Holiday Inn Express & Suites Jacksonville by IHG

Reviews

• BP

  B Philips

  1 day ago
  5.0
  Great experience! Stayed here on a long road trip and it was perfect for a weary traveler. The staff is very professional and especially my room was very clean, the bed comfortable, and the atmosphere quiet. Naren at the front desk was exceptionally pleasant and friendly and super helpful. Definitely I will be back here again and again.
• NP

  Nikki P

  3 days ago
  1.0
  Rooms are filthy and dusty. Carpet stained and torn. Air conditioner has cracks all around it and has never been cleaned. Curtains are dirty and torn to rn . Nothing works in the rooms besides the showers. Be careful because house keeping don’t clean at all. Was given a room where somebody peed in the middle of bed and the comforter was filthy. This motel is more like a days inn not a holiday inn.
• BL

  Brad Lowrie

  Dec 24, 2025
  1.0
  MINUS 50 stars! This is NOT AN IHG property. We pay to stay at IHG properties bc you know what to expect. It was run down, filthy, broken furniture, BAD BAD BAD. I talked to the new owner who said they are trying to bring it up to status but there were so many PRACTICAL easy fixes left undone. THERW WAS BLACK MOLD on a return air duct that he said he had seen (I'd hope so it was right above the desk) but yet left. The convenience concierge area for snacks etc was almost bare (WHY? easy fix) Stains in carpet or furniture ( WHY? GET A MACHINE and clean it) Pictures tell the story EXCEPT the LACKIDAISICAL attitude of the owner AND STAFF!! IM still waiting on my REFUND OR POINTS from him and/or IHG. SHAME ON YOU BOTH. SEE THE PICTURES
• BD

  Bob Davenport

  Nov 11, 2025
  2.0
  Breakfast is a huge disappointment, no yogurt, no hot water at breakfast for 3 days despite requests, owners kids coughing on the buffet. Tile in bathroom kind of hazardous due to uneven surface and sharp edges. A.c is nasty. Have been coming here for years (decades) but unfortunately this is our last stay here.
• SL

  Stacey Luttrell

  Oct 24, 2025
  2.0
  Stayed here once before and was not really impressed. Parking lot needs repair. You can tell they tried but there is still cracked, loose areas of concrete. At 4am, front entrance was not secure, no key needed for entry. Most IHG properties offer coffee/hot water 24/7 but none available until 6am. Breakfast 7-10am which is rather late for business travelers. No yogurt. Didn't try anything else as it did not look appetizing. Carpets are not clean, ceramic tiles cracked. No hand soap in room. Had to run water thru keurig to clean before using the one pod of coffee in room. Water does not get very hot, low water pressure. Furniture in room is dated, chipped and upholstery is very dirty. Mattress was fairly comfortable and pillows appear to be recently replaced, but no protective cover between pillow case and pillows. Air/heat units are filthy, grime is visible on vents. Window covering are dusty. Screen has been cut. Window frames are dirty. Elevator is a little noisy, door is loose when in operation. Front desk attendant announced my room number when checking in to all guests in lobby area. Did not recognize my rewards free night (used when making reservation) provided copy of reservation showing it was booked using this certificate but she said this would have to be approved by management. We will see when checking out what happens.

Frequently Asked Questions About Holiday Inn Express & Suites Jacksonville by IHG