Business Details
About
HotelWedding VenueConference CenterBusiness Meeting LocationsHotel Indigo
At the center of Naperville's colorful downtown district, Hotel Indigo® Naperville Riverwalk is a vibrant addition to this spirited neighborhood's rustic charm. Panoramic views from our rooftop bar overlook sweeping murals that reflect the diversity of a lively community deeply committed to the arts. Local art, rustic wood tones and antique touches immerse our guests in the history of our neighborhood, while contemporary treasures like boutique shopping, cozy restaurants and unique bookshops are just minutes away. Spend a day exploring life in the nineteenth century at the Naper Settlement or discover the serenity of the Riverwalk, Naperville's crown jewel. If you're feeling especially curious, solve a mystery with hometown hero detective Dick Tracy, who, even when draped in bronze, keeps a watchful eye on our picture-perfect neighborhood.
Location
Hotel Indigo Naperville Riverwalk by IHG
120 Water Street, Naperville, IL
60540, United States
Hours
Reviews
4.6
1,261 reviews
5 stars
915
4 stars
233
3 stars
56
2 stars
22
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many guests praised the friendly and accommodating staff, particularly highlighting individuals like Lauren, Alondra, and James for their exceptional service.
Location
The hotel is consistently noted for its prime location near downtown Naperville, with easy access to restaurants, shops, and the Riverwalk.
Room Quality
Guests generally found the rooms to be clean, comfortable, and well-decorated, although some mentioned issues with noise and housekeeping.
Dining Experience
The in-house restaurant received mixed reviews; while some enjoyed the food, others felt it could be improved and recommended nearby dining options.
Parking and Accessibility
Complimentary parking was appreciated, but some guests noted challenges with parking availability during peak times.
- VFVictor FreyerDec 29, 20255.0Complimentary parking and a convenient in-house restaurant/bar. Close to shopping and sights in downtown Naperville. Recommended
- JBJonathan BolickDec 23, 20255.0I haven't experienced this level of customer service in a very long time—the reception staff was incredibly friendly and professional. A huge thank you to James, who went above and beyond to handle a unique request for me. The location is fantastic for dining and shopping, and having a Walgreens right next door was a lifesaver for last-minute essentials.
- HBHugh BaylorDec 19, 20255.0An unforgettable luxury escape. The suite was beautifully decorated with high-end finishes and a stunning view.
- SBStephanie BazzanellaDec 17, 20255.0I had the pleasure of staying at this hotel for a corporate event. Absolutely gorgeous hotel, location, and accommodations. I am writing this review in particular because of the stellar customer service that I received from the staff. There had been an issue with the details of my reservation that had been handled by an IHG agent and the on site reception and manager were incredible in making everything right.
- TTTickerDec 7, 20255.0Way to go Indigo. High style in the Chicago burbs lovely staff
Frequently Asked Questions About Hotel Indigo Naperville Riverwalk by IHG
Is Hotel Indigo Naperville Riverwalk by IHG suitable for business travelers?
Yes, Hotel Indigo Naperville Riverwalk by IHG is a great fit for both leisure and business travelers. The hotels offer well-equipped meeting spaces with high-speed internet, business services, and a creative environment for everything from team events to board meetings.
Does Hotel Indigo Naperville Riverwalk by IHG have a loyalty program?
Yes, Hotel Indigo Naperville Riverwalk by IHG is a part of the IHG® One Rewards loyalty program, which allows guests to earn points for stays at Hotel Indigo Naperville Riverwalk by IHG and other IHG hotels. These points can be redeemed for free nights, travel, merchandise, and more. Membership also grants access to exclusive benefits and promotions. Guests can join the loyalty program on the hotel's website.
How can I make a reservation at Hotel Indigo Naperville Riverwalk by IHG?
Reservations can be made directly through the IHG App, IHG website, or by contacting the hotel's reservation department. To get the best rates and promotions, it's recommended to book directly through the hotel's website or call their reservation line.
Can I cancel or modify my reservation at Hotel Indigo Naperville Riverwalk by IHG?
