Holiday Inn Express & Suites Chicago West - St Charles by IHG

Reviews

• DC

  Daniel Chen

  Mar 21, 2026
  1.0
  Stayed at this location for about 2 hours before finding what my fiancée and I think were bed bugs. My fiancée took the bug to the front desk and were told if we found more to let them know. We'll we found 4 more over the next hour and were gas lit by the front desk that it was not an issue and they had no bugs despite bring them the bugs along with photos. We were told we could get a refund or switch rooms then they back tracked afterwards saying we could not. They eventually "moved" us to a Marriott nearby that was owned by the same owner after I stood at the front desk for over an hour complaining that this was not acceptable. I don't recommend staying here EVER. We called the next day and they said it was "bat bugs" which i have no idea what that is but they did not match the photos we took. Genuinely the worse hotel experience I have ever had in over 100+ trips over 3 years traveling for work or personal travel.
• MN

  Max Van Ness

  Mar 16, 2026
  1.0
  The only thing this hotel has going for it is the location. I stayed three nights and on my final night the refrigerator compressor failed, making loud grinding noises all night long. I got almost no sleep before a very long road trip the next morning. At 5 AM I went to the lobby and was offered 2,000 IHG points, which honestly felt insulting given the circumstances. Later Rosa reached out offering 2,000 points and 10% off the room. I contacted IHG corporate, who provided 15,000 points, but explained that any refund must come directly from the hotel. When I followed up with the hotel asking them to honor the 10% discount they themselves offered, Janae refused and said IHG already handled it — despite IHG telling me the hotel had to process the refund. The rooms were dirty and clearly not maintained well if appliances are already failing like this. The way this situation was handled shows a serious lack of professionalism and hospitality. IHG should be embarrassed to have a property operating at this level under their brand.
• JD

  Joel DiNicolo

  Mar 13, 2026
  4.0
  If you have allergies this might not be the place for you to stay. Otherwise, it worked well for me.
• DE

  DEEPLINE EXPO

  Mar 3, 2026
  5.0
  这家酒店真的非常棒👍🏻！尤其是卫生间，超级干净！床垫非常柔软，满分推荐！ 我要再次盛赞👍🏻一下他们的早餐！简直太棒了，要知道，这只是一家100美元一晚的酒店而已，但是他们居然有这么丰盛的早餐！这是我在美国遇到的最好的酒店！
• BZ

  Bernie Ziebart

  Feb 25, 2026
  5.0
  The Hotel is nice. The rooms are clean and the cost is reasonable.

Frequently Asked Questions About Holiday Inn Express & Suites Chicago West - St Charles by IHG