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About
HotelHilton
When searching for hotels in Schaumburg, there are many options, but the Hilton Garden Inn Schaumburg rises above the rest. Located in the northwest suburbs of Chicago, this Schaumburg hotel puts you in close proximity to major employers such as Motorola, Zurich American Insurance, Experian, Paylocity, Verizon, and many more. When staying at our Schaumburg hotel, you can explore many fun places that are right at your doorstep. Discover the floors of wonderful finds at the nearby IKEA, shop at Woodfield Mall, one of the largest malls in America, take in a Boomers baseball game at Wintrust Field, or go back in history with a dinner and show at Medieval Times.
Bright, clean and well designed, our hotel in Schaumburg offers everything you expect in a Hilton property, including superior service. Our Schaumburg hotel guest rooms and suites feature complimentary Internet access, a mini-refrigerator, and a microwave. We invite you to enjoy breakfast at our Garden Grille and Bar and make use of our indoor pool and fitness center. For a great hotel, our Hilton Garden Inn Schaumburg is it.
Location
Hours
Reviews
4.3
1,153 reviews
5 stars
659
4 stars
306
3 stars
96
2 stars
39
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being friendly and helpful, while others were criticized for poor communication and handling of issues.
Cleanliness
Rooms were generally reported as clean, but some guests noted issues with odors and maintenance, such as musty smells and dirty linens.
Amenities
Guests appreciated the location and amenities like the pool and breakfast options, but many expressed disappointment over the lack of complimentary breakfast and high prices for food.
Room Quality
Rooms received mixed feedback; while some found them comfortable and well-maintained, others reported issues with size, noise, and outdated facilities.
- NANabille AbdullahJan 4, 20265.0We stay here when visiting Illinois
- BPBlake PlattnerDec 27, 20252.0The rooms were clean and the fitness room was a nice amenity. Unfortunately, our stay was overshadowed by a major inconvenience: the elevator was broken (apparently has been for 3 weeks), and we were never warned ahead of time. Traveling with a baby, we had to haul multiple rounds of luggage up 12 flights of stairs, which was exhausting and very frustrating. A heads-up before arrival would have made a big difference and allowed us to plan accordingly. Clean hotel, but the lack of communication and accessibility was very frustrating.
- KWKylee WagnerDec 26, 20251.0I’m beyond frustrated with this experience. The elevators have been out for over a week, yet there was no notice anywhere on the website or during booking. I specifically chose this hotel for its location and because I needed an accessible room. I wasn’t informed about the elevator outage until I arrived at check-in at 8:30 PM, which left me scrambling to find another hotel last minute. The only option offered was to cancel my reservation and rebook at another hotel at the current rate, nearly double what I originally paid. Failing to disclose a prolonged elevator outage, especially when accessibility is impacted, is unacceptable. This should have been clearly communicated before booking or arrival.
- SSSarah ScrogginsDec 21, 20251.0Had a reservation for the 19th of December. Get to the hotel at 4 only to be told their elevators didnt work and we could cancel as we were booked on the third floor. My issue is this didnt just happen before we arrived. No attempt was made to contact us. It was a take it or leave it situation and we had reservations at 5:30. They called a single hotel to "help" us and had orginally said they would walk us over. That didn't happen and we were offered "points" if we were members as compensation. There was no effort made at all. They handled the situation horribly for being a hilton brand hotel. Ended up at the Fairfield Inn next door. They were wonderful.
- MRMidwest Food ReviewsNov 25, 20253.0Nice place, we stay here a lot, rooms are good, but communication is still less lacking at this location, reserved a room Saturday 3pm check in came, never got our digital key until we called around 6:30 I believe —- finally was told there was a issue with the room, you would think they’d call or text or email to let you know right but no? Anyways — had to pick another room, so they got us another, got a generic email response and possibly a call from thier “general manager” Adriana on how it will be discussed with leader ship, same response she uses here, but will it really though? 👎 . Hope she will manage this location better, disappointed in the level of professional she has.
Frequently Asked Questions About Hilton Garden Inn Schaumburg
What are the check-in and check-out times at Hilton Garden Inn Schaumburg?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hilton Garden Inn Schaumburg offer free Wi-Fi to guests?
Yes, free Wi-Fi is available in public areas for all guests.
Are pets allowed at Hilton Garden Inn Schaumburg?
Yes, both cats and dogs are welcome at the hotel.
Does the hotel have accessibility features?
Yes, Hilton Garden Inn Schaumburg provides accessible parking and elevators, making it mobility accessible.
What on-site amenities does Hilton Garden Inn Schaumburg offer?
The hotel features a bar, restaurant, indoor pool, fitness center, gift shop, vending machines, and a business center.
Can guests park their cars at the Hilton Garden Inn Schaumburg?
Yes, self-parking is available for guests at the hotel.
Is Hilton Garden Inn Schaumburg eco-friendly?
Yes, the hotel has eco certifications such as ISO14001 and ISO50001, and runs energy conservation and recycling programs.
What nearby attractions can guests visit near Hilton Garden Inn Schaumburg?
Guests can visit Woodfield Mall, one of the largest malls in America, enjoy a game at Wintrust Field, or experience a dinner and show at Medieval Times.
Are there other hotels close to Hilton Garden Inn Schaumburg?
Yes, nearby hotels include Towneplace Suites By Marriott, Fairfield Inn & Suites by Marriott, Hawthorn Suites by Wyndham, Candlewood Suites, and DoubleTree by Hilton Chicago Schaumburg.
How can guests access Hilton Garden Inn Schaumburg using local transit or transportation?
While the hotel does not offer airport shuttle services, guests can benefit from accessible parking and nearby public transportation options to easily reach the hotel.