The cancellation and modification policies may vary depending on the specific reservation type and rate selected. It's advisable to review the hotel's cancellation policy before booking. Generally, flexible rates allow easier modifications and cancellations, while non-refundable rates may have stricter terms. For precise details, reach out to the hotel directly.
Are there any special packages or deals available?
Hotel Indigo Naperville Riverwalk by IHG often offers special packages and deals to celebrate various occasions, seasons, and holidays. These promotions can include discounted rates, complimentary amenities, and other added benefits. To see the latest offers, visit the hotel's official website or check out their social media channels.
Does Hotel Indigo Naperville Riverwalk feature a spa?
Yes, Hotel Indigo Naperville Riverwalk features the Solaia Luxury Salon & Spa nestled within our hotel's lower lobby. Visit their website to explore our services and book your appointment today.
Does Hotel Indigo Naperville Riverwalk offer an onsite restaurant?
Yes, Hotel Indigo Naperville Riverwalk offers several dining options. Savor American cuisine at Plank Bar and Kitchen on the second-floor lobby and explore five distinct restaurants on our lower lobby levels, from Mediterranean to Columbian and sushi to coffee.
What amenities are available at your hotel?
Hotel Indigo Naperville Riverwalk offers thoughtful amenities designed to enhance your stay. Choose from six diverse onsite dining options, stay active in our Fitness Center, refresh in our luxurious spa, host meetings and events in our elegant ballroom and River Rooms, and enjoy the convenience of free Wi-Fi and free parking.
Does the hotel provide an airport shuttle?
No, Hotel Indigo Naperville Riverwalk does not offer an airport shuttle. View directions to our hotel from the airport here.
Which airport is closest to your hotel?
Two Chicago airports are near Hotel Indigo Naperville Riverwalk, O'Hare International Airport (ORD) and Midway International Airport (MDW).
Does Hotel Indigo Naperville Riverwalk provide EV charging stations?
Yes, Hotel Indigo Naperville Riverwalk offers four EV charging stations for hotel guests.
What are the check-in and check-out times at Hotel Indigo Naperville Riverwalk?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM.
Does Hotel Indigo Naperville Riverwalk offer pet-friendly accommodations?
Yes, pets are welcome at Hotel Indigo Naperville Riverwalk.
Is there parking available at the hotel, and is it free?
Yes, there is free parking available for guests at Hotel Indigo Naperville Riverwalk.
What fitness amenities does Hotel Indigo Naperville Riverwalk provide?
The hotel offers a fitness center with free access to elliptical machines, free weights, and treadmills.
Are there dining options available at Hotel Indigo Naperville Riverwalk?
Yes, the hotel features several dining options including Plank Bar & Kitchen and other diverse restaurants serving American, Mediterranean, Columbian, sushi, and coffee.
Does the hotel have facilities for business travelers?
Yes, it has a business center, multiple meeting rooms, and conference facilities suitable for business meetings and events.
What COVID-19 sanitation and safety measures are in place at Hotel Indigo Naperville Riverwalk?
The hotel uses additional sanitation in food areas, commercial-grade disinfectants, enhanced cleaning in common areas and guest rooms, employees trained in cleaning and hand washing, and offers contactless check-in and check-out.
Are there any nearby attractions or shopping areas to visit around Hotel Indigo Naperville Riverwalk?
Yes, guests can enjoy nearby attractions such as the Water Street District Naperville shopping center, which offers boutique shopping and cozy restaurants, as well as the scenic Naperville Riverwalk and the historic Naper Settlement.
What are some nearby dining and entertainment options around Hotel Indigo Naperville Riverwalk?
Nearby dining options include Ben & Jerry's Naperville for ice cream, SixtyFour - Reserve Room offering American cuisine and wine, and Santo Cielo cocktail bar. Guests can also visit Plank Bar & Kitchen in the hotel for drinks and meals.
How can guests access Hotel Indigo Naperville Riverwalk via nearby transportation or landmarks?
The hotel is located in the heart of Naperville's downtown district near landmarks like the Riverwalk and shopping centers, making it easy for guests to navigate and explore. Nearby banks like Northern Trust Company can also be convenient for travelers.