Business Details
About
HotelTru by Hilton
At the junction of Interstate 88 and Illinois Highway 59, our hotel is within easy reach of Naperville's attractions. We're 10 minutes from Chicago Premium Outlet Mall, 15 minutes from DuPage Children's Museum, and 35 minutes from Brookfield Zoo. Our hotel features a heated indoor pool, 24-hour fitness center, and 24-hour snack shop.
Location
Tru by Hilton Naperville Chicago
1809 West Diehl Rd, Naperville, IL
60563, United States
Hours
Reviews
4.2
359 reviews
5 stars
228
4 stars
61
3 stars
22
2 stars
15
1 star
33
What are people saying?
AI-generated from recent customer reviews
Staff Performance
While some guests praised the friendly and helpful staff, others reported rude behavior and unresponsiveness from certain employees.
Cleanliness Issues
Multiple reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and poor housekeeping practices.
Breakfast Quality
Guests expressed disappointment with the breakfast options, citing limited variety and poor food quality.
Noise Complaints
Several customers noted noise disturbances from other guests and thin walls, impacting their overall comfort during their stay.
Value for Money
Many guests felt the hotel offered good value for the price, particularly for short stays, despite some complaints about amenities.
- EFEliza FredricksonJan 1, 20261.0Staff was too busy on their phones to greet us. There was a dog pooping in the lobby when we arrived, and when we finally got to our room there was hair everywhere and even IN THE PILLOW CASES. When I talked to the desk they walked me into the staff closet, grabbed a pillow from a hamper under someone’s jeans that were left on top of the used pillows and then sent me on my way. No room change, no removal of the pillows. Will not be staying here again
- KKkcDec 28, 20255.0First time trying Tru, and we had a great night. Loved the room, very clean and comfortable. Great shower. Friendly staff. Nice sitting areas around the lobby to meet with family.
- SUstanley underwoodDec 27, 20252.0While there it's ok,but bed infested with fleas due to all the dogs staying at the hotel. It is a kennel hotel. Too many dogs 🐕.
- SWshane wheelingDec 26, 20251.0This is the WORST Hilton property I have ever stayed at! I used points for both night's. Housekeeping Mgr. checked me in was nice at the beginning of my stay. Then the day I was checking out looked rite at me and gave me a dirty look! The night before I had this front desk agent serving me extreme attitude! For No Reason! I walked to the front desk because the front desk attendants never ever answer the phone. So I walked up to the front desk around 10:30 pm. I told the guy still giving me stare downs! That the people next door to me had been running back and forth on the floor! Slamming there door! Being loud! Hitting my wall! He could have cared a less! Then chose to raise his voice at me! I immediately went to contact Hilton Corporate! They were very sorry for what I went through at this property! They have more than Compensated me for the Hotel's Nastiness! The Gen Mgr. didn't even have the common courtesy to contact me! This Hotel is very Disgusting!
- JMJohn McElroyDec 7, 20255.0I've stayed here a few times and it's always been very pleasant. Last time I stayed, I left something behind, and Ana at the desk as well as the managers Maria Morales and Anna Barajas were extremely helpful in finding it and getting it back to me. Thanks again, guys!
Frequently Asked Questions About Tru by Hilton Naperville Chicago
What are the check-in and check-out times at Tru by Hilton Naperville Chicago?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Naperville Chicago offer free breakfast?
Yes, breakfast is available for free at the hotel.
Are pets allowed at Tru by Hilton Naperville Chicago?
Yes, both cats and dogs are welcome at the hotel.
Is there free parking available at the hotel?
Yes, free self-parking is available for guests.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, and mobility accessible facilities.
Does Tru by Hilton Naperville Chicago have a fitness center and pool?
Yes, there is a free 24-hour fitness center and a heated indoor pool available for guests.
Is Wi-Fi available at Tru by Hilton Naperville Chicago?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are there any nearby convenience stores or gas stations?
Yes, Rivian Waypoints, a gas station and convenience store, is located near the hotel, which guests can use for quick stops.
What nearby attractions can guests visit around Tru by Hilton Naperville Chicago?
Guests can visit Chicago Premium Outlet Mall (10 minutes away), DuPage Children's Museum (15 minutes away), and Brookfield Zoo (35 minutes away) for entertainment and family activities.
Are there other hotels near Tru by Hilton Naperville Chicago for alternative accommodations?
Yes, TownePlace Suites by Marriott Chicago Naperville is a nearby hotel option for guests seeking alternative accommodations.