Best Western Schaumburg – O’Hare NW

3.8
150 reviews
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Business Details

1730 E Higgins Rd, Schaumburg, IL
60173-5114, United States
(847) 517-8484
http://bestwestern.com
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About

Hotel
Located in Schaumburg,IL, the Best Western Schaumburg – O’Hare NW is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Schaumburg – O’Hare NW
1730 E Higgins Rd, Schaumburg, IL
60173-5114, United States

Hours

Reviews

3.8
150 reviews
5 stars
83
4 stars
18
3 stars
16
2 stars
8
1 star
25

What are people saying?

AI-generated from recent customer reviews

Staff Service

Many customers praised the friendly and helpful staff, particularly mentioning individuals like Josh, Mona, and Jim for their exceptional service.

Cleanliness

While some guests reported clean rooms, others noted issues with cleanliness, including dirty towels and unpleasant odors in hallways.

Shuttle Service

The shuttle service received mixed reviews; some guests appreciated its convenience, while others experienced long wait times and poor communication.

Breakfast Quality

The breakfast offerings were frequently criticized for being minimal and unappetizing, with several guests expressing disappointment.

Room Quality

Rooms were described as comfortable and well-maintained by some, but others reported issues such as noise, outdated facilities, and maintenance problems.
  • GW
    Goh Wah
    3 days ago
    3.0
    Reasonably clean rooms, the breakfast is OK and the staffs are friendly and helpful.
  • CA
    Coren Andrews
    Nov 6, 2025
    3.0
    Had to stay here when my flight was delayed. The room was okay except for the water pouring through the ceiling. The driver was very kind.
  • HJ
    Henry Johnson
    Oct 31, 2025
    5.0
    Great stay at the Best Western in Schaumburg. Josh, a staff member there, was super helpful and provided excellent service. Really appreciate it!
  • IL
    Ingrid Leeman
    Oct 30, 2025
    2.0
    Strange layout — long corridors to reach rooms and elevators. Breakfast was minimal but fine. I told the front desk the night before that I’d take the 10:00 AM shuttle to O’Hare. At 7:15 AM, I was called and told it was changed to 9:00 AM due to “schedule issues.” Being woken up early after a late night was unacceptable. A professional hotel should notify guests of any change the evening before — not call them at 7:15 AM. Now I’m stuck at the airport 3 hours early, after missing my flight the night before because of an AA delay. Poor communication and management.
  • VT
    Vaneice Terry
    Oct 12, 2025
    1.0
    Unfortunately the location and 24/7 shuttle service do not make up for the shameful and dismissive service at the front desk. The opposite of customer service with fairly blatant preference of which customers they prefer and treat professionally. American Airlines put me in the hotel. Great service from American Airlines but this hotel clearly does not value their business or customers. I will be reaching out to American Airlines in hopes that they can leverage better service or choose a better business partner.
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Frequently Asked Questions About Best Western Schaumburg – O’Hare NW

What time is check-in and check-out at Best Western Schaumburg – O’Hare NW?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Is breakfast provided at the hotel?

Yes, complimentary breakfast is available for guests.