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Best Western Schaumburg – O’Hare NW

3.7
(176 reviews)

Business Details

1730 E Higgins Rd, Schaumburg, IL
60173-5114, United States
(847) 517-8484
http://bestwestern.com

About

HotelBest Western
Located in Schaumburg,IL, the Best Western Schaumburg – O’Hare NW is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.

Location

Best Western Schaumburg – O’Hare NW
1730 E Higgins Rd, Schaumburg, IL
60173-5114, United States

Hours

Reviews

3.7
176 reviews
5 stars
95
4 stars
19
3 stars
17
2 stars
9
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many reviews highlighted poor customer service, with instances of rudeness and unprofessional behavior from staff.

Cleanliness

Several guests reported issues with cleanliness, including dirty rooms and unpleasant odors in hallways.

Shuttle Service

Numerous complaints were made about the unreliable shuttle service, including long wait times and miscommunication.

Breakfast Quality

The breakfast offerings received mixed reviews, with many describing it as subpar or lacking variety.

Positive Experiences

Despite the negative feedback, some guests praised the helpfulness of specific staff members and the overall comfort of the rooms.
  • EA
    Edith Angel
    4 days ago
    1.0
    This is the most worst terrible hotel, the service to say the least is absolutely atrocious! Our airline was delayed and missed our connecting flight, and for our terrible luck put us in this hotel.. mind you 45 mins away from the airport. The shuttle bus was called 4 times asking for whereabouts on picking up passengers. The gal at the front desk at this hotel mentioned “yes, yes on the way, 1 hour later the shuttle bus never made it”. Keep in mind it’s 13 degrees outside we were waiting with other passengers and a shuttle bus no where near. We had to call a taxi, it was a $98 charge, to the hotel and another $116 back to the airport. We could’ve stayed at another nicer hotel for that much money with a reliable shuttle bus. Please save yourself time, stress and energy and don’t stay here. The negative comments here are very 100% valid.
  • EE
    Elimporta2
    5 days ago
    5.0
    Excellent value for the price! The hotel is super clean, well maintained, and very comfortable. I honestly thought the pictures were edited to make the place look better, but it looks exactly the same in real life — I even took my own photos as proof. The person at the front desk was extremely professional and polite, which made the stay even better. I was truly impressed to find such a gem at this rate. Everything exceeded my expectations, and I would definitely stay here again. Highly recommended!
  • CW
    Chris Wilson
    Feb 23, 2026
    2.0
    The 24/7 shuttle is a myth. It only runs on the hour and at very few hours. I had to get a cab to get there and an Uber back to the airport. Much better options closer to OHare. Save yourself the hassle. Rooms are average. Breakfast was below average.
  • MS
    margarita salazar
    Feb 20, 2026
    1.0
    worst of all rude staff shuttle sucks put 100 ppl in the van not close to airport they dont shuttle 24/7 they shuttle you when they want rude lady answers phone cant understand a bit of what she says almost missed my flight bc they wouldnt shuttle me the time i said bc is i didnt tell them in advance mind you i got to the hotel ay 1Am and needed to check out by 5am. rooms are disgusting outdated vans smells horrible. Make this you last options never will recommend or come again
  • CS
    Christopher salters
    Feb 3, 2026
    1.0
    I received word that my family was accosted here by the shuttle driver for my son 6yrs old eating breakfast he called my son stupid and put hands on my wife simply because they wasn't on the shuttle which comes every 30 mins. Damn that why did this man feel the needs to touch my wife and insult my 6yr old thats somebody baby gotdamnit this very much will result in a formal suit thank you best western for the horrendous experience. No need to offer your vein excuses I fully intend to file suit, and charges against your company, and your employee personally on behalf of my family enjoy your day 😉

Frequently Asked Questions About Best Western Schaumburg – O’Hare NW

What time is check-in and check-out at Best Western Schaumburg – O’Hare NW?

Check-in is at 3:00 PM and check-out is at 11:00 AM.

Is breakfast provided at the hotel?

Yes, complimentary breakfast is available for guests.

Brand Certified Facts from Best Western Schaumburg – O’Hare NW

This information is certified by Best Western Schaumburg – O’Hare NW and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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