Business Details
About
Hotel
At the Best Western Plus Pontoon Beach you’re sure to find that little something extra. With our modern amenities and thoughtful design, the Best Western Plus Pontoon Beach will stand out among other hotels in Pontoon Beach,IL. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don’t miss a beat while you’re away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you’re on the road. As always, the Best Western Plus Pontoon Beach will provide you with the superior customer service that you are used to at Best Western® Hotels & Resorts.
Location
Best Western Plus Pontoon Beach
4 Regency Pkwy, Pontoon Beach, IL
62040, United States
Hours
Reviews
4.3
815 reviews
5 stars
491
4 stars
184
3 stars
54
2 stars
27
1 star
59
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Most customers praised the cleanliness of the rooms and hotel facilities, although some noted issues with specific items like stained blankets and unclean common areas.
Customer Service
Staff, particularly Connie, received high marks for friendliness and helpfulness, although there were some reports of poor communication and rude behavior from certain employees.
Breakfast Quality
The breakfast offerings were generally well-received, with many guests enjoying the variety, though some criticized the quality and service during breakfast hours.
Room Maintenance
While many rooms were reported as clean and comfortable, there were complaints about maintenance issues such as broken elevators, poor shower conditions, and unresponsive housekeeping.
Location and Amenities
The hotel is conveniently located near major routes and has good amenities, but some guests noted a lack of nearby dining options.
- TSTim Irvin SrOct 31, 20251.0I've been here for around 6 weeks. Breakfast and the lady attending breakfast great! However rooms dont get cleaned even if asked they have a serious drama going on between housekeepers. I at least left 7 complaints about room being serviced the last time I asked the housekeeper promised if I extended she would do a deep clean on my room I got back to my room and covers not tucked in same sheets on bed not even a half hearted effort given bits of paper articles I dropped a few days before I left to see if they were picked up , not happening. I had other guys at the laquinta inn next door and they cleaned rooms every day. Breakfast is good there but not great. However you do get your room cleaned wich imo at the end of the day is way more important to me. I have a couple more months here . Rest assured it won't be with BW . Like I said I left at least 7 messages for the manager and 0 response beds are about the same. Sleep closer to the window not the TV. I really gave this place way to many chances and spent thousands here. I am a very unhappy customer and manager needs replced or needs to start listening to customers. This place won't have a name in the future or maybe they should change to motel 6 or America's Best Value brand at least there you know what your going to get. I dont want to work or venture all day and come back to a room unserviced. Once I made them change my room after repeated request to service once I was told I'd have to pay for a clean room.
- LLLilly LOct 31, 20255.0Very clean rooms and comfy bed. Great breakfast with lots of options. My husband and I loved the coffee maker in the lobby.
- BLBlake LeeOct 19, 20255.0Very very clean. Beds were beyond comfortable. Highly recommend . Only a 4 star on Location because there are not many food options around besides a Mcdonalds and Taco Bell. But everything about the hotel itself is 5/5.
- NMNate mossOct 6, 20254.0Nice hotel. Only complaint, my blanket had a stain that looked like dry blood. They change it out and the other blanket had the same stain. So I dont know. But, all was good besides that.
- JFJim FrenchOct 1, 20255.0Very nice hotel, all very clean, breakfast area is well setup, food was very good and well stocked by an attendant who quickly cleaned tables as they emptied. Had a slight issue with room lock which was quickly repaired. Very impressed with the desk personnel, especially Connie, she went above and beyond to get us checked in and situated in our rooms. Great job of taking care of customers. We'll be back!!
Frequently Asked Questions About Best Western Plus Pontoon Beach
What amenities does Best Western Plus Pontoon Beach offer for business travelers?
The hotel provides spacious work desks and free internet access in all guest rooms to support business travelers' productivity.
Is WiFi available at Best Western Plus Pontoon Beach and is there a cost?
Yes, free WiFi is available throughout the hotel for guest use.
What are the operating hours of Best Western Plus Pontoon Beach?
The hotel operates 24 hours a day, 7 days a week, with continuous service.
Does Best Western Plus Pontoon Beach have a fitness center?
Yes, the hotel features an in-house fitness room for guests to maintain their workout routine.
Are mini-fridges available in the guest rooms at Best Western Plus Pontoon Beach?
Yes, each room has an in-room mini fridge suitable for drinks and snacks, ideal for extended stays.
What special offers does Best Western Plus Pontoon Beach currently have?
You can stay 2 nights and receive a $50 Best Western Gift Card as part of a special promotion.
How can I contact Best Western Plus Pontoon Beach by phone?
You can reach the hotel directly at +1 618-512-1314.
What nearby hotels are located close to Best Western Plus Pontoon Beach?
Nearby hotels include Fairfield Inn, La Quinta Inn & Suites Pontoon Beach, Super 8 by Wyndham Pontoon Beach IL/St. Louis MO Area, Holiday Inn Express & Suites Pontoon Beach, and Days Inn by Wyndham Pontoon Beach.
Are there any nearby dining options around Best Western Plus Pontoon Beach?
Yes, popular nearby restaurants include Denny's for breakfast and diner fare, Tres Caminos Pontoon Beach and La Mexicana Mexican Restaurant for Mexican cuisine, McDonald's for fast food, and Hunt Brothers Pizza.
What local attractions or services are close to Best Western Plus Pontoon Beach that guests might want to visit?
Guests can visit Randall D. Dalton Veterans Memorial Park for outdoor activities, Pontoon Beach Police Department for local services, and the Holy Family Community Center as a local religious and community site.