Business Details
About
Hotel
Located in Naperville,IL, the Best Western Naperville Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Location
Best Western Naperville Inn
1617 N NAPERVILLE WHEATON RD, Naperville, IL
60563, United States
Hours
Reviews
4.0
1,070 reviews
5 stars
506
4 stars
298
3 stars
132
2 stars
54
1 star
80
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the friendly and helpful staff, highlighting specific individuals for their exceptional service.
Room Conditions
Several reviews noted issues with room cleanliness, outdated facilities, and maintenance problems, including broken amenities and unpleasant odors.
Breakfast Quality
The breakfast offerings received mixed reviews, with some guests appreciating the variety while others found it lacking in quality.
Customer Service Issues
Multiple customers reported poor experiences with customer service, particularly regarding reservations, refunds, and handling complaints.
Location
The hotel's location was frequently mentioned as a positive aspect, being convenient for nearby amenities and attractions.
- MPMary Poppins2 days ago5.0I had ms Kelly to check me in she was astounding, customer service was truly the best Ive had in the area. highly highly recommend 10/10
- JWJwebb1994 WebbNov 6, 20255.0I stayed at Best Western Naperville and found drugs in the room. Not metaphorically. Actual drugs. At around 2 or 3 a.m., I reported it to the front desk supervisor. His response? “My manager won’t be in tomorrow.” Okay, fair—it was the middle of the night. But then came the comedy routine. He said “Give me 10 minutes.” I waited over an hour. Nothing. I followed up—“10 more minutes.” When I finally reached him, he wasn’t even in the building. Then he said “I can get back with you tomorrow or the next day. I’m not really sure when.” That’s the response when a guest finds drugs in the room. Five days later, I finally spoke with the general manager—who hadn’t even been informed. Once I explained everything, he acted like he understood, then pulled a full DARVO maneuver: deny, attack, reverse victim and offender. No follow-up. No accountability. Just silence. Best Western claims to uphold “a commitment to guest safety and professional service.” This experience was the opposite. No urgency. No protocol. No respect. I’m posting this to warn others and to urge Best Western corporate to investigate how this location handles serious safety concerns. Because if this is the standard, something’s seriously broken.
- JJJayplNov 3, 20251.0Room did not match the pictures it was an okay price. we had to give them an extra 100$ for the deposit they said they would give us in the morning then they said the room was messy but nothing was broken or damaged so they only gave us 10$ back instead of the full 100$
- SCShane ChenOct 21, 20255.0Comfortable room, kind staff and nice free breakfast
- JGJ GallagherOct 7, 20254.0Hotel room was very clean. It was priced well. Breakfast was good. The only issue i had was when i checked in i was not told about a pet fee. Nor was i charged. Upon checking out i was told that i had to pay 20 dollar pet fee. I dont understand why that would not have been charged while checking in.
Frequently Asked Questions About Best Western Naperville Inn
Does Best Western Naperville Inn offer free breakfast?
Yes, Best Western Naperville Inn provides free breakfast for its guests.
Is there a fitness center available at Best Western Naperville Inn?
Yes, the hotel has a fitness center available for guests.
Can guests order room service at Best Western Naperville Inn?
Yes, room service is available at the Best Western Naperville Inn.
Is Best Western Naperville Inn a smoke-free property?
Yes, it is a smoke-free property ensuring a clean environment for all guests.
Does Best Western Naperville Inn provide free Wi-Fi to guests?
Yes, free Wi-Fi is available throughout the hotel including guest rooms and business center.
What are the operating hours of Best Western Naperville Inn?
Best Western Naperville Inn operates 24 hours a day, 7 days a week.
Where is Best Western Naperville Inn located?
The hotel is located at 1617 N Naperville Wheaton Rd, Naperville, IL 60563, USA.
Are there any Mexican restaurants near Best Western Naperville Inn?
Yes, Chevy's Fresh Mex Restaurants is nearby and offers a variety of Mexican cuisine, a great dining option for guests.
Are there Chinese dim sum restaurants close to Best Western Naperville Inn?
Yes, Minghin Cuisine, a well-known dim sum and Chinese restaurant, is near the hotel, ideal for guests wanting authentic Chinese meals.
How can guests use nearby attractions when staying at Best Western Naperville Inn?
Guests can enjoy convenient dining options like Chevy's Fresh Mex Restaurants and Minghin Cuisine nearby, enhancing their visit with diverse food experiences before or after their stay.