Location.com logo
Brand Certified

Embassy Suites by Hilton Chicago O'Hare Rosemont

4.1
(3220 reviews)

Business Details

5500 North River Road, Rosemont, IL
60018, United States
(847) 678-4000
https://www.hilton.com/en/hotels/chirmes-embassy-suites-chicago-ohare-rosemont/

About

HotelEmbassy Suites
Our Embassy Suites Chicago - O'Hare/Rosemont hotel is situated across the street from the Donald E. Stephens Convention Center. Guests can ride our complimentary 24-hour shuttle to O'Hare Airport. The hotel is located 2 blocks from the Rosemont Blue Line CTA station, with direct access to downtown Chicago for many attractions, dining and shopping options. Start your day with a complimentary cooked-to-order breakfast in our atrium with a waterfall. Relax in your two-room suite , complete with a separate living room, refrigerator, microwave and WiFi access (surcharge). Hotel guests can also enjoy a variety of beverages and snacks at our complimentary Evening Reception. Sample Mediterranean specialties at Basil’s Kitchen, or have snacks at Basil’s Tavern. Keep your exercise routine at our complimentary fitness center, or de-stress in our heated indoor swimming pool and whirlpool. Host a business meeting, wedding or special event in 14,000 sq. ft. of flexible meeting space.

Location

Embassy Suites by Hilton Chicago O'Hare Rosemont
5500 North River Road, Rosemont, IL
60018, United States

Hours

Reviews

4.1
3,220 reviews
5 stars
1,677
4 stars
860
3 stars
333
2 stars
159
1 star
191

What are people saying?

AI-generated from recent customer reviews

Room Quality

Many guests reported that the rooms were outdated, with issues such as uncomfortable beds, poor soundproofing, and cleanliness concerns.

Breakfast and Dining

The complimentary breakfast and dining options received positive feedback, particularly the made-to-order omelets and the restaurant Slyce.

Staff Performance

Staff members were frequently praised for their friendliness and helpfulness, although there were some complaints about unprofessional behavior from security.

Elevator Issues

Numerous reviews highlighted problems with slow and malfunctioning elevators, leading to long wait times and inconvenience for guests.

Parking Costs

Guests expressed dissatisfaction with the high parking fees, which were seen as excessive compared to other nearby options.
  • RM
    Ronnie McKnight
    2 days ago
    5.0
    Rosemont theater across the street. Very clean hotel. Comfortable beds. Large spacious room. Very quiet and peaceful. Restaurant located on premises. Lots to do nearby. Conference rooms. Pool, work out room.
  • OO
    Oshmita
    4 days ago
    5.0
    After a couple days of missed flights/missing luggage. We ended up staying a night at this hotel before driving to our final destination. It was perfect! Great sleep, staff provided us with toothbrushes and toothpaste, breakfast made us feel like human beings again. Thank you!
  • SS
    Sandra Schlaudecker
    Feb 20, 2026
    5.0
    Nice evening reception. Delicious breakfast. Made to order omelets. Rooms spacious. 3 sinks! Across from the convention center where you can catch a free shuttle to the Fashion Outlet mall.
  • SN
    Stephanie Noneya
    Feb 15, 2026
    1.0
    UPDATE - was contacted by someone last week via email. Said they were working on getting new mattresses for the sofa beds. Wanted to know what they could do to make it right. I have responded back to them twice and have now gotten no reply. Obviously they are not wanting to make it right. I simply asked for possibly a comp day or so on a future stay at a Hilton property whatever they thought was fair but again I think they had no intentions of making this "right" Since after two emails to them I have gotten no reply back. Shame on you. The rooms here are terrible. Unfortunately this will be my last stay at any embassy suites if this is the way they are all set up. It's a two room suite with a pullout couch in the front room. But the doors have got glass in them and massive bright lights come shining through all night long they don't cut the hallway lights down at all and there are no shades to shut so it is pretty ridiculous to call this an area where you can sleep when you can't shut out the massive light shining into the glass doors. Also the way this hotel is set up every room is facing that center courtyard everything echoes in the super loud no matter which area you go to. I thought maybe it was where our room was located but no I walked up and down different hallways same echo same noise from that inner courtyard that's open in the center. Very disappointing and not a relaxing Stay at all. Rooms are outdated carpets are torn bathtub was messed up had to call maintenance to fix, not enough towels and washcloths for the three people I said would be in the room, was only set up for two people etc.
  • AF
    AL Franklin
    Feb 14, 2026
    4.0
    4⭐️ We got delayed for a day in Chicago 😒👎🏾 But the Embassy Suites has a shuttle from the airport for free, so they were the clear choice. The rooms were pet friendly, and really good size. I just hated the double door entrance to the rooms, that was it though. The staff was nice. They give free drink vouchers, and it is a stiff pour! I definitely recommend this hotel to anyone in the area!

Frequently Asked Questions About Embassy Suites by Hilton Chicago O'Hare Rosemont

What types of parking options are available at Embassy Suites by Hilton Chicago O'Hare Rosemont?

The hotel offers self parking and valet parking for guests.

Is Embassy Suites by Hilton Chicago O'Hare Rosemont pet-friendly?

Yes, both cats and dogs are allowed at the hotel; pets are welcome.

Brand Certified Facts from Embassy Suites by Hilton Chicago O'Hare Rosemont

This information is certified by Embassy Suites by Hilton Chicago O'Hare Rosemont and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: