Western Troy Hotel • Mar 01, 2026
HotelBest Western
Located in Troy,IL, the Best Western Troy Hotel is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Troy Hotel • Mar 01, 2026
Hours
Certified by Best Western Troy Hotel • Mar 01, 2026
Reviews
4.0
666 reviews
5 stars
320
4 stars
172
3 stars
67
2 stars
37
1 star
70
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted significant cleanliness problems, including dirty rooms, mold, and unclean bathrooms.
Friendly Staff
Many customers praised the staff for being friendly, helpful, and accommodating.
Breakfast Quality
The breakfast offerings were frequently criticized for being limited and poorly stocked.
Facility Condition
Several reviews noted that the hotel is in need of renovations and updates, with many areas described as worn or rundown.
Mixed Experiences
While some guests had positive experiences, others reported severe issues such as bed bugs and unresponsive staff.
- CKChristine KendallFeb 26, 20261.0The workers were very friendly. However, the place was a mess. My kids thought the outside looked like a haunted house. Half the inside is shut down for construction and it made everything smell. In addition, our room wasn't clean. There were spider webs in the corner, stains on the walls, the cover for the light in the bathroom was missing, someone's old soap was left on the top ledge of the shower, the carpets didn't appear to be vacuumed adequately, the fridge was dirty, and next to the fridge was filthy with dust. Not to mention, housekeeping didn't come a single time during our 3 night stay. I would not recommend staying here.
- RWRobert WhittingtonFeb 17, 20263.0Friendly staff. Decent breakfast bar. Motel is a little rundown but not to bad. Fridge and microwave in room. Good location. Restaraunts close by. The cleanliness however leaves much to be desired. Trash left in room from a previous occupant. Mold in the toilet. Splash back and hairs on the toilet seat and lid. Towels were dingy looking. I can only imagine how long it has been since the bed covers were actually washed.
- TKTwilla KesslerFeb 14, 20263.0Check in was easy, attendant was nice. But room was not clean. Hair in bathroom, very thin sheets, couldn’t drink room coffee because of residue in the water. Breakfast was not stocked when it should have been open, cool gravy…no biscuits. Orange juice was not in dispenser, coffee was instant not brewed…. Very disappointed . The attendant working the desk at check out was nice. Hotel was just not what expected.
- CCCarol ColeDec 1, 20255.0Nice, clean hotel. Double queen room was larger than expected. Breakfast was good, no one bothered me, owner was very courteous and friendly. Will stay again.
- RRRima RshtuniNov 9, 20253.0This hotel is not what it looks like on the pictures. Its more like hotel 6 same category. Breakfast is a joke, sausage, heavy and powder eggs, no fruits, no pancakes ,no waffles maker just cheap bare minimum breakfast. Rooms were ok, but still cracks in the bathroom tiles, bathtub seals yellow as well tiles. All the carpets in the hallways are old and dirty. This hotel is in the same category as Motel6 or Motel7 and so on.
Frequently Asked Questions About Best Western Troy Hotel
What is the address of Best Western Troy Hotel?
Best Western Troy Hotel is located at 2020 FORMOSA RD, Troy, IL 62294, US.
Does Best Western Troy Hotel offer free Wi-Fi to its guests?
Yes, the hotel provides free Wi-Fi for all guests in their rooms and business center.
What are the operating hours of Best Western Troy Hotel?
The hotel is open 24 hours a day, seven days a week.
Is there a special promotion currently available at Best Western Troy Hotel?
Yes, stay 2 nights and receive a $50 Best Western Gift Card as part of their featured promotion.
What amenities does Best Western Troy Hotel emphasize to ensure a restful stay?
Cleanliness, value, superior customer service, and free internet access are top priorities to ensure guests have a comfortable and productive stay.
How can I contact Best Western Troy Hotel?
You can reach them by phone at +1 618-667-6200 or by fax at +1 618-667-9229.
Where can I find more information or book a room at Best Western Troy Hotel online?
Visit their website at http://bestwestern.com or their direct booking page on Best Western's site.
What are some nearby hotels to Best Western Troy Hotel?
Nearby hotels include the Holiday Inn Express & Suites Troy (currently closed) and Red Roof Inn.
How might guests use nearby hotels like the Holiday Inn Express & Suites Troy when visiting the area?
While the Holiday Inn Express & Suites Troy is currently closed, travelers looking for alternate nearby lodging might consider other options such as the Red Roof Inn, helping them find accommodation close to Best Western Troy Hotel.
Are there any benefits to staying at Best Western Troy Hotel considering its location near other hotels?
Best Western Troy Hotel offers value, superior customer service, and free internet, distinguishing it from other nearby hotels like the Holiday Inn Express (closed) and Red Roof Inn; its central location in Troy, IL, makes it convenient for travelers exploring the area.
Brand Certified Facts from Best Western Troy Hotel
This information is certified by Best Western Troy Hotel and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: