Business Details
About
Hotel
The DoubleTree by Hilton Chicago Schaumburg invites you to discover warm hospitality, deluxe lodging and impeccable service at the most accommodating of hotels in Chicago and Schaumburg. Reserve your stay at our centrally located hotel within the Schaumburg business district on National Parkway, 25 minutes from O'Hare International Airport and 30 miles from downtown Chicago.
Ideal for business or vacations, our full-service, 188-room hotel also offers immediate access to major corporations including Zurich, Motorola and Home Depot Training Center. Guests of our hotel also enjoy an abundance of Chicago area attractions including sports venues, convention facilities, restaurants, shopping and entertainment.
Explore this vibrant area, and then retreat to Schaumburg's most thoughtfully appointed guest suites and hotel room accommodations. Experience the luxurious comfort of our Sweet Dreams by Doubletree and enjoy our many standard guest services and room amenities that will make your stay with us pleasant and relaxing.
Location
DoubleTree by Hilton Chicago Schaumburg
800 National Parkway, Schaumburg, IL
60173, United States
Hours
Reviews
3.7
1,185 reviews
5 stars
455
4 stars
341
3 stars
160
2 stars
71
1 star
158
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous reviews highlighted poor customer service, including unhelpful staff and rude interactions at the front desk.
Cleanliness
Guests frequently reported unclean rooms, including hair in bathrooms, dirty towels, and overall lack of proper housekeeping.
Maintenance Problems
Many customers noted maintenance issues such as broken elevators, malfunctioning TVs, and plumbing problems, including clogged drains.
Amenities Availability
The hotel often had closed amenities, such as the pool, and breakfast was not included, leading to dissatisfaction among guests.
Room Conditions
Rooms were described as outdated and in need of renovation, with issues like musty odors, uncomfortable beds, and inadequate bathroom facilities.
- LTLashana ThompsonNov 10, 20255.0Stayed overnight for a short little getaway...very nice hotel and in close proximity to just about everything
- CNCHRIS NEWTONNov 9, 20253.0The staff here are very professional and welcoming. The rooms need some deep cleaning and minor updates. The location is perfect for shopping and lots of dining options close by.
- AIAlece IngramNov 8, 20251.0I recently bought cookies from this location. The front desk clerk Laura has given me free cookies. Everytime I’ve come in to this location. She has given me up to 6-8 cookies and I would tip her. I decided to buy some cookies this time and she sold me old cold cookies. I didn’t notice it til I got home so my husband drove me back the next day and she refused to give me fresh cookies and I brought them all back to her… I spent $12 on 6 old cookies and I would appreciate it if I can get my money back. I don’t even want any cookies at this point.
- SPSachin PatelOct 26, 20253.0Rooms are clean, but service definitely could be better. We stayed at the hotel for 2 days. After 1st day, our room was not cleaned. We were told we have to request for cleaning of the room everyday. There was no door handle tag that we could place in the room to let housecleaning know to clean the room. Next day morning, I requested for the towels and they were out of towels in the lobby and they could get us the towels for more than an hour. I am writing this review sitting in the lobby of the hotel waiting for the towels and front desk lady just doesn’t seem to care. Asking the front desk lady, I was told don’t harass me. Very rude and unprofessional behavior. Reading the google reviews, it seems like this is a repeated complaints from the hotel guests and owners don’t seems to address the main issues - which is service.
- NSNate ShepardOct 19, 20253.0This hotel is a prime example of American corporate decline. I was forced to stay here as a stay-to-play hotel for an ice hockey tournament. There was no housekeeping service for the three days we were there, so on the second night we had to ask for fresh towels. TV turned on but didn't act like it until you started changing channels, of which half had no sound or grainy/boxy digital picture. Nice shower head but the tub could use some clog remover. Since there's no exhaust fan, the bathroom feels like a sauna after even the quickest shower. It's also a strange contrast having a nice granite countertop and modern wallpaper with worn wood cabinets that are missing a handle or two. The elevators are annoying. You have to push the buttons very deep to register the push, sometimes multiple attempts are needed. The elevator doors take forever to open on the lobby level. The one real plus is that the a/c control actually works. Don't know that I would come back to this location.
Frequently Asked Questions About DoubleTree by Hilton Chicago Schaumburg
What type of accommodations does DoubleTree by Hilton Chicago Schaumburg offer?
The hotel offers 188 thoughtfully appointed guest suites and rooms with deluxe lodging and impeccable service.
Is DoubleTree by Hilton Chicago Schaumburg accessible for guests with mobility needs?
Yes, the hotel provides accessible parking and elevators, ensuring mobility accessibility.
Does the hotel have a fitness center?
Yes, it has a fitness center available for free, including equipment like elliptical machines, treadmills, free weights, and weight machines.
Are pets allowed at DoubleTree by Hilton Chicago Schaumburg?
Yes, both cats and dogs are welcome, as the hotel is pet-friendly.
What dining options are available at the hotel?
The hotel features one restaurant, offers breakfast, and has a bar. Room service is also available.
What are the standard check-in and check-out times?
Check-in time starts at 3:00 PM and check-out time is at 12:00 PM.
Is parking available at the hotel?
Yes, self-parking is available for free to guests.
Does the hotel provide Wi-Fi access?
Yes, Wi-Fi is available in public areas along with public internet terminals.
What nearby hotels could I consider for comparison or additional accommodation options?
Nearby hotels include the Windham Garden Hotel and Hilton Garden Inn Schaumburg, which may offer alternative lodging or dining options.
Are there any nearby attractions or facilities I can visit before or after my stay?
Yes, nearby you can find the National INDIA HUB, a community center and sports venue, and the Home Depot Support Center. These places offer cultural, recreational, and shopping experiences for guests.
How can I use nearby services for convenience during my stay?
You can use the LibertyX Bitcoin ATM nearby for financial transactions, and visit the American Medical Women’s Association or US Oncology facilities if medical services are needed.