Business Details
About
HotelEmbassy Suites
Welcome to the Embassy Suites located in Freedom Plaza, one of Naperville's preeminent dining and entertainment areas. This all-suite property is where foodies thrive with more than 20 restaurants and bars mere steps from the front door. Settle into one of our spacious two-room suites and enjoy all the comforts of home to include a fully equipped kitchenette, HDTV, and complimentary WiFi.
Looking for that ideal spot to host your next event, our property can accommodate groups of up to 1,000 people in our unrivalled event space with premier catering services. The property features an exquisitely designed ballroom with more than 13,000 square feet, executive meeting room, and the executive boardroom. Allow our dedicated team to handle the stress to ensure your next event is a success.
Wake up to our free made-to-order breakfast, but don't forget to join us daily for a complimentary evening reception featuring food, drinks, and companionship.
Location
Embassy Suites by Hilton Chicago Naperville
1823 Abriter Court, Naperville, IL
60563, United States
Hours
Reviews
4.2
1,674 reviews
5 stars
968
4 stars
384
3 stars
112
2 stars
66
1 star
144
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Multiple reviews highlighted concerns about the cleanliness of rooms, including dirty carpets, unvacuumed floors, and unsanitary bathroom conditions.
Staff Service
While some guests praised the friendly and accommodating staff, others reported rude and unprofessional behavior, particularly from a manager named Arini.
Maintenance Problems
Guests frequently mentioned issues with room maintenance, such as broken appliances, poor water pressure, and malfunctioning elevators.
Breakfast Quality
The breakfast received positive feedback for its variety and quality, particularly the made-to-order omelets, although some guests noted inconsistencies in service.
Safety Concerns
Several reviews raised serious safety concerns, including unauthorized entry into rooms and inadequate responses to disturbances from other guests.
- LWLea Warrum3 days ago4.0I hated to put the entire “Service” group as a 1, but Carrie, the bartender, during my stay, was so unbelievably rude that she deserves her own review. Her overall attitude was so poor. I asked if she could put the IU/Oregon game on (I’m from IN), and she was very disrespectful about changing the channel. Mind you, I was the only one sitting at the bar. I heard her talking to the other bar staff right in front of me about how rude it was to ask for the other guests. As I sat there, multiple people came and went, and the way she spoke to hotel guests still has me flabbergasted. She seemed to be significantly nicer to men. This interaction has to be one of the worst hospitality interactions I’ve had ever.
- MMM MJan 5, 20261.0The location was quite nice with many establishments in walking distance. The hotel itself was pleasant and didn't realize they had such a huge ballroom. The only disappointing part of the stay was they charged me for a one tier upgrade despite being a Diamond member (for nearly a decade actually). I've had several tier upgrades at fancier properties like Waldorf Astoria but making a Diamond member pay $20 for what should be a courtesy upgrade is disrespectful- quite frankly something I could never imagine Marriott doing (I also have status with them).
- SBShauna BlackmonJan 3, 20263.0We booked for a staycation...the pool does not have a heater too cold to swim and the water was dirty. I wish we had stayed elsewhere..Looking at the reviews I see the pool situation has been an issue for a while.
- AAAna ApolinarDec 29, 20251.0We booked a one night stay so our kids could enjoy the pool during their winter break. Unfortunately, this was a very disappointing experience, and I wish I had read the reviews beforehand. After checking in, we went straight to the pool. Within about 30 minutes, it was obvious the pool was absolutely filthy. The water was dark, smelled terrible, and was full of hair. My children’s eyes became extremely irritated, and they refused to get back in. As we were leaving the pool area, even staff members mentioned it had been very busy the night before and had not been cleaned yet. That is completely unacceptable and unsanitary—the pool should have been closed. When we spoke to the front desk, the employee said there was nothing she could do other than notify housekeeping for maintenance. Unfortunately, no one ever came, despite us checking multiple times throughout the night. I requested a refund so we could leave immediately, but was told it wasn’t possible because the manager wasn’t available and wouldn’t be for weeks. After reading other reviews, it seems getting a response from management is unlikely. On top of that, the rooms are outdated, elevator wait times are long, and our room didn’t even have a towel hook. Overall, this place was a huge disappointment. This was by far one of the worst hotel stays we’ve ever had honestly, a Motel 6 would have been a better option. Save your money and stay elsewhere.
- KMKool MitchDec 24, 20255.0This hotel is wonderful. The place was very clean. The staff was very friendly. Like family. From the concierge to the wait staff and chefs. I was so impressed. The food was great. We arrived around 9:00 pm. The bar kitchen was still open. The breakfast buffet the next morning was fantastic.
Frequently Asked Questions About Embassy Suites by Hilton Chicago Naperville
What types of suites does Embassy Suites by Hilton Chicago Naperville offer?
The hotel features spacious two-room suites equipped with a fully kitchenette, HDTV, and complimentary WiFi for a comfortable stay.
Is breakfast included at Embassy Suites by Hilton Chicago Naperville?
Yes, the hotel offers a free made-to-order breakfast to all guests.
Does the hotel allow pets?
Yes, both cats and dogs are welcome at the hotel.
What accessibility features are available at the hotel?
The hotel provides accessible parking and an accessible elevator for guests with mobility needs.
Is parking available and is there a charge?
Self-parking is available for free at the property.
What dining options are available at or near the hotel?
The hotel has one restaurant on site and is located in Freedom Plaza, where there are over 20 restaurants and bars nearby, such as Fogo de Chão Steakhouse, Uncle Julio's, and Granite City Food & Brewery.
Are there any nearby venues suitable for events close to the hotel?
Yes, Venue Naperville is nearby and offers venue and event space options for guests planning events.
What is the hotel’s policy on check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM.
Does the hotel offer any fitness or recreational facilities?
Yes, there is a fitness center available for free and an indoor pool for guests to enjoy.
How can guests access other parts of Naperville or nearby attractions?
The hotel offers a local shuttle service that guests can use to visit nearby attractions such as Maggiano's Little Italy, Bricks Wood Fired Pizza, and Six Flags Great America is accessible via nearby transit options.