Brand Certified
Best Western Pontiac Inn
4.2(532 reviews)
Certified by Best Western Pontiac Inn • Mar 01, 2026
Business Details
1821 W REYNOLDS ST, Pontiac, IL
61764, United States
Certified by Best Western Pontiac Inn • Mar 01, 2026
(815) 842-2777
Certified by Best Western Pontiac Inn • Mar 01, 2026
http://bestwestern.com
Certified by Best Western Pontiac Inn • Mar 01, 2026
About
Certified by Best Western Pontiac Inn • Mar 01, 2026
HotelBest Western
Located in Pontiac,IL, the Best Western Pontiac Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Certified by Best Western Pontiac Inn • Mar 01, 2026
Hours
Certified by Best Western Pontiac Inn • Mar 01, 2026
Reviews
4.2
532 reviews
5 stars
286
4 stars
144
3 stars
60
2 stars
10
1 star
32
What are people saying?
AI-generated from recent customer reviews
Staff Friendliness
Many customers praised the staff for being friendly and accommodating, enhancing their overall experience.
Cleanliness Issues
Several reviews highlighted cleanliness problems, including dirty rooms, hair in beds, and maintenance issues.
Breakfast Quality
Feedback on breakfast was mixed, with some guests enjoying it while others found it lacking in variety and quality.
Room Comfort
Guests generally found the rooms comfortable, though some noted that the hotel is in need of updates.
Value for Money
Many customers felt that the hotel offered good value for the price, despite some complaints about specific amenities.
- AKAric KrauseJan 31, 20265.0This is the second or third time I have stayed here - every time the family staff is so warm and kind. They meticulously maintain the facility. I visit Pontiac often to visit family, and have now switched to only staying here. Rooms are very good - and price is always reasonable (it seems like one other specific Pontiac hotel by the interstate mysteriously has room prices 40-50% higher, even when there are no events in town, and even when the parking lot is 2/3 empty). Thank you best western Pontiac team!
- JFJodie ForreyJan 15, 20265.0Thanks Pinky and her spouse. Forgot name.
- JSJim SmithDec 21, 20255.0The people there were fantastic that run the hotel.The only complaint that I have is such a very small selection for breakfast on sunday.I think they need to do a little bit better with the breakfast.I know.It's just something small.But with the amount of money people are paying for hotel room, they need to subsidize some of that a little better than what they do other than that, I was thoroughly impressed with the hotel.I will most likely be staying there when I come back in easter
- PVP VasDec 12, 20253.0Don’t expect a suite upgrade if you’re a Diamond Select Member. Front desk agent was very nice . Called manager requesting she give me the upgrade and was denied!! I always remember how properties like this treat their most loyal members. I’ll never return here or recommend this property. The hotel was also barely occupied as well. Thank for nothing Best Western of Pontiac !!
- TTTerriJGDec 9, 20253.0The evening desk person was extremely difficult to understand. Very broken English. The morning person was 100% better and very friendly. Our room, was at the far end of the hallway, right by the exit door, which would have been fine, except it reeked of cigarette smoke ALL night and diesel fuel ALL morning! Our clothes smelled of both when we left.
Frequently Asked Questions About Best Western Pontiac Inn
Does Best Western Pontiac Inn offer free breakfast to guests?
Yes, Best Western Pontiac Inn provides free breakfast for its guests.
Is there a fitness center available at Best Western Pontiac Inn?
Yes, the hotel has a fitness center available for guests.
Is Best Western Pontiac Inn a smoke-free property?
Yes, Best Western Pontiac Inn is a smoke-free property.
Do guests at Best Western Pontiac Inn have access to free Wi-Fi?
Yes, free Wi-Fi is available for all guests at the hotel.
What are the operating hours of Best Western Pontiac Inn?
Best Western Pontiac Inn is open 24 hours every day of the week.
Where is Best Western Pontiac Inn located?
The hotel is located at 1821 W Reynolds St, Pontiac, IL 61764, United States.
How can I contact Best Western Pontiac Inn by phone or fax?
You can call the hotel at +18158422777 or send a fax to +18158424040.
Is there a nearby fast food restaurant where I can grab a quick meal?
Yes, Church's Texas Chicken is a nearby fast food restaurant offering southern-style chicken dishes, convenient for a quick meal during your stay.
Are there other hotels close to Best Western Pontiac Inn?
Yes, Quality Inn is located nearby and provides additional lodging options in the area.
What nearby places of interest could I visit before or after staying at Best Western Pontiac Inn?
Besides the hotel itself, Church's Texas Chicken and Quality Inn are nearby. You might enjoy a meal at Church's Texas Chicken or consider other lodging options at Quality Inn during your visit to Pontiac.
Brand Certified Facts from Best Western Pontiac Inn
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