Staybridge Suites Peoria-Downtown by IHG

Reviews

• AB

  Andrew Binegar

  Mar 12, 2026
  1.0
  *Do not stay here* The good: -Breakfast -The kind workers clearly being hamstrung by poor management. The bad: -Management -State of the room -BED BUGS BEING LEFT UNTREATED Recently stayed. Spent our first night locked out of the room because the lock died and the key needed to unlock the door is kept in the managers locked office at night. Spent the second night packing our things in trash bags and driving 5 hours back home after finding bed bugs in our room. Along with this, the room was trashed (ac unit hanging off the wall, door knob barely attached, shower that constantly leaks). All photos below. Went back and forward with guest services and the manager only to get a partial refund and a small amount of points. We had to discard hundreds of dollars in items because they couldn’t be properly handled to ensure bed bugs didn’t enter our home. The manager advised that someone else came in and checked for bed bugs and didn’t find any, so the room was fine. THE BED BUG WE FOUND, KILLED AND TOOK A PHOTO OF WAS LEFT ON THE COUNTER. Probably overlooked like many other things in the hotel. They aren’t treating it for bed bugs even with a known case. Don’t risk it.
• AS

  Abigail Schneider

  Jan 23, 2026
  5.0
  This is a very clean place to stay, was impressed that our room had a mini kitchen which included two burners, dishwasher, full size fridge. Staff was very kind and when our room wasn’t ready at check in they apologized multiple times and did again when we checked out. Felt safe and they served breakfast which was good! If you are going to an event at the Peoria Civic Center I highly recommend, a quick 5 minute walk and parking is included with your stay! Would stay here again!
• NN

  Nate

  Jan 18, 2026
  4.0
  Great place ,clean, comfortable, and close to everything Peoria has to offer.
• RA

  Rosie Abraham

  Jan 1, 2026
  5.0
  Great hotel, homey clean rooms with comfy beds. Kika gave us phenomenal service they are an asset to this hotel!!!
• BT

  Brad Thibault

  Dec 28, 2025
  2.0
  To start, IHG still does not offer mobile check-in, so you have to wait for the front desk staff to check you in - strike one. Two, it was very apparent that homeless people were using the hotel services, and this made me feel extremely uncomfortable with my two teenage daughters that were with me.I'm not sure how in the world IHG can allow this to happen. I'm not against helping others but my family's safety and security comes first and that definitely was not the case at this property - strike two and three when you pay $225 a night for a room you should have a decent breakfast which was not the case - the juice machine was out of service and they offered zero bottled juices to supplement the juice machine being out of service and cleanleness was suplbpar to say the least. Again how does IHG allow this to happen? I'm an Ambassador with IHG and I was appalled at what this property looked and operated like. I will never stay at this property again as it was very apparent that the safety of the customers was not a priority, which is very concerning, as I mentioned.

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