Business Details
About
HotelWedding VenueConference CenterCandlewood Suites
Green Spaces Surround Rockford, IL, Hotel's Property Known as "The Forest City," Rockford is home to numerous parks and forest preserves. The Candlewood Suites Rockford hotel's location in Rockford, IL, surrounds guests with vast forests and beautiful gardens while still maintaining its proximity to downtown. Located on the edge of Rockford, IL, the hotel's property is conveniently situated near I-90 and I-39, just 15 miles from Chicago Rockford International Airport (RFD). Traveling to your business destination is easy with the Van Galder Bus Service, which is less than a block from the hotel. Downtown Rockford is just a short trip away and home to such companies as Woodard INC., Stellantis, Rocknel Fastener, and Hard Rock Casino. In a city that is nationally recognized for its plant life, the hotel's location in Rockford, IL is near a multitude of parks and gardens, like the breathtaking Anderson Japanese Gardens located just seven miles away. For some family fun, visit Volcano Falls Adventure Park for miniature golf, laser tag and batting cages. Rockford has also been recognized as the "best mid-sized golf city" by Golf Digest. No matter what the purpose is for your stay, this hotel is sure to make you feel at home. We offer free laundry facilities, an on-site convenience store, Fitness Centers and more to make your stay as comfortable as possible. Book your stay and "Consider Us Home."
Location
Candlewood Suites Rockford by IHG
7555 Walton Street, Rockford, IL
61108, United States
Hours
Reviews
4.1
226 reviews
5 stars
120
4 stars
57
3 stars
24
2 stars
11
1 star
14
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
While many reviews praised the staff for being friendly and accommodating, there were significant complaints about staff being rude to delivery workers and some guests.
Cleanliness
Most guests reported clean rooms and facilities, although there were complaints about specific issues like ants and unpleasant odors in some rooms.
Room Quality
The rooms were generally described as comfortable and well-equipped, but some guests noted that they were small, dated, or had maintenance issues.
Amenities
Guests appreciated the kitchenette and free laundry facilities, but many expressed disappointment over the lack of breakfast options.
Value for Money
Overall, guests felt the hotel offered good value for the price, especially for long-term stays, despite some complaints about pricing and additional fees.
- RDR DDec 4, 20251.0The hotel staff is disrespectful to gig workers who are trying to do their job and deliver food for their guests. They harass gig workers as if they are a criminal trespassing when Im just trying to deliver the food to the correct room. I dont answer to hotel staff. I answer to the customer AKA their guest. No other hotel in the surrounding area harassed gig workers and stops them from doing their job to the level this hotel does. For all I know the staff could go into the customers food and touch and perhaps steal their food. If I were a guest I would question why the hotel staff feels the need to intervene on a commissioned delivery and prevent the delivery driver from handing off the food to the correct customer. Why would a guest want to walk out of their room and go down the elevator to pick up their food? If I were a guest, I’d be furious knowing the hotel stopped my driver from bringing food to my room. That’s not security, that’s bad hospitality. Management really needs to rethink how they treat the people serving their guests.
- JFJoseph FosterNov 18, 20255.0Stayed here for two months, very clean rooms, very friendly staff, and great management, it is located in a great location. Very quiet hotel no bugs great experience will visit again . Thanks
- CJCatherine JonesOct 30, 20255.0Susan and her team have been incredible partners in hosting our company’s out-of-town guests. Their professionalism, quick communication, and attention to detail make every stay seamless. Our visitors consistently comment on how welcoming and well-run the hotel is—truly exceptional service.
- RSRoy SkousenOct 22, 20252.0Rooms are small and not well furnished. Maid service is only once a week, my hot water would take ten minutes to get warm. Shower would be turned to full hot and was still a bit chilly I used the "free" laundry facilities. Several were out of order and the dryer worthless. My clothes were drying for 3 hours and still were not dry. I had to hang them in the closet to dry. Very poor laundry facilities. If you bring a pet, you will be put in a special room which is in worse shape, no carpeting, than any other room AND they will charge you EXTRA! Worst rooms in a box hotel and you HAVE TO PAY EXTRA. There is something wrong here, something very,very wrong.
- JCJohn ChaplinskiOct 13, 20254.0I've stayed in a few of these candlewood suites places and I have to say that this one is the nicest. I have yet to visit the workout and or water areas but I looking forward to it. Kitchenette is neat and stocked with the essentials to provide yourself with a decent meal. Service was too notch as always, receptionist exibited good communication, personability and was very helpful without delay.
Frequently Asked Questions About Candlewood Suites Rockford by IHG
What are the check-in and check-out times at Candlewood Suites Rockford by IHG?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Is parking available and accessible at Candlewood Suites Rockford?
Yes, free parking is available and the hotel provides accessible parking spaces.
Are pets allowed at Candlewood Suites Rockford?
Yes, the hotel welcomes pets, including dogs, but cats are not allowed.
Does the hotel offer fitness facilities?
Yes, there is a fitness center available for free use, with equipment including free weights and a treadmill.
Is housekeeping service available during the stay?
Yes, housekeeping services are available at Candlewood Suites Rockford.
What COVID-19 safety measures does Candlewood Suites Rockford have in place?
The hotel uses commercial grade disinfectants, enhanced cleaning in common areas and guest rooms, provides sanitizer, and removes high-touch items to ensure safety.
Is wireless internet available and free at Candlewood Suites Rockford?
Yes, free Wi-Fi is available in public areas of the hotel.
How can I get to Candlewood Suites Rockford using public transportation?
You can use Van Galder Bus Service, which is less than a block from the hotel, or the nearby Van Galder / Coach USA Bus Station. The Amtrak Station RCK is also nearby for train travel.
What nearby dining options are available around Candlewood Suites Rockford?
Nearby dining includes The Garden Grille & Bar, Forest City Pub, I Luv Sushi and Keats, Ruby Tuesday, and Steak ’n Shake for a variety of food choices.
What attractions are near Candlewood Suites Rockford for leisure activities?
Guests can visit Volcano Falls Adventure Park for family fun nearby, or enjoy the Anderson Japanese Gardens just seven miles away. Additionally, Rockford is known as a top mid-sized golf city.