Best Western Schaumburg – O’Hare NW

Reviews

• EA

  Edith Angel

  4 days ago
  1.0
  This is the most worst terrible hotel, the service to say the least is absolutely atrocious! Our airline was delayed and missed our connecting flight, and for our terrible luck put us in this hotel.. mind you 45 mins away from the airport. The shuttle bus was called 4 times asking for whereabouts on picking up passengers. The gal at the front desk at this hotel mentioned “yes, yes on the way, 1 hour later the shuttle bus never made it”. Keep in mind it’s 13 degrees outside we were waiting with other passengers and a shuttle bus no where near. We had to call a taxi, it was a $98 charge, to the hotel and another $116 back to the airport. We could’ve stayed at another nicer hotel for that much money with a reliable shuttle bus. Please save yourself time, stress and energy and don’t stay here. The negative comments here are very 100% valid.
• EE

  Elimporta2

  5 days ago
  5.0
  Excellent value for the price! The hotel is super clean, well maintained, and very comfortable. I honestly thought the pictures were edited to make the place look better, but it looks exactly the same in real life — I even took my own photos as proof. The person at the front desk was extremely professional and polite, which made the stay even better. I was truly impressed to find such a gem at this rate. Everything exceeded my expectations, and I would definitely stay here again. Highly recommended!
• CW

  Chris Wilson

  Feb 23, 2026
  2.0
  The 24/7 shuttle is a myth. It only runs on the hour and at very few hours. I had to get a cab to get there and an Uber back to the airport. Much better options closer to OHare. Save yourself the hassle. Rooms are average. Breakfast was below average.
• MS

  margarita salazar

  Feb 20, 2026
  1.0
  worst of all rude staff shuttle sucks put 100 ppl in the van not close to airport they dont shuttle 24/7 they shuttle you when they want rude lady answers phone cant understand a bit of what she says almost missed my flight bc they wouldnt shuttle me the time i said bc is i didnt tell them in advance mind you i got to the hotel ay 1Am and needed to check out by 5am. rooms are disgusting outdated vans smells horrible. Make this you last options never will recommend or come again
• CS

  Christopher salters

  Feb 3, 2026
  1.0
  I received word that my family was accosted here by the shuttle driver for my son 6yrs old eating breakfast he called my son stupid and put hands on my wife simply because they wasn't on the shuttle which comes every 30 mins. Damn that why did this man feel the needs to touch my wife and insult my 6yr old thats somebody baby gotdamnit this very much will result in a formal suit thank you best western for the horrendous experience. No need to offer your vein excuses I fully intend to file suit, and charges against your company, and your employee personally on behalf of my family enjoy your day 😉

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