Brand Certified
Hilton Garden Inn Springfield, IL
3.9(959 reviews)
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
Business Details
3100 S. Dirksen Parkway, Springfield, IL
62703, United States
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
(217) 529-7171
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
https://www.hilton.com/en/hotels/spigigi-hilton-garden-inn-springfield-il/
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
About
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
HotelHilton
At the Hilton Garden Inn Springfield hotel in Springfield, Illinois, you'll find everything you need including complimentary high-speed Internet access and remote printing provided by PrinterOn in all guest rooms.
Hilton Garden Inn Springfield Hotel features include: Great American Grill offering Breakfast and Dinner seven days a week, Evening Room Service and on site catering, 24-hour Pavilion Pantry convenience mart, Pavilion Lounge serving your favorite alcoholic beverages, Complimentary self parking, Complimentary 24hr business center, Wireless Internet service in public areas and all meeting rooms, Indoor heated pool, complimentary fitness center, Four state-of-the-art meeting rooms with seating up to 200 for meal functions.
117 comfortable guest rooms at the Hilton Garden Inn Springfield Hotel feature: Complimentary wired and wireless high-speed Internet access, Complimentary secure, remote printing to the 24hr business center, Oversized work desk, Ergonomic desk chair, Desk level outlets, Speakerphone with voicemail at desk, Refrigerator, microwave and coffee maker, Iron, ironing board and hairdryer, Complimentary USA Today delivered each weekday morning, Pay-per-view movies and sporting events, Rooms with whirlpool tubs, Suites, ADA Compliant rooms, GSS king beds with the feature to soften or firm the mattress to your comfort.
In the City of Springfield: Easy access off I-55 at exit 94, Convenient to shopping restaurants and movie theaters,
4.5 miles to the Illinois State Fair Grounds, 3.5 miles to center of downtown Springfield, 3 miles to the Abraham Lincoln Presidential Library and Museum.
***** Everything. Right Where You Need It. *****
Location
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
Hilton Garden Inn Springfield, IL
3100 S. Dirksen Parkway, Springfield, IL
62703, United States
Hours
Certified by Hilton Garden Inn Springfield, IL • Mar 01, 2026
Reviews
3.9
959 reviews
5 stars
423
4 stars
282
3 stars
114
2 stars
62
1 star
78
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Numerous reviews highlighted concerns about cleanliness, including dirty bathrooms, stained linens, and overall neglect in room maintenance.
Staff Performance
While many guests praised the friendliness and helpfulness of the staff, there were also complaints about poor management and inadequate customer service.
Amenities Disappointment
Guests expressed dissatisfaction with the lack of complimentary breakfast and the closure of the hot tub, which was misleadingly advertised.
Room Condition
Several reviews noted that the rooms were outdated, with issues such as uncomfortable beds, poor water pressure, and general wear and tear.
- JHJennifer Harrison3 days ago1.0This place refused to give me a jump start. Very condescending front desk employee at 6:30 am. Diamond member here.
- MVMike VeldmanFeb 21, 20261.0Probably the worst hotel I’ve stayed at in years. Rooms are gross, area is pretty sketchy, staff is incompetent. Can’t wait to never stay here again.
- TCTony CafeoFeb 19, 20261.0I accidentally booked this location (Springfield, IL), when I meant to book Springfield, OH. I was able to book for Springfield OH for the same night but the IL location refused to cancel the reservation and stated my travel agency would need to speak with the General Manager the following day. After several attempts to reach them, they got in contact and the GM refused to assist, stating we have no proof (we do, as I have a receipt from the correct location), and I am effectively stuck working with my bank to resolve the issue so that I'm not paying for two rooms in two different states for the same night. Will never book with this hotel as I sometimes stay in Springfield IL, and I am considering switching to Marriot Hotels going forward. Tired of dealing with awful customer service through Hilton brands. I am submitting a complaint to Hilton corporate as well.
- KYKat YoheFeb 19, 20261.0We stayed this past Monday (February 16, 2026) and arrived very late, just hoping to sleep. Unfortunately, the stay was disappointing from the moment we entered our handicap‑accessible mobility room. The bathroom door handle was extremely loose, which I could have overlooked, but then there was no hot water at all. There was also no shampoo in the bathroom. We decided to skip showers since we were leaving early and just try to rest in what Hilton Garden Inns are usually known for: soft, fluffy beds. Then my husband set his bag on the desk chair and placed his CPAP bag on the desk, and the entire desk wobbled like it was about to fall apart. It was so unstable that if I—or any other disabled guest—had leaned on it for balance, it could have ended very badly. After he warned me, I avoided all the furniture except the bed, which unfortunately was not the big fluffy bed we expected. Normally Hilton Garden Inns are reliable, but this room felt neglected, unsafe, and far below the standard we’ve come to expect, especially for an accessible room where safety should be the priority.
- FFFlossieFeb 8, 20264.0Every person we came in contact on this property was AMAZING! They really went above and beyond to make us feel at home away from home. The rooms were clean and had everything you could need. Beds could be a little more comfy, but with location to everything, I would totally stay here again.
Frequently Asked Questions About Hilton Garden Inn Springfield, IL
What are the check-in and check-out times at Hilton Garden Inn Springfield, IL?
Check-in is from 3:00 PM and check-out is by 11:00 AM.
Does the hotel offer free Wi-Fi for guests?
Yes, Hilton Garden Inn Springfield provides free Wi-Fi in public areas and guest rooms.
Are pets allowed at the Hilton Garden Inn Springfield?
Yes, both cats and dogs are welcome at the hotel.
Is parking available at the hotel and is there a charge?
Complimentary self-parking is available for guests.
What dining options are available at Hilton Garden Inn Springfield?
The hotel has one restaurant, Great American Grill, serving breakfast and dinner daily, along with a bar/lounge and 24-hour Pavilion Pantry convenience mart.
Does the hotel have an indoor pool and fitness facilities?
Yes, there is one indoor heated pool and a complimentary fitness center available for guests.
Are the hotel facilities accessible for guests with mobility needs?
Yes, the hotel offers accessible parking, elevator access, and is mobility accessible.
What nearby dining options can guests visit around Hilton Garden Inn Springfield?
Nearby dining options include Panera Bread for bakery and cafe offerings, Arby's for sandwiches, and Long John Silver's for seafood.
Are there convenient financial services near the hotel?
Yes, guests can find U.S. Bank ATM and CEFCU ATM close by for banking needs.
What nearby entertainment and shopping options are close to Hilton Garden Inn Springfield?
Guests can enjoy AMC Springfield 8 cinema for movies, Capital City Shopping Center for shopping, and Spirit Halloween costume store nearby.
Brand Certified Facts from Hilton Garden Inn Springfield, IL
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