Brand Certified
Tru by Hilton Naperville Chicago
4.2(366 reviews)
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
Business Details
1809 West Diehl Rd, Naperville, IL
60563, United States
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
(630) 305-8905
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
https://www.hilton.com/en/hotels/chimeru-tru-naperville-chicago/
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
About
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
HotelTru by Hilton
At the junction of Interstate 88 and Illinois Highway 59, our hotel is within easy reach of Naperville's attractions. We're 10 minutes from Chicago Premium Outlet Mall, 15 minutes from DuPage Children's Museum, and 35 minutes from Brookfield Zoo. Our hotel features a heated indoor pool, 24-hour fitness center, and 24-hour snack shop.
Location
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
Tru by Hilton Naperville Chicago
1809 West Diehl Rd, Naperville, IL
60563, United States
Hours
Certified by Tru by Hilton Naperville Chicago • Mar 01, 2026
Reviews
4.2
366 reviews
5 stars
229
4 stars
65
3 stars
23
2 stars
15
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers reported unresponsive and rude staff, with several instances of staff being distracted or unhelpful.
Cleanliness Issues
Numerous reviews highlighted cleanliness problems, including dirty rooms, unclean bathrooms, and poor housekeeping.
Breakfast Quality
The breakfast offerings received mixed reviews, with many guests finding the food options lacking in quality and variety.
Room Comfort
While some guests appreciated the comfort of the beds, others noted issues with room size, lack of amenities, and noise disturbances.
Positive Experiences
Despite the negative feedback, several guests praised the friendly staff and enjoyed their overall stay, indicating potential for improvement.
- CBChris Bo2 days ago3.0Cool room, just wasn’t clean properly. The cleaning crew here just ran through the rooms and not detailed enough.
- DADanera AllenFeb 17, 20261.0Probably the worst hotel stay we’ve had. We have stayed with plenty Hilton properties across the US. This one is the worst one by far. The staff were extremely unpleasant (whenever we could find a staff member or whenever they decided to look away from their personal phones) The latina breakfast attendant looked so angry & was unapproachable. She sat a bucket of cleaning liquid next to our breakfast, WHILE WE WERE EATING & it splashed all over. No makeup wipes but there was a dirty t shirt under the bathroom counter from a previous guest. The pool was absolutely freezing! If repairs are needed, the pool should not be available until it is fixed. We will be reaching out to the Corporate office, for follow-up on our experience.
- MMMarcella MurrayFeb 8, 20264.0My only complaints are that there was not a microwave in the room and the pool was a bit colder than I'd expect from an indoor pool. Otherwise our room was clean, the hotel has a modern look, breakfast was good, and the man that checked me in was very polite. The TV welcome was pleasant, simce it was my 1st stay with this brand, it was not expected.
- LLLinda Lane-BradleyFeb 5, 20264.0Breakfast was decent
- GFGregory FerrenceJan 19, 20264.0Goog quality hotel. Lost a star because bathroom could have been cleaner.
Frequently Asked Questions About Tru by Hilton Naperville Chicago
What are the check-in and check-out times at Tru by Hilton Naperville Chicago?
Check-in time is at 3:00 PM and check-out time is at 11:00 AM.
Does Tru by Hilton Naperville Chicago offer free breakfast?
Yes, breakfast is available for free at the hotel.
Are pets allowed at Tru by Hilton Naperville Chicago?
Yes, both cats and dogs are welcome at the hotel.
Is there free parking available at the hotel?
Yes, free self-parking is available for guests.
What accessibility features does the hotel provide?
The hotel offers accessible parking, an accessible elevator, and mobility accessible facilities.
Does Tru by Hilton Naperville Chicago have a fitness center and pool?
Yes, there is a free 24-hour fitness center and a heated indoor pool available for guests.
Is Wi-Fi available at Tru by Hilton Naperville Chicago?
Yes, free Wi-Fi is available in public areas along with public internet terminals.
Are there any nearby convenience stores or gas stations?
Yes, Rivian Waypoints, a gas station and convenience store, is located near the hotel, which guests can use for quick stops.
What nearby attractions can guests visit around Tru by Hilton Naperville Chicago?
Guests can visit Chicago Premium Outlet Mall (10 minutes away), DuPage Children's Museum (15 minutes away), and Brookfield Zoo (35 minutes away) for entertainment and family activities.
Are there other hotels near Tru by Hilton Naperville Chicago for alternative accommodations?
Yes, TownePlace Suites by Marriott Chicago Naperville is a nearby hotel option for guests seeking alternative accommodations.
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